Stanbic IBTC Bank Recruitment For Client Services Officers, 3rd June 2017

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the vacant position below:

Job Title: Client Services Officer – South West

Job ID: 22781
Locations: Oyo, Ogun, Ondo, Ekiti, Kwara, Osun
Job Sector: Banking
Job Details

  • Retail & Business Banking

Job Purpose

  • To render frontline service support

Key Responsibilities/Accountabilities
Control chequebooks:

  • Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

  • Receive and handle ATM cards according to laid-down policies and procedures.
  • Ensure the ATM cards are locked away overnight.
  • File ATM cards in received-date order.
  • Handle retained ATM cards according to laid-down procedures.
  • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
  • Dispatch and receive ATM cards to/from away branches.
  • Attend to all telephonic enquiries regarding ATM cards.

Statements:

  • Issue off-cycle statements at customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers

Reactive selling:

  • Identify cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing activities as required.

SIPML Management:

  • Attend to all pension enquiries
  • Processing of NSITF transfer.
  • Processing of deceased person benefit withdrawal.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Processing of client withdrawal application.
  • Processing of client change of account information and signature
  • Render daily report on applicable platform.

SIAML Management:

  • Attend to all Asset management enquiries
  • Processing of client change of account information.
  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all document to appropriate unit after execution
  • Processing of client subscription.
  • Processing of client redemption
  • Cross sale

Preferred Qualification and Experience

  • A Bachelor’s degree in any related field
  • 0 – 2 years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.

Knowledge/Technical Skills/Expertise:

  • Relevant business/financial qualification
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

How to Apply
Interested and qualified candidates should:
Click here to apply  

Application Deadline: 16th June, 2017.

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Standard Chartered Bank Recruitment For A Customer Service Team Lead – South West

Standard Chartered Bank Nigeria – We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group’s people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture.
We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the following positions below:


Job Title: Team Leader, Customer Service – South West
Locations:
Oyo, Ogun, Ondo, Ekiti, Kwara, Osun
Job Purpose

  • Lead and supervise the Enquiries, Service Consultants and Frontline Support teams in order to meet and exceed customer service expectations in the Service zone.
  • Where necessary direct customers to the correct department and/or migrate to more appropriate channels.
  • Maintain a high level of integrity and ethical standards.

Key Responsibilities/Accountabilities
Customer Service:

  • Ensure that subordinates provide customers with appropriate information and services.
  • Ensure that subordinates provide customers with exceptional service in the Service Express zone.
  • Initiate steps to resolve issues/problems affecting customer service timeously, where issues are referred by subordinates or identified by the incumbent.
  • Ensure identification of opportunities to cross-sell products and services and pass leads to the relevant sales departments.
  • Ensure correct scheduling of staff to meet customer demands by using Branch Scheduling Tool (BST)
  • In cases that have been escalated, refer customers to the correct department or migrate to a more appropriate, cost-effective channel, e.g. self-service banking.
  • For complaints that have been referred to the incumbent by subordinates, listen to, empathise with and pacify irate customers by swiftly resolving their problems/complaints or when this is not possible referring queries/complaints to the appropriate area and follow up on referrals to ensure satisfactory resolution.
  • Ensure workload fit is achieved.

People Management:

  • Lead the Service Express zone team in the provision of excellent service, providing guidance and coaching where necessary.
  • Monitor service levels provided and initiate appropriate steps to address any concerns or below standard service.
  • Identify and address staff training and development issues.

Legislative Compliance:

  • Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with Financial Advisory and Intermediary Service Act licence categories.
  • Complete disclosure to the customers in terms of accreditation, service fees, and commission.
  • Ensure proper record keeping in terms of Financial Advisory and Intermediary Services Act as well as the Financial Intelligence Centre Act and National Credit Act requirements.

Key Performance Measures

  • Prompt and efficient service, indicated by number of customer complaints in respect of service provided.
  • An effective and motivated team – subordinate feedback.
  • Queuing times within agreed standards.
  • Turn-around times adhered to.
  • Compliance with procedures.
  • Accurate documentation.
  • Positive findings of Internal Audit and compliance reports.
  • Achievement of Sales Budgets that have been set for staff in the Express Service zone.

Important Relationships

  • Build and maintain successful relationships with new and existing customers
  • Build and maintain good working relationships with frontline and sales staff, other team leaders and management within the branch and in other business units in order to ensure smooth resolution of customer queries and referrals.

Problem Solving, Planning and Decision Making:

  • Deal with a wide range of queries from customers taking into account the customers requirements as well as the bank’s operational limitations.
  • Problems tend to be operational issues that do not have set solutions and have been referred by either the Service Consultant or the Express Enquiries Officers, they typically require substantial work experience and knowledge to find the correct solution.
  • In the case of complaints or difficult situations that are not clear-cut, incumbent recommends appropriate action to management, taking the individual customer history and circumstances into account.
  • Works within laid down policy, procedures, system parameters and internal controls.

Preferred Qualification and Experience
Qualification:

  • Degree holder from a recognized University( 2.2 minimum).

Experience

  • 2 to 3 years branch banking experience, which includes exposure to customer service areas.
  • 1 to 2 years experience leading a team would be an advantage.
  • Knowledge/Technical Skills/Expertise

Knowledge, Experience and Personal Competencies
Knowledge:

  • Financial Services related qualifications and experience as determined by the “Fit and Proper Requirements” of the Financial Advisory and Intermediary Services Act.
  • Comprehensive knowledge of banking products and services offered, and the systems and procedures underpinning them.
  • Understanding of the products offered by other Standard Bank Group Companies.
  • Knowledge of the functions of the different job roles in the branch.
  • Understanding of service and sales initiatives
  • Sound knowledge of laid down procedures and policies.
  • Excellent knowledge of Self-Service Banking (ATM’s, Internet, Telephone and Cell Phone Banking).
  • Comprehensive knowledge of Customer Service principles and how to apply them.
  • Knowledge of the functions and activities of other departments and support entities.
  • Knowledge of how to motivate, coach, develop and lead a team.

How to Apply
Interested and qualified candidates should:
Click here to apply 

Application Deadline: 16th June, 2017.

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New Job At Roemichs International School For A School Nurse In Kwara

Roemichs International School is a World Class Early Childhood, Primary and Secondary Education Institution, which is determined to raise a generation of children ready to face global challenges and be useful citizens in this rapidly changing world.
We are recruiting to fill the position below:

Job Title: School Nurse
Location: Kwara
Slot: 2
Requirements

  • The school is looking to fill two positions of school nurse.
  • Experience in the pediatric area of nursing would be an advantage as the age range of students in the school is from 0 -18 years.
  • Shift work is involved because nursing cover is required 24/7 for the boarding house students.

How to Apply
Interested and qualified candidates should apply in writing and include an up-to-date CV to the “Principal” via: principal@roemichsschools.com

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United Bank for Africa (UBA) recruitment for Customer Service Officers

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

United Bank for Africa Plc (UBA) is recruiting to fill the position below:

Job Title: Customer Service Officer
Locations: Ilorin West, Kwara, Nigeria; Ikeja, Lagos, Nigeria; Osogbo, Osun, Nigeria; Ibadan South-West, Oyo, Nigeria  
Contract Type: Permanent
Role and Responsibilities
Customer Relations:

  • Ensure proper documentation for all new and existing accounts.
  • Sale to prospective customers UBA’s E-banking products (U-Direct, U-Mobile, U-Pay, Prepaid cards,
  • Debit cards), enroll new customers, and resolve related issues.
  • Increase product sales, and customer loyalty by maintaining good client relationship.
  • Branch General Ledger (GL) proofing.
  • Cheque book issuance and maintenance.
  • Ensure timely opening of new accounts on the system.
  • Engage customers to cross sell bank products and services
  • Support branch sales and service team.
  • Process customer’s account opening, transfer, and closure request.

Requirements
Key Skills:

  • Excellent customer service orientation
  • High level of integrity
  • Paying attention to details
  • Good interpersonal skills
  • Fast and error-free processing
  • Strong problem resolution skills
  • Good verbal & written communication skills
  • Selling skills
  • Focused, Motivated & Results Oriented

Knowledge:

  • Sound knowledge of Banking products and services
  • Good understanding of the operational, credit and regulatory risks facing the business

Education Requirements:

  • Minimum Educational level – Diploma (OND/HND) in any Social science or Art related discipline.

Experience:

  • Prerequisite -Customer service experience Sales knowledge, skill & experience

Age:

  • 27 years

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  30th March, 2017.

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Office Assistant Job at Kwara State Community and Social Development Agency

Kwara State Community and Social Development Agency (KWCSDA) – The Federal Government of Nigeria has applied and obtained additional credit from the International Development Association (IDA) towards the Community and Social Development Project (CSDP). The Kwara State Community and Social Development Agency established by the State Government to co-ordinate the implementation of the Project in the State now invites applications from suitably qualified candidates from the public or private sector for recruitment into the position below:

Job Title: Office Assistant
Location:
Kwara
Responsibilities

  • Assist the Administrative Officer in carrying out his/her various activities including maintaining registry records and records of correspondences of the agency.
  • Any other duties as may be assigned

Requirements
Qualifications and experience required:

  • Minimum of Secondary school Certificate (SSS) with credit in English Language and Mathematics.
  • She/he must possess Seven (7) years working experience in Public or private setting.

How to Apply
Interested and qualified candidates from public or private sector should submit Ten (10) copies of hand written applications with comprehensive Curriculum Vitae and photocopies of credential to:
The General Manager,
Kwara State Community and Social Development Agency,
No. 1, Lajorin (High Court) Road,
Ilorin,
Kwara State.

Note: Only shortlisted candidates shall be contacted.

Application Deadline  18th November, 2016.

 

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Jobs in Kwara State for Field Technical Commercial Executives at Animal Care Service Konsult Nigeria Limited

Animal Care Service Konsult Nigeria Limited is an agro-allied company that is into livestock farming, Feedmilling, Technical Laboratory Services and marketing of health products.

We are committed to animal health and production and focused on being the foremost operator in the livestock industry in Nigeria.

Animal Care Service Konsult Nigeria Limited is currently seeking to employ suitably qualified candidates to fill the position below:

Job Title: Field Technical Commercial Executive (FTCE)
Location:
Kwara
Job Responsibilities

  • Sales and marketing company’s product
  • Developing sales strategies
  • Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Provides historical records by maintaining records on area and customer sales.
  • Contributes to team effort by accomplishing related results as needed.
  • Conducting presentations and product demonstrations
  • Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
  • Recommends changes in products, service, and policy by evaluating results and competitive developments.
  • Other duties assigned by supervisor

Key Competencies:

  • Product knowledge
  • High degree of self-motivation and drive
  • Good interpersonal relationship skill
  • Excellent knowledge of the market conditions to aid sales
  • Good contacts for creating sales
  • Should be on the constant lookout of sales prospects.
  • Self confidence
  • Should be able to multitask
  • Negotiation skills
  • Good after sales as this is the quality that guarantees repeat customer
  • Ability and desire to sell
  • Excellent communication and presentation skills; verbal and written
  • Strong commercial awareness
  • A confident and determined approach
  • Ability to work both independently and as part of a team
  • The capacity to flourish in a competitive environment

Job Requirements

  • Candidate must not be older than 30 years old
  • Male preferably
  • Minimum of 2 years relevant experience is required.

Minimum Academic Requirement:

  • Interested candidate must possess first Degree Veterinary Medicine DVM/Animal Science.

How to Apply
Qualified and interested candidate should send their CV’s to “Human Resources & Admin” via e-mail:recruitment@animalcare-ng.com using the position applied for as the subject.

Note: Only shortlisted candidate will be contacted for interview.

Application Deadline  30th October, 2016.

 

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Teaching Jobs in Kwara State at Roemichs International School

Roemichs International School is a World Class Early Childhood, Primary and Secondary Education Institution, which is determined to raise a generation of children ready to face global challenges and be useful citizens in this rapidly changing world.

Roemichs International School is recruiting to fill the teaching job positions below:

Job Title: Early Years Teacher
Location:
 Kwara
Job Description

  • Roemichs believes that by investing in the education of children in the Early Years is one which reaps high dividends in the later years of schooling.

Job Title: English Teacher
Location: 
Kwara
Requirements

  • Candidates should possess relevant qualification
  • The applicant must be to demonstrate evidence of experience in both the National examinations and IGCSE.

Job Title: Literature in English Teacher
Location: 
Kwara
Requirements

  • Candidates should possess relevant qualification
  • The applicant must be to demonstrate evidence of experience in both the National examinations and IGCSE.


How to Apply

Interested candidates should send a formal letter of application and a comprehensive CV to: principal@roemichsschools.com

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