Job at Airtel Nigeria for Acquisition, Head

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.
We are recruiting to fill the vacant position below:

 

Job Title: Head Acquisition
Location:
 Nigeria
Job Description

The succesful job holder will be primarily responsible for the following:

  • Growing mass market usage revenues
  • Crafting customer acquisition & market penetration strategies and schemes
  • Measurement controls for quality of acquisitions
  • Tracking the cost effectiveness of different schemes used for acquisition
  • Managing mass market product lifecycle management, number management and mass market specific brands and communication
  • Consumer promos and schemes and schemes to drive utilization and usage in low revenue markets
  • Collaboration with Customer Lifecycle Management [CLM] Head on customer lifecycle extension

Duties and Responsibilities
Achieving Mass Market usage revenue targets:

  • Tracking performance of acquisition product for productivity
  • Making required refreshes to acquisition offers
  • Analyzing market insights & trends for inputs into new acquisition offers
  • Tracking acquisition offers of competition for refreshes to remain marke

Achieve Mass Market Revenue Earning Customer [REC] Number:

  • Tracking monthly Gross to REC conversion on Territory and Channel basis
  • Instituting trade schemes to drive usage at the point of activation
  • Collaboration with CLM to identify causes of REC churn and implements corrective actions
  • Field insight on reasons for REC loss and implement corrective actions

Achieve Share of Gross Additions [SOGA] target:

  • Weekly tracking of SOGA to identify where causes of drop or growth in SOGA
  • Implement corrective actions to sustain growth to achieve SOGA
  • Conduct sensitivity analysis for deviation from standard pricing for all tariffs and packages

Achieve Customer Market Share [CMS] target:

  • Introduce acquisition schemes
  • Track productivity of Know Your Customer [KYC] kits
  • Track quality of acquisitions from territories and deal codes.

Acquisition offer product lifecycle:

  • Product lifecycle management for acquisition offer
  • Enhancing communication for acquisition offer
  • Voice of Customer analysis for acquisition offer

Usage stimulation:

  • Carry out regular product training needs analysis
  • Coordinate content development and delivery of skill enhancement programs to enhance product knowledge of customer facing teams

Relevant Skill and Experience

  • A first degree or its equivalent in a numerate science
  • Project Management knowledge
  • Field Sales and Marketing experience
  • 10+ years of varied experience in Sales & Marketing with at least 4 years at middle management level handling independent businesses
  • An in-depth knowledge of enterprise systems is highly desirable
  • Relevant experience in Telecom industry is desirable
  • Product Management
  • Business Analysis and Planning
  • Presentation & Business Case Development
  • Data Analysis and decision support
  • Experience developing Mass market value propositions
  • Communication slant and nuances for the Mass Market
  • Ability to use market research gap analysis to develop profitable products and services
  • Ability to manage the product life cycle
  • Analytical thinker who can plan/execute action to exploit business opportunities based on data insights
  • Ability to present compelling business cases for investment in in-life products and services development
  • Innovative
  • High drive for results
  • Analytical & Strategic
  • Team Player, Confident and Objective
  • Attention to detail/ Excellent Oral and Written Communication Skills
  • Good presentation skills

How to Apply
Interested and qualified candidates should:
Click here to apply

Graduate Jobs at Nortel Communications Limited

Nortel Communications Limited, an independent regulatory authority for the telecommunications industry, is currently recruiting experienced personnel in the capacity below:
Job Title: Social Media Specialist
Location
: Nigeria
Job Brief

  • We are looking for a driven Social Media Specialist to attract and interact with targeted virtual communities and networks users.
  • What does a Social Media Specialist do?
  • The goal is to gradually achieve superior customer engagement and intimacy, website traffic and revenue by strategically exploiting all aspects of the social media marketing roadmap.
  • Social media specialists should have a solid understanding of how each social media channel works and how to optimize content so that it is engaging on those channels.
  • You are responsible for joining relevant conversations on behalf of the brand and “soft selling” the product by providing support to current and prospective customers.

Responsibilities

  • Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
  • Moderate all user-generated content in line with the moderation policy for each community
  • Create editorial calendars and syndication schedules
  • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
  • Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take actio
  • Set up and optimize company pages within each platform to increase the visibility of company’s social content
  • Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions

Requirements

  • Proven working experience in social media marketing or as a digital media specialist
  • Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
  • Demonstrable social networking experience and social analytics tools knowledge
  • Adequate knowledge of web design, web development, CRO and SEO
  • Knowledge of online marketing and good understanding of major marketing channels
  • Positive attitude, detail and customer oriented with good multitasking and organisational ability
  • Fluency in English
  • BS in Communications, Marketing, Business, New Media or Public Relations
Job Title: Executive Assistant to CEO/Office Manager
Location:
 Any City, Nigeria
Job Description

  • The Executive Assistant to the CEO/Office Manager’s primary responsibility is to provide logistical support and office coordination to the organization, ensuring the installation of appropriate systems and tools for the team’s success. Specifically, the position is responsible for providing assistance to the CEO/President, providing general office management, and meeting and event coordination.

Essential Duties and Responsibilities

  • Provides comprehensive support services to the CEO/President that ensures a professional, responsive and effective experience with the organization as a whole.
  • Provides sophisticated calendar management. Prioritizes inquiries and requests while troubleshooting conflicts with little guidance; makes judgments and recommendations to ensure smooth day-to-day engagements.
  • Administers correspondence, manages incoming calls, and prioritizes phone messages, emails and mail. Handles all calls and visitors with grace, sophistication and professionalism.

Job Duties

  • Writes error-free, eloquent emails and letters for various events and announcements.
  • Updates and maintains phone lists for CEO.
  • Manages contacts using to conduct up-to-date database entry, tracks VIP relations and correspondence; facilitates relationships by familiarizing his/herself with various life events (such as birthdays, and other major milestones).
  • Provides complex travel arrangements. Becomes familiar with the specific, detailed needs of the CEO and travel partners; creates consistent travel itinerary portfolios for reference and be available during travel times to quickly address any last minute changes or cancellations.
  • Works in a professional and focused manner to schedule internal and external meetings including, but not limited to, Board and subcommittees, project teams, etc.
  • Prepares for meetings including ordering lunch, booking conference rooms, setting up projector or video conferencing units.
  • Uses Word, Excel and PowerPoint to produce materials for internal and external meetings and conferences.
  • Takes notes and distributes meeting minutes, agendas and meeting packages.
  • Works closely with School team to arrange meetings and events as needed.
  • Assists with recruitment efforts, new hire orientations, on-boarding and terminations.
  • Acts as a liaison with the organization’s outsourced HR service firm, acting as the onsite HR presence.
  • Acts as a liaison with the Board of Directors as needed.
  • Accurately tracks expenses for CEO. Processes and submits receipts/invoices accurately and on schedule.
  • Maintains confidentiality and uses a high degree of discretion.
  • Sets-up staff meetings, maintains electronic staff calendars and organizes team events.
  • Answers and directs calls and emails of the CEO of a general nature.
  • Provides timely and proactive management of the organization’s office environment.
  • Maintains physical and electronic office filing systems for CEO
  • Maintains punctual, regular and predictable attendance.
  • Works collaboratively in a team environment with a spirit of cooperation and as a relationship builder.
  • Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with guests, vendors, and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure.
  • Displays engaging interpersonal skills including the ability to think and act strategically, provide sound judgment, and provide a positive and energetic attitude.
  • Provides systematic and dependable follow up, as well as a high level of organization and preparedness.
  • Maintains workflow under pressure and in a fast-paced, high-profile work environment.
  • Respectfully takes direction from CEO.
  • Other duties as assigned.
Job Title: Special Adviser to the Director
Location:
 Any City, Nigeria
Main Responsibilities

  • Assist in preparing corporate plan and annual business plan and monitor progress against these plans to ensure that the school attains its objectives as cost-effectively and efficiently as possible,
  • Provide strategic advice and guidance to the Director, to keep her aware of development within the industry and to ensure that the appropriate policies are developed to meet the school’s mission and objectives and to comply with all relevant statutory and other regulations,
  • To assist in establishing and maintaining effective formal and informal links with customers (parents), relevant government departments and agencies, key decision-makers and other stake holders generally, to exchange information and views and to ensure that the school is providing the appropriate range and quality of services,
  • To assist in developing and maintaining research and development program to ensure that the school remain at the forefront in the industry, applies the most cost-effective methods and approaches, provides leading-edge products and services, and retains its competitive edge,
  • Assist in preparing and gaining acceptance and monitoring the implementation of the annual budget to ensure budget target are met, that revenue flows as planned,
  • To assist in developing and maintaining an effective marketing and public relation strategy to promote the school products, services and image of the company in the industry,
  • Assisting in developing and maintaining total quality management systems throughout the school to ensure that the best possible product and services are provided to the learners,
  • Assist in the preparation and implementation of policies and procedures to ensure that the school complies with all health and safety and security issues,

Requirement

  • Candidates should possess relevant qualifications.


How to Apply

Interested candidates should send their CV’s and profile to: gsm_connect@yahoo.com

Application Deadline: Tuesday, 15th August, 2017.

Jobs at Airtel Nigeria for a Wholesales, Lead

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.
We are recruiting to fill the vacant position below:

 

 

Job Title: Lead, Wholesales
Location:
 Nigeria
Job Purpose

  • To direct and oversee the increase of the width and depth of distribution, which would translate into acquisitions and revenues and increase channel satisfaction levels
  • To develop excellence in distribution through effective market planning and ensuring the product availability within the consumer reach and gaining market share from the competition

Duties and Responsibilities
Develop and implement Distribution Design & Structure:

  • Distribution resources mapping and optimization of the distribution assets created.
  • Set up a structured channel partner entry into the system with a system of evaluation and review

Optimize channel partners’ returns in terms of ROI and ensure mutually healthy return):

  • Review current channel structure and stretch the Naira spent on the channel, wherever required
  • Validate channel partner schemes & payouts to ensure accurate and efficient administration
  • Ensure trade partner training on new initiatives (products, incentives and processes)

Direct Analytics and Performance Monitoring( Reporting):

  • Ensure quality process and Monitor Distribution led Management Information Systems and benchmarks
  • Use analysis to improve geographical spread and Brand presence
  • Evaluate Information to facilitate review and action plan at the zonal, district, town level
  • Provide Summarized Analysis to aid Executive Management in Commercial & Strategic decisions

Drive the improvement of channel satisfaction levels:

  • Rollout channel satisfaction study/survey and oversee the implementation of corrective action plan
  • Interpret results and conceptualize products campaign to bridge gaps and stimulate channel growth and satisfaction

Ensure consistency and standardization of delivery documentation:

  • Oversee the Development of Channel operating manuals and standards definition
  • Ensure and monitor compliance to applicable guidelines
  • Ensure the standardization of processes

Network Utilization:

  • Drive and Plan new town launches
  • Develop strategies to Improve utilization of low utilized sites

Alternate Distribution:

  • Define parameters for Alternate channels’ partner selection
  • Collaboration with selected partners for roll out of new societies, increasing profitability and driving gross adds & revenue

Coordinate Trade partner management processes:

  • Define SLA’s for internal processes, monitor achievement of defined SLA objectives to ensure an effective and seamless interface to all touch points

Build a capable and motivated Distribution team to create a high performance team environment:

  • Recruit the right talent in consultation with function head, as per defined recruitment guidelines
  • Establish performance expectations and regular individual performance reviews
  • Recommend appropriate rewards and recognition (e.g. implement Sales Incentive structure)
  • Develop and motivate team members through structured training and on the job coaching

Develop other Products Route to Market:

  • Modern Trade
  • Data

Relevant Skill and Experience

  • Master’s in Business Administration (MBA) would be preferred additional qualification
  • 6 Years of Experience in Sales, Dealer network, Channel management in reputable organizations preferably in the FMCG industry
  • At least 3 years in a senior management role
  • Experience in Telecoms would be an added advantage
  • Role requires extensive travel

Skills:

  • Strong communication skills and ability to lead cross functional teams
  • Sensitive to understand customer expectations
  • High level of planning & execution capabilities
  • Understand financial tools and indices
  • Very good interpersonal skills
  • Sound analytical skills
  • Process orientation

 

How to Apply
Interested and qualified candidates should:
Click here to apply

Graduate Direct Sales Executives recruitment in an Electronic Payments Processing Company

Workforce Group – Our client, a Financial company with Strength in payments systems offering advanced, Secure, integrated and cost effective electronic payment processing solutions and service to Banks and non-Bank clients in the worldwide market place, recruiting to fill the vacant position below:

Job Title: Direct Sales Executive
Location:
 Lagos
Industry: Telecommunications
Slot: 26
Responsibilities

Identify Client values and proactively seek to provide solutions and services to meet identified needs.

  • Generate daily cash flow.
  • Ensure timely submission of weekly sales activity reports to Direct Sales Manager.
  • Managing the sales process for new prospects, from initial contact through to closure.
  • Ensuring daily sales.
  • Submit call memo and update on a daily basis.
  • Met and exceed assigned sales target.
  • Professionally manage relationships with clients/customers.

Requirements

  • OND/HND/B.Sc
  • Must have at least one year experience in Sales of bank Products
  • Excellent communication and negotiation skills
  • Ability to Sell and convert prospects to customers.

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline  30th August, 2017.

Job Recruitment at Nokia Nigeria

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect. We are recruiting to fill the position below:

 

Job Title: IP Sales Engineer

Job ID: 17000005R8
Location: Lagos
Main Responsibilities

  • Pre-sales engineering support for the IPD products and solutions.
  • Engages with account teams and end customers to assess customer requirements, defines network architectures and solutions,  contributes directly to tenders /customer proposals.  Possess a strong combination of technical understanding and business skills while acting as IP advocate within the MEA Region.
  • Undertakes analysis of customer and market requirements, translates such requirements internally   and responds effectively to customers.
  • Markets: Broadband aggregation via xDSL/ GPON, Carrier Ethernet, L2/L3  VPN services, IP Core routing, Security, Cloud and Datacenters, Mobile backhaul,  2G/3G/LTE Packet Core.

Main Tasks

  • Specific solutions/technology/product consulting and sales support to both account teams and external customers.
  • Key technical and commercial contributor to customer RFI, RFP and RFQ responses.
  • Responsible for competitive analysis of IPD solutions in the market.
  • Prepares and delivers RFX proposals , product presentations and business cases to customers.
  • Contributes to account strategies and direction by promoting IPD solutions and business practices.

Qualifications

  • Cisco CCIE, NOKIA  SRC or equivalent qualified
  • Detailed understanding of IP/MPLS technologies
  • Proven experience in IP Pre- or Post Sales function with 5 years + Experience
  • Proven record in customer focus
  • Must be experienced in Cisco IOS & NOKIA  SROS
  • Experience with other router operating systems desirable
  • Understanding of real customer networks
  • Proven presentation skills
  • Detailed knowledge of  NOKIA  IP portfolio
  • Experience of influencing large multi national project teams is considered highly desirable

Other Requirements:

  • A reasonable amount of travel should be expected as this is a MEA wide role requiring high customer contact.
  • Requests for support material may be required in short timescales enforced by the customer so time management skills are vital.
  • Because the role is an integral part of the EMEA RBC, the ability to work as part of a distributed team is critical.
  • The role will require international travel, sometimes at short notice. A flexible approach to work, especially when communicating with other NOKIA  groups, is essential, as is the ability to thrive under pressure and prioritize tasks.
  • The job requires a very good view of customers’ network architectures and practices and therefore must understand a customer operational processes and confidentiality concerns.


How to Apply

Interested and qualified candidates should:
Click here to apply for this Position

Job Title: A&A MEA Presales Manager – Service Delivery Platfroms
Job ID: 17000008L7
Location: Lagos
Job Description

  • Pre-Sales role includes development and support of new business for A&A portfolio and pre-sales activities by providing clear definition of the solution capabilities to meet customer requirements and commercial proposal for the same.
  • The role includes RFP/RFI/RFQ for A&A deals from understanding the requirements, identifying the respective resources, structure the Offer – technical and financials, cost estimations, SOW preparations and overall competitive analysis working with Sales teams in market units, global business units, domain teams within AA GBC.
  • The person has to ensure solution value proposition is clearly communicated in the customer engagements and captured and articulated in offer proposals during Offer Development stage.
  •  In addition the role needs to ensure for non standard and complex deals our solution scope is fully optimized.
  • This role requires specialist good knowledge of telecom networks, commercial and technical expertise in SDP (Service Delivery Platfroms) which is one of the product lines in A&A portfolio.

Key Objectives

  • In addition to offer development for A&A portfolio (SDP), this role will be involved in helping to create a pipeline of opportunities working with sales teams for various accounts and in responding to opportunities involving a combination of Nokia and also 3rd party vendor products wherever required to complete the solution.

Solution / Business Development:

  • Is able to bring out the value proposition for solutions of SDP portfolio of A&A which includes SBC, Rapport for Enterprise, DDE, AAA, Messaging solutions, NGIN, Vital QIP (DDI), etc.
  • Participate in managing and reporting the opportunity pipeline with GBC team as well as sales
  • Provide customer facing support including customer presentations, bid defenses, product demonstrations, etc.
  • Provide subject matter expertise and manage pre-sales activities for SDP (products and services).  Provide direct interface to and engage BU’s and PLM’s for MEA market, account or case.
  • He ensures key messaging is reflected in offers and supports differentiation from competition.

Solution Strategy:

  • Develop a solution strategy in conjunction with SDP Business & Product Units, Customer Account Teams and Delivery teams.  The strategy will include the agreement with all stakeholders the portfolio push and how this can be implemented.

Roles & Responsibilities
SDP Pre-sales Manager is responsible for the following:

  • Delivery of various pre-sales activities for one or more customers (with support of SDP BU/Product Units and account teams) – including responding to customer requests for information, developing & planning conceptual solution presentations, demonstrations and technical / product guidance in meetings etc
  • Provide documentation (technical design ,scope of work etc..) with support of SDP domain/BU teams.
  • Ensure that Sales is supported in the bidding process From Product Management point view for different product related activites e.g feature development/Request etc
  • Preparation of complex techno-commercial offer for the customers.
  • Attendance at conferences, working with SMEs from BL and research to stay on top of changes in business issues/requirements/regulations/Technology and understand where the market is going
  • Provide Pricing guidance for SDP Portfolio.
  • Work closely with the sales team on the qualification of prospects in the area of solution fit and service delivery expectations
  • Interaction with technical team,  of operator to Influence specification in line with our  product feature and optimized product configuration
  • Communicating new product developments to prospective clients
  • Defines Complex technical solution with the help of BU. Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs etc
  • Provide support to lead for defending the techno commercial offer during Offer Approval Meetings
  • Procure and understand the costing received for 3rd party components and material, installation from PDC, Delivery & MSM
  • Negotiate equipment / feature scope with customer (equipment / features)

Qualifications
Recruitment Synopsis:

  • Previous experience in SDP (SBC, MRF, NGIN, DRA, AAA, Rapport, Messaging, Vital QIP) solution domain.
  • Demonstrates very strong business acumen and analytical skills, including identifying improvement opportunities, developing business cases, analyzing investment opportunities.
  • Good financial management knowledge and commercial acumen.
  • Ability to interpret customer requirements and solution
  • Advanced communication skills (verbal and written), including influencing those not under their direct control.
  • Ability to communicate at different levels within Customer organization, include “C” and C-1 level executives

Educational Qualifications and Experience:

  • Minimum Bachelor’s degree in Telecom/Electronics/Electrical/Comp.Science Engineering.
  • 10-15 years of Experience in Telecom and IT industry (minimum 8 years in Telecom is required)

Competency Highlights:

  • Telecom Solutions and ability to understand network issues/requirements
  • Commercial acumen & Financial analysis
  • Strong Coordination and Relationship management skills
  • Self committed, results focused
  • Strong Negotiation Skills.
  • Advanced power point presentation, excel and modeling skills


How to Apply

Interested and qualified candidates should:
Click here to apply for this Position

Job Title: AA MEA Presales Manager – Business Support Systems
Job ID: 17000008L6
Location: Lagos
Job Description

  • Pre-Sales role includes development and support of new business for A&A portfolio and pre-sales activities by providing clear definition of the solution capabilities to meet customer requirements and commercial proposal for the same.
  • The role includes RFP/RFI/RFQ for A&A deals from understanding the requirements, identifying the respective resources, structure the Offer – technical and financials, cost estimations, SOW preparations and overall competitive analysis working with Sales teams in market units, global business units, domain teams within AA GBC.
  • The person has to ensure solution value proposition is clearly communicated in the customer engagements and captured and articulated in offer proposals during Offer Development stage.
  • In addition the role needs to ensure for non standard and complex deals our solution scope is fully optimized. This role requires specialist good knowledge of telecom networks, commercial and technical expertise in BSS (Business Support Systems) which is one of the product lines in A&A portfolio.

Key Objectives

  • In addition to offer development for A&A portfolio (BSS), this role will be involved in helping to create a pipeline of opportunities working with sales teams for various accounts and in responding to opportunities involving a combination of Nokia and also 3rd party vendor products wherever required to complete the solution.

Solution / Business Development:

  • Is able to bring out the value proposition for solutions of BSS portfolio of A&A which includes OCS, DSC-PCRF, Billing Mediation, Invocing, CRM, Customer enagegment, and SPS solutions.
  • ensures key messaging is reflected in offers and supports differentiation from competition.
  • Participate in managing and reporting the opportunity pipeline with GBC team as well as sales
  • Provide customer facing support including customer presentations, bid defenses, product demonstrations, etc.
  • Excellent understanding of BSS E2E solutions as per TMForum Mapping, SOA architecture, eTOM Modeling.
  • Provide subject matter expertise and manage pre-sales activities for SDP (products and services).  Provide direct interface to and engage BU’s and PLM’s for MEA market, account or case.

Solution Strategy:

  • Develop a solution strategy in conjunction with BSS Business & Product Units, Customer Account Teams and Delivery teams.  The strategy will include the agreement with all stakeholders the portfolio push and how this can be implemented.

Roles & Responsibilities
SDP Pre-sales Manager is responsible for the following:

  • Delivery of various pre-sales activities for one or more customers (with support of BSS BU/Product Units and account teams) – including responding to customer requests for information, developing & planning conceptual solution presentations, demonstrations and technical / product guidance in meetings etc
  • Provide documentation (technical design ,scope of work etc..) with support of SDP domain/BU teams.
  • Ensure that Sales is supported in the bidding process From Product Management point view for different product related activites e.g feature development/Request etc
  • Attendance at conferences, working with SMEs from BL and research to stay on top of changes in business issues/requirements/regulations/Technology and understand where the market is going
  • Provide Pricing guidance for BSS Portfolio.
  • Work closely with the sales team on the qualification of prospects in the area of solution fit and service delivery expectations
  • Interaction with technical team,  of operator to Influence specification in line with our  product feature and optimized product configuration
  • Communicating new product developments to prospective clients
  • Defines Complex technical solution with the help of BU. Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs etc
  • Preparation of complex techno-commercial offer for the customers.
  • Provide support to lead for defending the techno commercial offer during Offer Approval Meetings
  • Procure and understand the costing received for 3rd party components and material, installation from PDC, Delivery & MSM
  • Negotiate equipment / feature scope with customer (equipment / features)

Qualifications
Recruitment Synopsis:

  • Previous experience in BSS Solutions (OCS, DSC-PCRF, Billing/CRM solutions, TMFourm, SPS-CE) and a good understanding of the E2E BSS & Digital transformation solutions/Domain.
  • Demonstrates very strong business acumen and analytical skills, including identifying improvement opportunities, developing business cases, analyzing investment opportunities.
  • Ability to interpret customer requirements and solution
  • Advanced communication skills (verbal and written), including influencing those not under their direct control.
  • Good financial management knowledge and commercial acumen.
  • Ability to communicate at different levels within Customer organization, include “C” and C-1 level executives

Educational Qualifications and Experience:

  • Minimum Bachelor’s degree in Telecom/Electronics/Electrical/Comp.Science Engineering.
  • 10-15 years of Experience in Telecom and IT industry (minimum 8 years in Telecom is required)

Competency Highlights:

  • Telecom Solutions and ability to understand network issues/requirements
  • Commercial acumen & Financial analysis
  • Strong Coordination and Relationship management skills
  • Self committed, results focused
  • Advanced power point presentation, excel and modeling skills
  • Strong Negotiation Skills.


How to Apply

Interested and qualified candidates should:
Click here to apply for this Position

MTN Nigeria Massive Graduate Recruitment, June 2017

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

MTN Nigeria Massive Graduate Recruitment, June 2017
We are recruiting to fill the vacant job positions below:

Job Title:  Officer, Customer Support
Core purpose of the Job

  • Ensure top quality customer support in all areas of key account management

Education

  • First Degree or equivalent in Social or Management Science Course
  • Membership of Professional Customer Service/Relations associations will be an added advantage

Experience

  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Account Management
  • Customer Service/Relationship
  • Experience in a customer service environment in the telecommunications industry.
  • Reporting and advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
  • Debt Management and Revenue Collection experience
  • Fault resolution and issue escalation

Job Summary

  • Ensure minimal customer churn on managed accounts
  • Constant analysis of Managed customer database for Revenue and Debt management
  • Ensure maximum collection of ALL invoices as at when due
  • Work with product, UAT and support teams to validate new products, new systems and upgrades
  • Generate relevant reports as required by the business
  • Ensure Quality Assurance and prompt invoice delivery
  • Analysis of customer requests for prompt resolution
  • Ensure end-to-end account management for Enterprise customers
  • Liaise with support teams (within and outside the unit) in order to resolve any customer identified issue
  • Perform Service fulfilments for Enterprise customers
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Title: Customer Relationship Officer (TQM)
Core purpose of the Job

  • Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location

Education

  • First degree (BSc or HND) in any relevant discipline

Experience

  • Minimum of 3 years’ post degree experience
  • Customer Service experience
  • Experience in the Telecoms/Service industry
  • Microsoft Office suite
  • Research/Insights skill
  • Experience in a call center environment
  • Forensic Auditing skills
  • Effective communication skills

Job Summary

  • Facilitate the development of team and individual quality and performance standards.
  • Assist in monitoring and benchmarking performance across and within teams.
  • Participate actively in the administration of customer satisfaction surveys and employee satisfaction survey.
  • Calibrate calls within the Online Assistance Centre to ensure compliance to quality management metrics.
  • Conduct Call evaluation within the Online Assistance Centre adhering to agreed standards.
  • Conduct quality gap analysis.
  • Conduct mystery shopping for the customer touch points.
  • Deliver quality assurance (QCG) training for customer care representatives.
  • Identify and communicate audit gaps to all stakeholders, follow-up to ensure audit recommendations are implemented.
  • Analyse customers’ information needs, business problems and business opportunities to determine efficient and effective systems/programming solutions.
  • Collaborate with business users to define processes that meet business needs
  • Work with business unit and IS team to define and design user systems architecture.
  • Ensure the availability of all required systems
  • Develop and define IT requirements to support process and system changes
  • Plan and manage the development and maintenance of required user systems
  • Prepare and execute testing plans to ensure high quality results.
  • Create detailed functional design documents for conversions, interfaces, and reports
  • Work with user departments to define roles and access rights to be created for all users in line with business requirements
  • Ensure proper documentation of all user systems and provide user guides for new and/or modified systems
  • Engage with vendor service support groups to bring resolution to system performance or other processing issues
  • Provide customer service in terms of problem tracking, troubleshooting and systems fault resolution

Job Title: SM Lifestyle Products
Core purpose of the Job

  • To position MTN Nigeria at the forefront of technological innovation within the telecom’s sector, through the development and support of MTN-branded, and 3rd Party content, portals and services that will attract and retain customers, grow ARPU and create new revenue streams
  • To manage the lifestyle product and service lifecycle which includes enhancements of existing products and services
  • To assist to analyse market data and customer insight to identify profitable opportunities, make decisions, develop the roadmap and collaborate with strategic partners to deliver world class lifestyle solutions that capture market share, drive optimal customer engagement and increase revenue.

Education

  • A first degree or post-graduate diploma in Marketing, Accounting, Business Administration or a related discipline.
  • A first degree or post graduate diploma in Engineering and/or Design
  • Training and certification in project management

Experience

  • At least 10 years’ experience which includes:
  • 5 years in product Development and management experience in a Telecommunications- related environment.
  • Minimum of 3 years’ experience in advance Project Management.
  • Minimum of 3 years’ experience in co-coordinating a number of external agencies and suppliers
  • Minimum of 3 years’ experience in dealing with senior stakeholders within an established organization.

Job Summary

  • Work with management and other key contributors and stakeholders to manage the translation of the Digital Product Development strategy into a Lifestyle innovation strategy, roadmap and product portfolio mix, and communicate these effectively with the team;
  • Manage and enforce all subscription business rules on HSDP, Play, charging and other VAS platforms. From access channels to product fulfilment.
  • Manage the Lifestyle product lifecycle from concept to developing detailed product specification to completing a smooth launch and monitoring and optimising future iterations to drive optimal customer engagement and revenue from Lifestyle platforms (
  • Increase Lifestyle performance and grow the portfolio and its contribution to the overall revenue of MTN Digital, ensuring that MTN maintains its position as a world class leader in Lifestyle products and services;
  • Collaborate with Solutions Delivery team to create strategies and plans by which technology will be developed or adapted to meet market needs and leverage opportunities;
  • Ensure products meet and exceed the highest processing standards including cost, revenue, security, technical precision and scalability.
  • Monitor and analyse new Lifestyle related technology trends and innovations, make recommendations to management on their potential applications to the business and use data analytics to inform product development decisions;
  • Ensure trends and patterns pertaining to customer requests and needs are identified and used to continually improve all aspects of product and service delivery.
  • Drive best practice, continuous improvement and innovation of products, services, processes and procedures within the Lifestyle portfolio and across MTN Digital to ensure competitiveness.
  • Drive research on various platforms and document competitive social, monetization and game features and ensure that optimal content is sourced for various target markets;
  • Oversee and ensure the establishment of systems and practices in order to comply with best practices, legislation or other regulations and guidelines around Lifestyle content;
  • Lead the establishment and maintenance of Lifestyle quality/process standards that will enhance the customer experience and cost efficiency.
  • Manage the Lifestyle hierarchy, usability, and users’ requirements and needs.
  • Maintain a strong understanding of the marketplace and current and evolving opportunities for mobile operators and other industries with regard to content.
  • Supply and co-ordinate resources for development of products to address existing market segment needs
  • Drives successful launch of content, and participates in key sales situations and events for these services.
  • Develop new business models and solutions for new and existing Lifestyle products
  • Introduce, customize and enhance new products and services
  • Proffer solutions that can withstand exposure to a fluctuating market in the long term
  • Develop flexible means of response to changing needs
  • Develop products & service using multiple technologies to actualize company mission

Job Title: Senior Manager, Business Analysis & Planning
Core purpose of the Job

  • To drive policies and procedures that monitor and support the organization’s planning and business case development process by providing analysis and advice to Management in the areas of marketing campaigns, analytics, churn management, revenue enhancement, pricing and tariff administration/controls.

Education

  • First degree in Accounting, Finance, Statistics or Economics
  • A Master’s degree, preferably an MBA

Experience

  • 10 years working experience which includes:
  • 5 years managerial experience in commercial planning and pricing function preferably in telecom industry.
  • Extensive knowledge in leading and delivering on market sizing, forecasting and strategic business planning model.
  • Worked across diverse cultures and geographies advantageous
  • 3 years business planning experience in the telecoms environment or FMCG
  • Proven track record of developing and implementing pricing models, structures and business cases.

Job Summary

  • Developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimisationetc), to drive efficiency gains.
  • Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
  • Serve MTNN’s customers and provide solutions to improve the customer experience.
  • Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
  • Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
  • Drive an increase in MTNN’s Net Promoter Score
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
  • Partner with MTNN’s Ecosystem Partners to deliver business value.
  • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
  • Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service
  • Provide advice in the formulation and development of Business Intelligence framework, policies and guidelines and ensure compliance of operations with MTN policies and procedures.
  • Contribute to the development Business Intelligence strategies and initiatives to meet targets in alignment with the division /MTN corporate strategy and in response to events or changes impacting departmental activities.
  • Assess resource requirements for the department, propose budget and actively monitor the approved budget, ensuring it is used in accordance with MTN expenditure regulations.
  • Research and understand best practice in tariff planning and strategy and review MTNN tariff/pricing strategy on all commercial /retail tariffs and interconnected tariff regimes and ensure quality in accordance with best practice /MTN standards.
  • Review the budget process and ensure that quality drivers/assumptions for business plans and the business rules are correctly applied to the process and the forecasting scenarios; and improve continually the forecasting strategy and methodology for MTNN.
  • Carry out quality assurance on business plans and pricing analysis in alignment with MTN business planning methodology and pricing strategy.
  • Coordinate/Liaise with departments within Marketing and MTNN on feasibility of any new or modified product or promotion and or activity that requires a financial assessment, to fully understand the impact on MTNN’s business plan.
  • Manage the monitoring of product / promotion / activity to ensure that it adheres to MTNN’s business plan.
  • Assure integrity of financial modeling projects and review the feasibility assumptions used versus actual behavior in market after launch of product, promotion or activity.
  • Review business processes within the department for effectiveness and efficiency in services, identify areas for improvement and execute action plans to eliminate process dysfunction.
  • Interact with regulatory authorities to ensure all aspects of the telecoms industry in Nigeria are properly understood and build relationships with other telecommunications networks to ensure that MTNN is on the forefront on its tariff strategy
  • Identify, evaluate and track the development needs and performance of staff within department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
  • Coach and mentor the Business Intelligence team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development

Job Title: Senior Manager, Segment Planning & Reporting Intelligence
Core purpose of the Job

  • To maintain the organization’s competitive position and profitability by formulating research and development programs; planning and directing all aspects of the organization’s research and development policies, objectives, and initiatives.

Education

  • First degree in Social science or any relevant discipline / Masters advantageous
  • Post graduate degree in a related field or an MBA is an advantage
  • Professional Qualification from a recognized Customer Relations Body

Experience

  • Minimum 10 years’ experience including:
  • Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
  • 4 years’ experience in Business Strategy Formulation and Planning
  • 5 years’ experience in Customer Journey Mapping and Blueprint Development
  • 3 years’ experience in Business Intelligence, Reporting and Analytics
  • Worked across diverse cultures and geographies advantageous

Job Summary

  • Developing and implementing Processes that are aligned to achieving all elements on the financial component of the business score card.
  • Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains.
  • Participate in Contract negotiations to reduce cost and drive Optimization efforts.
  • Serve customers and provide solutions to improve the customer experience.
  • Partner effectively with critical high value customers to enhance Corporate Brand
  • Improve MTNN’s Net Promoters Score
  • Develop strategies and champion customer centric culture across the organization and develop/reform relationships with internal and external customers to transform the revenue.
  • Strategic Partnerships with leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom line results and company image/reputation.
  • Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide integrated telecommunication services.
  • Partner with MTNN’s Ecosystem Partners to deliver business value.
  • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
  • Review internal and external activities in relation to the telecommunications industry and direct the development of business goals, policies, objectives and targets as part of the company’s planning and budgeting process.
  • Manage the development of viable plans for the operations of the department to support the company’s strategic initiatives detailing clear implementation roadmap and milestones.
  • Evaluate internal and external sources of intelligence on a continuous basis and carry out telecommunications industry related research / analysis to establish policies in conjunction with Senior Management.
  • Review and approve proposed forecasts and trends for traffic volumes and flow to the Call Center to ensure achievement of key KPIs.
  • Identify viable telecommunications business opportunities and trends and develop strong supporting business cases for Senior Management approvals.
  • Ensure compliance of customer registrations in line with the industry regulatory requirements.
  • Carry out periodic business process optimization and workflow reviews with the aim of achieving effectiveness of processes and improving operational efficiency.
  • Develop metrics required to measure business processes and performance, build tools and job aids for monitoring performance and identify performance variances to facilitate focus and intervention in critical areas for constant improvement.
  • Review telecommunications market research and assess their relevance to the business and activities of the organization, as well as identify implications for MTNN and possible responses.
  • Carry out value adding research in business areas relating to the telecommunications industry.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the business planning team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Recruit and Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Title:  Senior Manager, Digital Services
Core purpose of the Job

  • To establish Information Systems Capacity Planning function as an ongoing discipline.
  • To determine the right amount of resources required to meet service demands now and in the future culminating in the production of cost-effective capacity plans and procuring of resources/equipment.

Education

  • First degree in any discipline preferably Computer Science or related course
  • MCP, MCSE, CCNA, ITIL
  • Masters Degree in a relevant discipline will be an added advantage.
  • Experience
  • Minimum of 10 years’ work experience which includes:
  • Vendor Management/Managed Services Operations Experience.
  • Minimum of 3 years’ experience managing operations of digital services
  • Stakeholder management experience

Job Summary

  • Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains year-on-year.
  • Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
  • Serve MTNN’s customers and provide solutions to improve the customer experience.
  • Drive an increase in MTNN’s Net Promoter Score
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Partner with MTNN’s Ecosystem Partners to deliver business value.
  • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Define and develop a robust capacity management and governance framework to enable the company manage current and future capacity requirements on all IT infrastructures.
  • Model IS services to simulate infrastructure performance and understand future needs.
  • Evaluate and project the impact of actual or proposed changes in hardware and software structures, estimating growth for the demand of application services and infrastructure and regularly presenting current and project system capacities to management.
  • Produce Capacity Plans and document current utilization and forecast requirements, as well as support costs for new application releases.
  • Formulate business requirements, technology solutions and directions for capacity and availability planning culminating in accurate technology purchases.
  • Determine the capacity requirements from the business for new or enhanced IS services, building an annual infrastructure growth plan in alignment with Business plan.
  • Monitor IT systems and services to check that work processed and performance experienced are as specified in the SLAs.
  • Identify the work and levels of service that can be supported by available and/or planned capacity.
  • Investigate current performance areas of IS Systems and identify bottlenecks and develop ideas for performance improvements.
  • Track ongoing availability measurement and forecasting of all IS systems.
  • Monitor trends, risk and impact analysis and establish measures and reporting to reflect business, user and IS requirements.
  • Recommend Technology upgrades, reviewing status and Requirements with application owners and Technology groups and define the approach needed to meet requirements


Job Title: Senior Manager IN & VAS
Core purpose of the Job

  • Oversee and strategically direct the Design, planning and optimization of IN/VAS, Support and Maintenance of IN & VAS networks as well as development of innovative products/services.
  • Education
  • First degree in Computer Science, Electrical/Electronics, Communications Engineering or related course.

Experience

  • Minimum 10 years’ experience which includes:
  • Minimum of 5 years’ hands on experience in operational support at the management level of VAS and IN systems in a Tier 1 Telecoms operator.
  • Minimum of 5 years’ experience in Vendor Management/managed services operations including contract, SLA management and governance.
  • Extensive experience in managing multiple, diverse and complex stakeholder interfaces.
  • End to End understanding of Ericsson intelligent network architecture and protocols and VAS Services.

Job Summary

  • Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains
  • Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
  • Review business plans for MTN Nigeria and manpower imperatives for the organization and determine the organisation’s manning requirements/ manning levels and ensure efficient allocation of manpower for organization effectiveness.
  • Serve MTNN’s internal customers and provide solutions to improve the customer experience.
  • Drive an increase in MTNN’s Net Promoter Score
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Partner with MTNN’s Ecosystem Partners to deliver business value.
  • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.

Job Title: Senior Manager, Risk Management
Core purpose of the Job

  • To assist Senior and Executive Management with the implementation of proper best practice Risk Management framework, policies and processes; promote competence, awareness and integration, and facilitate an efficient reporting protocol on risk exposures and prevention strategies to key stakeholders.
  • Education
  • B.Sc/B.Eng in Any numerate discipline
  • Risk Management qualification would be an added advantage
  • Professional Certification – ACA or ACCA or CIA is required.

Experience

  • Minimum of 10 years’ experience in Risk Management in a Telco, Consulting or an audit firm
  • Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
  • Experience working in a Large organization
  • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
  • Worked across diverse cultures and geographies advantageous
  • At least 3 years financial experience in Business Risk or Auditing

Training

  • Risk management tools
  • Computer and systems training
  • Project Management
  • Principles and practices of ERM

Job Summary

  • Support the Shareholder return strategy by developing and implementing Processes that are aligned to achieving elements on the business score card.
  • Participate in the review of business processes (headcount, process optimisation etc), to drive efficiency gains.
  • Participate in Contract negotiations to reduce cost and drive MTNN Asset Optimization efforts.
  • Provide input into forecasting, planning, and development of the budget for the unit and actively monitor business risk management operations, ensuring expenditure is in line with the agreed budgets.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Serve MTNN’s customers and provide solutions to improve the customer experience.
  • Drive an increase in MTNN’s Net Promoter Score
  • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
  • Provide timely and quality reports to stakeholders including escalation of risk issues in line with appetite and escalation process.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Partner with MTNN’s Ecosystem Partners to deliver business value
  • Review internal and external business environment and provide input into the development of plans for the roll-out of Risk Management in conjunction with the Business Units across MTNN, in alignment with the Group Risk Management Framework.
  • Analyse long term implications of actions on the viability of the business from a broad perspective and assess the impact of risk management decisions and recommendations on other areas in relation to the organisation
  • Develop, implement and fine-tune methods, processes and systems to enhance divisional performance and ensure MTNN’s operations are driven by best practices to achieve continuous improvement and foster innovation.
  • Provide input into the development of risk management policies and procedures and develop operational plans and targets in alignment with MTNN business strategy.
  • Implement and maintain Business Risk Management policies and procedures and ensure periodic review of their effectiveness and impact.
  • Analyse local conditions utilizing appropriate models and competitor activities and assess potential business risks.
  • Facilitate enterprise-wide risk assessments, mitigation and ownership in all Business Units across MTNN including annual Principal Risk assessment workshop with Excom, in line with the Group ERM framework.
  • Ensure that ERA (risks management system/ tool) is implemented and fully utilized to automate the risk management process within MTN Nigeria.
  • Perform in-depth evaluations on key risks within the organization and assist the business in developing prevention strategies and business continuity plans.
  • Provide input into the development of procedures and processes for crisis prevention and management.
  • Facilitate the implementation of defined project risk management framework and provide ongoing risk identification, assessment, monitoring and reporting to the stakeholders.
  • Support the Insurance unit in its implementation of Insurance risk management per Group framework.
  • Provide Enterprise Risk Management reports to stakeholders and contribute to reports to Audit and Risk Committee on a quarterly basis.
  • Regularly monitor and review resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner.
  • Provide training to management and staff on risk matters and train the use of ERA software,
  • Facilitate the application of the risk maturity model across selected risk specialist areas

Job Title: RF Planning Engineer
Core purpose of the Job

  • To design and plan MTNN radio networks (2G, UMTS, LTE and future technologies) on various layers (including in-building solutions IBS/DAS, FEMTO/small cells etc.) for cost effective deployment of radio network coverage and capacity, towards the achievement of MTNN’s network rollout objectives and marketing/business plan.

Education

  • First degree in Electrical/Electronics or Telecommunications Engineering or related discipline

Experience

  • Minimum of 3 years’ experience in an area of specialisation
  • Experience working in a medium organization
  • Experience with a GSM or Wireless Telecomm operator
  • Experience working in a multi-vendor network
  • Experience with Ericsson, Huawei and ZTE equipment will be desirable

Training

  • Training on the BSS aspect of a GSM network
  • Radio planning and optimization of GSM and UMTS network
  • Training on vendor equipment and software
  • New technologies training

Job Summary

  • Coverage – Ensuring that coverage is provided in all areas where MTN subscribers live, work and play and to maintain parity with the competitor where necessary.
  • Produce Cost Effective radio designs – ensuring the network will be designed and built in the most cost effective way possible, e.g. rooftops/existing towers/water towers are easier and cheaper to build than greenfields
  • Network Planning functions within the region which will be measured by:
  • Capacity – Ensuring that at any time the network will be able to accommodate the subscriber level anticipated 3 months ahead
  • Technology integration – Ensuring that multiservice sites (2G, 3G, etc) are properly designed and integrated with minimal complexity and good Inter Radio Access Technology performance.
  • Time – Ensuring that network planning and site acceptance will be carried out in a manner to allow sufficient time for acquisition, construction and implementation of BTS and transmission links
  • Maintain at all times a detailed knowledge of the behavior and status of all sites in the region of responsibility. This includes:
  • Nominal plan
  • Planned sites
  • Site acquisition status
  • Build configuration and status
  • Traffic levels
  • Voice traffic indices: GoS (Congestions stats), Dropped call rate, Control Channel failure, HO failure rate, half-rate
  • Data traffic volumes and relevant indices
  • Monitor and report all competitor activities
  • The clutter data and propagation models (Planning Tool: Asset) will be checked at regular intervals to ensure that they offer a true reflection of the propagation environment·
  • Maintain the integrity of the contents of planning tools (esp. ASSET, and other records) and minimize discrepancies from live network
  • Execute the nominal radio coverage and capacity rollout design for the region
  • Carry out the detailed RF design to conform with the nominal rollout plan
  • Monitor and analyze network performance and configuration to ensure KPIs are in conformance with targets for the region
  • Continuously analyze traffic, utilization and subscriber growth in order to foresee needs for capacity expansion.
  • Review, prepare and load cell data for integration of sites onto the network.
  • Evaluate, verify and supervise the planning of MTNN radio networks by managed service
  • Ensure value is created from Customer engagement & Operations:
  • Maintain accurate and thorough Knowledge of the network, especially in assigned region/areas to aid decision making by stakeholders
Job Title: Regional Security Coordinator (Abuja & Asaba)
Core purpose of the Job

  • To deliver excellence in the coordination of security services in area of responsibility, ensuring that MTNN staff, Assets and Business are protected, thereby enabling greater growth, profitability and enhanced customer satisfaction
  • Effectively and efficiently coordinate Security efforts in area of responsibility by ensuring that security personnel in the Region are given proper orientation and training, assigned jobs/roles per their competencies and motivated to put in their best performance towards achieving MTN Nigeria corporate objectives.

Education

  • First degree in any related discipline
  • Security Certifications (Formal training in Security Supervision/Coordination)

Experience

  • Minimum of 3 years’ experience as Security supervisor in corporate security environment
  • Minimum of 1 year experience in multinational security operations.
  • Minimum of 3 years in Military, Police and other para military services.

Job Summary

  • Implement security policies and Standard Operating Procedures (SOPs) developed by the National Office in the region.
  • Ensure that all incidents are investigated and reported to the Regional Security Manager in line with approved procedures.
  • Prepare analytical and statistical reports on operations and activities.
  • Conduct security survey of critical facilities to determine level of security threat and exposure.
  • Prioritize, assign, supervise, review the work and monitor performance of staff responsible for patrol services.
  • Conduct security briefings and security awareness to security staff and MTNN staff respectively.
  • Risk & Threat Assessment – implement risk management strategy that maximizes personnel safety from violence and the threat of violence in area of responsibility
  • Personnel Security – ensure safety of MTNN personnel on personal security such as street crime, assault, robbery, kidnap in area of responsibility
  • Protecting MTNN Assets – ensure safety of Employees, Business operations, Premises, Information, Network infrastructures in area of responsibility
  • Security Liaison/ Intelligence – maintain a harmonious relationship and contacts with various cadre of various security agencies (Police, Military, SSS, etc) in area of responsibility. Also, exploit the relationship to gain relevant intelligence information that will ensure better protection for MTNN personnel and operations.
  • Investigations – carry out specific investigations on wrongdoing by staff and criminal activities targeted at MTNN
  • Respond to inquiries, investigate and resolve security related problems.
  • Security Liaison/ Intelligence – maintain a harmonious relationship and contacts with various cadre of various security agencies (Police, Military, SSS, etc) in area of responsibility. Also, exploit the relationship to gain relevant intelligence information that will ensure better protection for MTNN personnel and operations.
  • Participate in the selection of patrol staff, staff training, coaching and mentoring and work with employees to implement discipline procedures and execute tasks according to approved guidelines and procedures
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
  • Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

Job Title:  Project Manager
Core purpose of the Job

  • To plan, manage the CAPEX execution and reporting manage and allocate resources for the execution of IS projects in line with the needs of all business units in the organization and MTN N business plan.

Education

  • First degree in Electrical/Electronics, Computer Science / Engineering or related discipline
  • Procession of a professional project management certification (PRINCE2/PMP) will be an advantage

Experience

  • Minimum 6 years’ experience which includes:
  • 3 years’ experience in supervising/managing others
  • Experience working in a medium to large organization
  • 3-5 years’ Project scope Planning and Management.
  • 3-5years experience in Project Portfolio.
  • 3-5 years in Project demand management.
  • 3 years’ experience in managing transformational projects.
  • Experience working in a medium to large organization.
  • Formal project management experience in a telecommunications business environment or in a customer care & billing systems (CC&BS) or an Enterprise Resource Planning (ERP) systems environment
  • Proven experience in Managing large scale digital projects and solutions across complex, trans-national , cross-Functional program and channels
  • Experience of facilitating project coordination and managing expectations across internal, 3rd party and/or client teams according to project requirements and workstreams from kick off to deployment
  • Risk management prior to and during the project execution, managing risks within project timelines, budgets and quality

Job Summary

  • Developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimization, etc.), to drive efficiency gains.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom line results and company image/reputation.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Track and document changes project scope, identify potential crises, and devise contingency plans and update, prepare, forecast and distribute project status reports to stakeholders
  • Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Carry out feasibility studies in new business initiatives and develop project charter, identifying project scope, expectations, objectives, risks, approach and deliverables with senior management and stakeholders, to support business goals.
  • Develop detailed work plans and identify project deliverables and ensure all projects are well defined in terms of detailed project deliverables, milestones and time frames.
  • Assist in evaluating, tracking and managing the development and performance of team members, to ensure productivity and achievement of business results.
  • Close out project ensuring all resources are accounted for and released appropriately.


Job Title: Business Analyst Pricing & Analytics
Core purpose of the Job

  • To support a product from inception to implementation by providing management with financial information e.g. financial feasibility, ongoing performance, revenue splits, rates to be applied as well as determining the business rules relating to the product

Education

  • Bachelor Degree in Marketing, Accounting, Statistics, Economics or related fields

Experience

  • Minimum of 3 years’ experience with pricing, accounting or financial analysis.
  • Experience working in a medium organization
  • Financial modelling/ forecasting experience
  • Experience with BI tools, SQL reporting and analysis
  • Financial Management or Product Evaluation experience

Job Summary

  • Perform financial assessments, profitability and pricing analysis pertaining to data centric products and offerings.
  • Complete financial models that depict financial viability of product, rates to be applied and revenue shares.
  • Evaluate the impact of various management proposals, provide supporting data and information for decision support and maintain formal processes through to proposal (Business Cases Development).
  • Evaluate the impact of MTNN Value Propositions and P&S to ensure that insights on performance and review of such (VP and P&S) are provided for decision making.
  • Incorporate business rules within a financial model to enable the effective evaluation of the product.
  • Recommend alternative business case and/or financial scenarios to achieve the most favorable financial return and risk profile for MTNN.
  • Research and provide on-going reporting and performance monitoring on useful competitive intelligence from multiple data sources
  • Prepare pricing and proposition documents for management approval as per agreed process design.
  • Supervise Tariff Administrator to ensure rates have been setup on the rating systems as approved on the rate control documents.
  • Monitor and ensure adherence to MTNN tariff strategy and ensure all documented and implemented rates are as approved by the Business.
  • Benchmark competition and international operators tariff regimes in order to advice and recommend appropriate actions to the Business.
  • Prepare pricing and proposition documents for management approval as per agreed process design.
  • Team up closely with Product and Services, Business and Consumer Divisions (Marketing Department) to provide continuous 2-way communication regarding the financial aspects of the product under assessment.
  • Participate in the entire project lifecycle from new product evaluation and product implementation to ongoing product evaluation
  • Act as a key partner to the creation of appropriate business case financial metrics and the continual assessment of the appropriate application of these metrics to financial analysis
  • Ensure customers engagement when Proffering financial advice, guidance and analytical support to the department to ensure negotiated contracts adhere to the future profitability expectations of MTNN and minimize risk to the business
  • Work cross-functionally with other departments / teams to provide front-end and ongoing decision support for key business and financial decision
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Title: Manager, Internal Audit
Core purpose of the Job

  • Manage review of assigned processes (e.g. fixed assets), ensure proper identification of risk areas/control gaps and proffer solutions to mitigate the risks.

Education

  • B.Sc/HND in Accounting or any related discipline
  • Professional Certification – ACA or ACCA or CIA is required.
  • Experience
  • Minimum of 6 years’ experience in Risk Management in a Telco or an audit firm
  • Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
  • Experience working in a medium organization
  • Strong Data Analytics skill with SQL, ACL, BIB, SAS etc.
  • Training
  • Process documentation and review
  • Business risk management
  • General management

Job Summary

  • Support the Shareholder return strategy by developing and implementing Business Risk Management Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Review strategic initiatives of MTNN and identify Critical Success Factors (CSFs) and cause and effect linkages among strategic objectives and related metrics.
  • Plan audits by understanding organization objectives, structure, policies, processes, internal controls, and external regulations; identifying risk areas; prepare audit scope and objectives.
  • Develop and manage work programs for audit projects /assignments (i.e. define timelines and monitor adherence) as well as perform quality control and assurance.
  • Perform an assessment of risks and internal controls and identifying areas of non – compliance as well as identifying weaknesses, inefficiencies and operational issues.
  • Track and monitor key business processes, identifying servicing/operational constraints and gaps, analyzing and providing feedback/recommendation to attaining service excellence and cost effectiveness.
  • Perform financial, operational, system and process audits of the MTNN’s business units and operations and identify process dysfunction, causes and possible solutions, as well as establish the approach to delivering related improvement initiative.

Job Title: Manager Customer Support (Strategic & Global Accounts)
Core purpose of the Job

  • Implement strategies for the support and management of MTN Business strategic customers through effective and efficient customer engagement and enhanced key account management strategies (prompt fault management & feedback, churn management, continuous service reviews, SLAs adherence, account receivables and generally provide best in class customer experience)

Education

  • First Degree or equivalent in Social or Management Sciences, Humanities etc
  • Professional Certifications and/or MBA will serve as added advantage

Experience

  • Minimum 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others.
  • Experience working in a medium to large organization
  • Experience in managing multinational accounts
  • Customer Relationship Management
  • C-level engagement experience
  • People/Stakeholder management
  • Data Interpretation and Reporting
  • Advanced proficiency in the use of Microsoft Excel spreadsheets and Microsoft Word
  • Membership of Professional Customer Service/Relations associations

Job Summary

  • Developing and implementing Enterprise Solutions Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains year-on-year.
  • Support the SM, EBU Customer Support ( Relationship Management) in ensuring at least 90% collections on monthly, quarterly and yearly invoices due for payment
  • Maintain 5% debt to revenue ratio for all customers within assigned segment.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity
  • Drive an increase in MTNN’s Net Promoter Score.
  • Drive customer trust via customer connect ( weekly on-site visitation)
  • Periodic review of customer service plans to track and manage EBU Run rates
  • Manage performance, engagement and motivation of ALL customer support staff in assigned enterprise customer segment
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Provide leadership, guidance, support and direction for Customer Support Partners
  • Engage major stakeholders in various units/divisions to ensure resolution of ALL customer support related issues
  • Implement ALL customer support SLAs, service plans and PPPs for strategic customer segment
  • Take overall responsibility for account receivables from customers in segment
  • Achieve a minimum of 80% scores in annual Customer Satisfaction Index survey for enterprise customers
  • Implement the Strategic Enterprise Customer Support framework while measuring and monitoring overall team performance with regards to customer satisfaction on all customer touch-points
  • Manage/implement churn and retention strategies by proactively managing all churn indicators, identifying and mitigating against such.
  • Drive 90% field presence via setting and tracking daily/weekly calls
  • Facilitate the provision, execution and management of customer support OPEX and other budgetary provisions
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Title: Manager, Regional Sales
Core purpose of the Job

  • To develop and drive the Regional Enterprise Business to include SME, Corporates and Public Sectors sales strategy in the regions to ensure return on investments, profitability and customer satisfaction

Education

  • First degree in Business Administration or any related discipline
  • MBA will be an added advantage

Experience

  • Minimum 6 years’ experience which includes:
  • 5 years professional selling experience to strategic/corporate/SME/Govt. in relevant industry (Oil & Gas, Telecoms, FCMG) and vast regional knowledge.
  • Excellent business acumen and negotiation skill
  • Account Management – Identify and develop robust pipeline of prospects
  • Leadership skills
  • Experience in the enterprise market and sales management in the telecommunications industry
  • Experience in developing key accounts as well as sourcing new business opportunities
  • Knowledge of functions & operations of the Telecommunications industry.

Job Summary

  • Developing and implementing Enterprise Solutions Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
  • Take appropriate managerial action to ensure targets are met or exceeded when routinely monitored (sales, trend, and profitability analysis, profit margins, return on investment (ROI), market share and value).
  • Develop compelling business cases (motivations) for investment in regional and SME sales, clearly identifying return on investment and risk/s.
  • Set monthly and quarterly targets for regional sales.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Implement standard sales strategies that are tailored to the needs of the region or sales campaign.
  • Review market and internal conditions and develop sales strategy that grows MTN Business revenue streams.
  • Integrate quality management procedures to all business processes within the regional sales function and their effective deployment on a day-to-day basis.
  • Ensure cost-effective management and sales campaigns for all Enterprise Business accounts in the regions.
  • Use appropriate performance metrics and Customer Relationship Management (CRM) to routinely monitor progress against targets, taking appropriate managerial action to ensure all sales targets and KPI’s are met or exceeded.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Title: Master Brand Manager (VAS/MFS/Promotions)
Core purpose of the Job

  • To develop VAS, Mobile Financial services and Enterprise solutions campaigns that build strong brand equity as well as guide customers into the immersion of a bold new digital world so they can make progress in life.
  • To develop a communication message that will position MTN as network of choice in the minds of individual customers and business entities thereby achieving mental leadership in the adoption of products, services and solutions.
  • Leverage brand assets to drive customers’ acquisition, retention and incremental usage across all customers and Business segments.

Education

  • First degree in any related discipline

Experience

  • Minimum 6 years’ experience which includes:
  • 5 years’ experience in brand management or Communication in a marketing department/advertising agency in supervisory role
  • Experience working in a medium to large organization
  • Experience in brand strategy, positioning, Communication strategy/ messaging with broad knowledge of Advertising & Media.
  • Experience of developing marketing plans, advertising materials and product life cycle monitoring
  • Experience in stakeholder management/ engagement.
  • Project/ Budgeting Management.

Job Summary

  • Developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
  • Contribute to the understanding of the financial strength of key projects involving changes in subscriber numbers, cost of product/service delivery, Marketing spend, average revenue per user (ARPU), return on investment etc and proposing next steps
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
  • Work with relevant units to develop products/services based on strong profiling of particular groups of customers. Develop initiatives to increase customers’ satisfaction via the customer management process.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
  • Provide Brand support to other functions like HR/Network group/IS and CR.
  • Manage the strategic frame work for the development of Brand theme communication plans and campaign and monitor associated budget, ensuring compliance with expenditure plan.
  • Develop and execute brand equity building strategies for Master Brand.
  • Develop rollout plans and route to market strategy for all Master brand initiatives.
  • Develop, execute and manage brand equity and affinity growing projects
  • Develop and monitor key market indices as they affect brand preference, equity and market share.
  • Conceptualize consumer acquisition and usage increment promotions in conjunction with segment managers to leverage brand properties.
  • Manage the production of advertising creative materials e.g. outdoor, TV and Radio and supervise and manage all relevant advertising agencies.
  • Leverage MTNF initiatives to enhance brand equity (Develop cause marketing advertising campaign with corporate services).
  • Monitor competitor activities – (Other Telecoms Providers).
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Job Title: HR Advisor – Business Partnering
Core purpose of the Job

  • To ensure HR strategy is implemented in line with regional/divisional business plans and that HR policy, procedures and processes are understood and consistently implemented.

Education

  • First degree in Social Science or any numerate discipline
  • Any HR professional qualification will be an additional advantage

Experience

  • Minimum of 3 years’ experience in an HR Specialist or Generalist role
  • Experience working in a medium organization
  • Experience in change/project management is required
  • Industrial Relations
  • Employee Relations
  • HR Administration
  • Recruitment
  • Employee engagement
  • Experience in Telecommunication industry would be an advantage

Job Summary

  • Facilitate the compliance with employee Performance Management cycle.
  • Provide implementation support for Attraction and Recruitment activities
  • Facilitate confirmation process for new staff on probation.
  • Facilitate Career Management implementation within the assigned Division.
  • Assist to drive Group Culture Audit and other Surveys participation within assigned Divisions.
  • Assist to implement Departmental/Divisional Recognition programmes as well as driving participation in the Group Recognition programme – Yello Star.
  • Coordinate assigned Exit Activities for exiting staff.
  • Liaise with Line Managers of assigned Division and OD to develop and implement organizational structure and design as and when required e.g. Job Profiles etc.
  • Liaise with Industrial Relations Advisor to coordinate Regional Employee Council Meeting – identify pertinent employee and work place issues and report outcomes.
  • Coordinate Staff Engagement Meetings for assigned Divisions e.g. Village Meetings.

Job Title: HR Advisor – Vendor Management
Core purpose of the Job

  • To coordinate and manage the Human Resources Division’s third party service providers and their related activities.

Education

  • First degree in Social Science or any numerate discipline
  • Certification in Accounting or Finance related discipline would be an advantage

Experience

  • Minimum of 3 years’ experience in an area of specialisation
  • Experience working in a medium organization
  • HR Administration
  • Experience in Vendor Relationship Management
  • Experience in Payroll Management
  • Experience in Project Management
  • Experience in service industry would be an advantage

Job Summary

  • Support development of strategic alliances with third party agencies, labour brokers, head-hunters and recruitment agencies.
  • Assist with audit and budget of contract staff headcount.
  • Monitor vendor performance against set criteria.
  • Set and determine vendor registration requirements
  • Monitor relevant statistics in relation to terms of contract staff/ third party agencies performance.
  • Support recruitment/selection in line with MTNN defined practices/requirements. E.g. demographics/spread.
  • Conduct periodic audit to determine outstanding vacancies and carry out vendor audits and report service level deviations.
  • Identify trends pertaining to contract staffing arrangements and proactively identifying areas for improvements or adjustments
  • Ensure a seamless third party employee on-boarding.
  • Maintain/manage up to date database of MTNN 3rd party contractors.
  • Liaise constantly with vendors on matters relating to third party employees, e.g. quality of work, disciplinary, welfare etc and ensure accurate reconciliation of vendor invoices.
  • Manage and monitor third party stall contracts.
  • Provide support and advise third party vendors on people issues e.g. staff retention, training, career management, etc.
  • Ensure that the third party employees seconded to MTNN comply with policies, processes and procedures and assist in the effective implementation of these policies and procedures.

Job Title: HR Manager, Business Partnering
Core purpose of the Job

  • To ensure that HR strategy is implemented in line with regional/divisional business plans and that HR policy, procedures and processes are understood and consistently implemented.
  • To provide dedicated human resources client service, advice and guidance to Line Managers and individual staff members

Education

  • A first degree preferably in Social, Human and or Behavioural Sciences
  • A professional qualification of CIPMN, CIPD, SHRM is desirable

Experience

  • Minimum 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an HR Position; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Experience in providing HR services and HR Administration
  • HR Consulting
  • Recruitment
  • Employee engagement
  • Experience in Business Partnering
  • Industrial Relations and Employee Relations

Job Summary

  • Developing and implementing HR Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes to drive efficiency gains.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Engage Line Executives and other key stakeholders in determining business needs and proactively contribute to the development of strategic HR solutions in collaboration with the Centre of Excellence (COE).
  • Provide effective business partnering services to the line, ensuring clear and efficient business processes are operated and communicated to the line, as well as ensuring periodical review of defined service level targets.
  • Review employee performance issues in conjunction with line management, investigate related issues and challenges, socialize mitigating options with HR Management and offer pragmatic solution to line management.
  • Provide guidance to line managers on HR policies, ensuring the right interpretation of the policies are applied in managing human resources in the division and champion the implementation of new HR policies.
  • Facilitate the resolution of grievance, conflict and complex relational issues within assigned Division in line with HR policies and guidelines.
  • Work cross functionally with the industrial relations team to advise and support Line managers and supervisors as required on grievance and disciplinary matters within the division.
  • Collaborate with the Talent Team and Business to identify, engage and retain talents within the organization and provide input into career development plans for employees.
  • Manage departmental level Talent sourcing and acculturation processes in conjunction with the Attraction & Recruitment team to ensure adequate, available talent pipeline and timely resourcing.
  • Manage headcount of assigned division to ensure optimal staffing and provide input on business unit restructuring.
  • Facilitate senior management road shows for assigned Division to ensure proper employee engagement and work closely with management and staff to improve work relationships, build morale, increase productivity and retention.
  • Review and analyse information and data with respect to human resources activities within the division and collate activity reports for submission to HR senior management.
  • Liaise with Divisional Executives to analyse trends using HR metrics to develop interventions to enhance, recognise and reward employee performance.
  • Identify training requirements of team members, develop programs to address knowledge gaps and to enrich knowledge repository within the department.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Manage exit process in line with HR policies, processes and procedures.

Job Title: Integration Support Manager
Core purpose of the Job

  • End to end impact analysis of new solutions accessing the impact to multiple systems, infrastructure and business processes.
  • Support the delivery of new solutions through reviews, analysis, integration recommendations, technology advances and software evaluation.
  • Define and implement of process enhancements across IS applications and impacted business units.
  • Analysis, design, development, maintenance, and modification of existing/new solutions

Education

  • First degree Computer Science or related field
  • RDBMS Certification such as Oracle Certified Professional.
  • Unix/Windows training/certification.
  • Project Management training/certification
  • Javal/Perl Scripting Training/Certification
  • ITIL Foundation certification – desired

Experience

  • Minimum 6 years’ experience which includes:
  • Minimum of 3 years system integration experience.
  • Business Process Improvement & Planning, organizing & Business Performance measurement
  • Experience in Analytics and Application development
  • Vendor Management(Contract, SLA management and governance)

Job Summary

  • Support the Shareholder return strategy by developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Provide technical support and assistance to multiple Application teams, troubleshooting, analyzing causes, tuning performance and conducting user acceptance tests.
  • Interface between IS Infrastructure Team and IS Applications Support Teams to ensure optimal capacity planning. Prepare documentation to support new or enhanced functionalities to IS Applications.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Provide quality support in the analysis, design, development, maintenance, and modification of existing/new solutions.
  • Assist in developing application and management frameworks, processes and procedures in line with the MTN standards and in alignment with MTNN’s corporate goals and objectives for ICT.
  • Analyse and design applications based on business, technical and system requirements and oversee the implementation of the solutions, ensuring the minimization of manual touch points in the application.
  • Develop the project scope, problem statement and goal statement, assist with project-planning and co-ordinate input and maintain plans throughout project life cycle.
  • Monitor and maintain the performance of applications within the business, ensuring constraints and new requirements are documented and updates are created accordingly.
  • Participate in the selection of suitable technologies and determine appropriate technologies that are effective and efficient and in line with approved rules and procedures.
  • Manage and provide direction for the application team in support of business operations and ensure that operational delivery of system outputs are met in line with OLAs and SLAs.
  • Review applications and ensure availability of operational recovery strategies and mechanism.
  • Support the delivery of new solutions through reviews, analysis, integration recommendations, and technology advice and software evaluation.
  • Understand the architecture of existing Business Support Applications across IS, including interfaces among the applications.

Job Title: Manager, IT Audit
Core purpose of the Job

  • Manage, co-ordinate and report on IT, GSM, and related technology audit.

Education

  • B.Sc/B.Eng/HND in Computer Science or Engineering or any similar Qualification
  • Professional Certification – CISA is required.
  • Possession of CISM, CISSP or CIA will be an added advantage.

Experience

  • Minimum of 6 years’ experience in Risk Management in a Telco or an audit firm
  • Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
  • Experience working in a medium organization
  • Strong Data Analytics skill with SQL, ACL, BIB, SAS etc.

Training

  • Internal audit
  • Fraud management
  • Business risk management
  • Internal controls
  • General management
  • IT Audit (ISACA, ISO)

Job Summary

  • Support the Shareholder return strategy by developing and implementing Business Risk Management Processes that are aligned to achieving all elements on the business score card
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Meet with management on matters that bothers on risk management, internal controls and corporate governance processes.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Plan IT audit procedures, oversee a team of auditors and ensure their investigation is in compliance with MTNN and government standards.
  • Identify significant risk(s) associated with strategic objectives of the company and provide input into annual audit plan accordingly.
  • Develop and record a plan for each engagement reflecting the scope and objectives of the audit assignment linked to the significant risk exposure within that particular environment.
  • Ensure efficient and effective execution of annual audit plan, track and monitor expenditures and update/adjust budget as necessary.
  • Lead and direct the monitoring of MTNNs computer network for possible mismanagement, fraud and inefficiency.
  • Conduct on-going audits as per annual audit plan and as need arises and provide suggestion on audit assignments conducted e.g. technical reviews of IS and Network.
  • Perform complex analysis using CAATs tools (e.g. ACL) and Excel and ensure audit reports are timely, accurate, objective and constructive.
  • Incorporate knowledge gained from consulting engagements into audit assignments and overall audit plan.
  • Sustain audit methodology processes to ensure compliance with the required standards of the Institute of Internal Auditors and International Best Practice; and recommend changes as required.
  • Provide input to the overall audit methodology and promote efficient practices by recommending improvements in processing capability, user interface and security designs.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
Job Title: Employee Services Supervisor
Core purpose of the Job

  • Ensure efficient and effective HR service in order to achieve optimum level of employee satisfaction, support the coordination of employee assistance and employee suggestion/feedback programs.

Education

  • First degree in any relevant discipline

Experience

  • Minimum of 3 years’ experience in an area of specialization with experience with supervising others
  • Experience working in a medium organization
  • Experience in Expatriate Management and Staff Welfare
  • Knowledge in the generation of data and reports on service level delivery with accuracy and reliability of data and ability to track and monitor HR Service Centre services provided
  • Knowledge in Policy drafting, implementation and interpretation
  • Experience in a multinational organization is an added advantage

Job Summary

  • Coordinate allocation and distribution of end of year benefits.
  • Equip HR Service Desk Administrators with knowledge of HR policies, statutory provisions and federal regulations in relation to employment and labour laws.
  • Monitor operations of HR Service Desks and ensure compliance with all service level agreements and targets set.
  • Review and assign queries requiring escalation, monitor and ensure adequate closure of cases.
  • Track and monitor the HR Service Centre services provided to managers, regularly reviewing the quality of services, identifying areas of improvement and recommend ways of improving the services.
  • Determine focus areas in service delivery, analysing areas requiring regular clarification/advice and develop proactive approaches to managing related queries.
  • Generate data and reports on service level delivery, ensuring accuracy and reliability of data provided.
  • Implement and coordinate changes/improvement to HR service delivery and carry out ad hoc projects as recommended by the Employee Services Manager.
  • Coordinate leave administration and employee overtime benefit administration and ensure proper documentation of related information.
  • Analyse personnel policies, procedures and programs, assess their impact on staff and make recommendations seeking to provide positive impact on staff and management

Job Title: Pre sales Engineer
Core purpose of the Job

  • Provide technical and system solution support to Enterprise Sales

Education

  • First degree in Engineering/Physical Sciences
  • Possess CCNP, MSCP or VCP certification
  • Experience 
  • Minimum of 3 years’ experience in Network design & operation in Telecoms/internet service provider
  • At least 1 year experience in customer facing role
  • Experience working in a medium organization
  • Experience in technical sales preferably in the telecoms environment.
  • Business processes and Strategic planning implementation

Job Summary

  • Assist the sales teams with new business growth by defining corporate client’s technical needs.
  • Assist the sales team in defining corporate clients technical needs with Network Group
  • Assist Sector Manager in technical presentation to clients
  • Identify and tailor technical solutions to suit client needs
  • Analyze, develop and implement solutions for optimum data usage
  • Monitor and control products implemented
  • Define clients’ technical requirements
  • Project manage the technical solution delivery to clients
  • Disseminate technical information to entire sales force
  • Provide technical and system solution support to the business solution’s sales team
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions.
  • Effective self-supervision to ensure quality service delivery in reduced turnaround time


Job Title:  Accountant, Financial Operations
Core purpose of the Job

  • To account for all company-wide Financial Operations activities (Fixed Assets, Revenue Management, Expenditure Operations, Business Support and General Ledger), support various divisions on financial issues and maintain commercial relationships with external stakeholders

Education

  • A first degree/ HND in any discipline, but a finance and management related degree is desirable.
  • A professional accounting qualification (ACA, ACCA, CPA, CIMA).

Experience

  • Minimum of 3 years’ experience in a finance function.
  • Experience working in a medium organization
  • Experience in core accounting function
  • Knowledge of Microsoft Office tools
  • Experience in using an ERP system is desirable
  • Experience in Finance functions in the telecommunications industry would be an added advantage

Job Summary

  • Review relevant general ledger accounts (Income statement and Balance Sheet), the Age analysis of Balance Sheet accounts, relevant general ledger/sub- ledger accounts, reconciliation of weekly and monthly performance reports, relevant schedules and reports for accuracy and completeness in line with set accounting standards.
  • Review and approve journal vouchers and other financial transactions for posting in ERP systems.
  • Supervise the implementation of finance policies, processes and procedures and ensure strict adherence to established internal controls, MTN PPP’s, IFRS, IAS and GAAP.
  • Work with Financial Operations Manager to prepare departmental budgets and provide support in daily unit administrative activities in line with the strategic objectives.
  • Provide input into relevant management and board papers, review supporting documents/back up schedules to meet audit and regulatory requirements as well as analyse/interpret data to facilitate decision making.
  • Ensure efficient optimisation of databases/systems and prompt resolution of all reconciling items.
  • Monitor and report on key performance indicators in order to meet all month end reporting deadlines.
  • Oversee daily operations of the department as well as safeguard company assets and maintain customer/vendor relationships.
  • Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and identify opportunities for team members.
  • Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.


Job Title:  Financial Operations Analyst
Core purpose of the Job

  • To record all company-wide Financial Operations functions – Fixed Assets, Revenue, Expenditure and General Ledger and support various divisions on financial issues.

Education

  • B.Sc./HND in any discipline but finance related degree
  • Part qualification in any recognized professional accounting examination (ACA, ACCA CPA, CIMA etc.)

Experience

  • Minimum of 3 years’ post NYSC experience in a finance function.
  • Experience in using an ERP system.
  • Financial modelling/ forecasting experience.
  • Experience with BI tools, SQL reporting and analysis.
  • Knowledge in Microsoft Office tools.

Job Summary

  • Provide operational support for the division including maintaining the budget, Profit and Loss accounts, special programs and contract analysis.
  • Analyse the general Ledger transactions (Capex, Opex and Revenue) and all transactions posted into IFS to ensure proper classification and correction, as well as ageing of all Balance Sheet accounts.
  • Prepare trend analysis of Capex, Opex and revenue transactions, all General Ledger/Sub- ledger Accounts reconciliation, as well as weekly and monthly performance reports.
  • Conduct in-depth analysis to identify specific trends, explain past performance and recommend opportunities for improvement, within the division
  • Provide supporting documents, records and schedules to meet audit and regulatory requirements; and all schedules /reports (including age analysis, assets movement, etc.).
  • Implement finance policies as well as guarantee compliance with established internal controls, MTN Processes, Policies and Procedure, IFRS, IAS and GAAP in processing all transactions.
  • Process and post all account payables and receivables; and all month end deliverables within the monthly reporting timelines.
  • Raise and post journal vouchers and other financial transactions in the ERP system, resolve all reconciling items promptly and maintain set departmental filing system.
  • Relate with relevant customers and suppliers.
  • Relate with other divisions and departments on revenue, expenditure and fixed assets related issues.
  • Interaction with marketing division on billing and information systems functions
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.


Job Title: Charging System Manager
Core purpose of the Job

  • To manage the installation, commissioning and maintenance of all value added platforms, prepaid services and Data Network

Education

  • First degree in Electrical/Electronics, Computer Engineering or related discipline
  • SUN certification is desirable

Experience

  • Minimum 6 years’ experience which includes:
  • Minimum of 5 years’ experience in Ericsson’s intelligent network and charging system operations
  • Minimum of 2 years’ experience in Vendor Management/managed services operations and contract management for both onshore and offshore scenarios
  • Experience in Business Performance and Management.

Job Summary

  • Developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes to drive efficiency gains.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Liaise with suppliers on service level agreements and all its related issues
  • Contribute to the development of Systems Support Management methodology / framework to guide related activities within the IS Division, defining standards, processes, procedures, metrics and operations requirements.
  • Put in place mechanism and system to ensure prompt, frequent and appropriate update of VAS support system and coordinate and lead team in delivering reliable support services.
  • Monitor and control all system installations and commissioning, provisioning, operation and administration.
  • Develop and maintain an efficient system logs and back up procedure and analyse trends of issues and problems, as well as identify root causes for the dysfunction.
  • Monitor the performance and availability of the VAS & Prepaid systems and network elements and initiate corrective actions to failures in these systems.
  • Verify system problems and provide support to higher-level maintenance personnel.
  • Perform on site remedial support by investigating and identifying reasons for abnormal network conditions.
  • Prepare documentation and reports, collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Title: Corporate Communications Officer (external)
Core purpose of the Job

  • Drive deployment of effective engagement and communication strategy targeted at external stakeholders, towards articulating the MTN point of view and eliciting understanding and empathy for the MTN position.
  • Provide significant input towards high quality content, design and access to flagship corporate publications and communications materials both print and online.
  • Key responsibility for result-driven management of content & design consultants.

Education

  • First degree in relevant discipline

Experience

  • Minimum of 3 years’ experience in an area of specialisation; with experience with working with others
  • Experience working in a small to medium organization
  • Experience in corporate communications and good knowledge of evolving intranet technologies and contemporary communication tools.
  • Advanced writing, oral communication, editorial and publishing skills
  • Advanced research and analytical skills, data presentation and interpretation skills
  • Advanced editorial and publishing skills
  • Ability to interpret and implement Communications strategy

Job Summary

  • Achieve business growth, value created & cost-effectiveness by process optimization, new initiatives and improved operations/ways of work.
  • Provide high level support in drafting speeches for corporate events
  • Contribute to concept, theme and content for regular corporate publications ensuring high-quality look and feel and engaging, informative content which articulates key business issues.
  • Interface with Marketing, Sales & Distribution, Enterprise Solutions, Customer Relations, Corporate Services to project business initiatives such as brand-building, acquisition and retention, customer education, CSR awareness using multiple external communication channels
  • Work closely with consultants to deploy integrated communication and engagement strategy to positively influence stakeholder perception of MTN and its activities

Job Title:  Credit Performance Analyst
Core purpose of the Job

  • Monitor, review and generate reports on Trade partners and credit customers’ performance in line with the credit management policy in order to grow revenue.

Education

  • First degree in Accounting, Economics or any other related disciplines
  • Membership of a professional accounting association (ACA, ACCA, ACMA)

Experience

  • First degree in Accounting, Economics or any other related disciplines
  • 3 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium organization
  • Experience in lending, loan performance review, audit, risk and/or compliance

Job Summary

  • Develop initiatives to drive revenue growth through the use of credit.
  • Regular follow up on postpaid ’s transactions to ensure compliance with credit terms
  • Prepare reports periodically according to reporting deadlines.
  • Generate credit performance report indicating the ageing of debts and collections.
  • Generate and evaluate Trade Partner and customer credit status, credit utilization and credit sales reports.
  • Receive, prepare and manage correspondence related to assigned credit activities.
  • Conduct credit utilization efficiency on credit customers and trade partners for necessary limit reviews.
  • Review systems to ensure prompt suspension of defaulting customers and blocking of individual consumers as and when due
  • Establish and maintain good relationship with the SBU to facilitate smooth operations
  • Collaborate with SBU in validating data for upload on the credit bureau platform.
  • Engage SBUs on credit portfolio performance
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values

Job Title: Customer Relationship Officer (Billing and Collections)
Core purpose of the Job

  • Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location

Education

  • First degree (BSc or HND) in any relevant discipline

Experience

  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Knowledge of MTNN Postpaid offerings, products and other services
  • Knowledge of MTNN Postpaid Consumer Billing, Activation & Provisioning, Credit Risk, Dunning and Debt Management
  • Experience in the service industry
  • Experience in Complaints Management/Query Resolution
  • People Management

Job Summary

  • Participate in mock and actual bill run quality assurance, ensuring only high quality invoices get to the customer
  • Ensure prompt distribution of bills to customers utilizing non-paper delivery options
  • Ensure complete reporting and documentation of all printed invoices.
  • Monitor and report bill delivery status proactively
  • Identify problematic invoices proactively and promptly notify the billing supervisor of such
  • Conduct daily assessments of consumer accounts, ensuring proper segmentation and accurate upload of customer details
  • Proactively identify possible reconciliation issues and promptly escalate to relevant process owners
  • Ensure accuracy of bill before it is sent.
  • Perform software installation and configuration requests to customer satisfaction.
  • Carry out cross & up-selling of products and services
  • Perform incidence escalation process in compliance with laid down policies and procedures
  • Log compensation calls for inconvenience to customers
Job Title:  Customer Relationship Officer (Self Service & Electronic Channels)
Core purpose of the Job

  • Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location

Education

  • First degree (BSc or HND) in any relevant discipline

Experience

  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience in the service industry
  • Experience in Data Mining and Interpretation using Excel & SQL
  • Experience in Channel Auditing
  • Analytical Thinking
  • Experience in Complaints Management/Query Resolution
  • Experience in Business Process Mapping & Documentation
  • Experience in a call center environment

Job Summary

  • Participate in the implementation of the back office and complains operational plans
  • Adherence to all defined operational guidelines
  • Ensure prompt and complete documentation of transactions on the Self Service Platforms
  • Provide 2nd level support for queries from IVR, Web Self Service, Self-Care application platforms
  • Collaborate with 3rd level support to follow-through resolution of escalated queries
  • Conduct daily, weekly periodic audits on the Self Service Channels
  • Drive the Self- service adoption initiatives aligning to the organizational strategy
  • Participate in post implementation product testing and UAT
  • Assist in prompt resolution and escalations of customer queries to relevant technical stakeholders
  • Assist in implementing effective, proactive, quality processes at the operating level that will positively impact quality and enhance customer satisfaction
  • Scripting and sourcing for resources for IVR recording, ensure the voice files are properly labelled in readiness for uploading
  • Monitor the voice files on the IVR to ensure consistency and ensure proper process mapping and documentation

Job Title: Analyst-Enterprise Risk Management
Core purpose of the Job:

  • To assist in the analysis of all risk exposures (opportunity, hazard, uncertainty etc) that pose an internal or external threat (political, economic, financial, market, international) to the business, its people and its assets.

Education

  • B.Sc/B.Eng. in any numerate discipline.
  • Professional Certification- ACA or ACCA or CIA is required.
  • Possession of a professional Risk Management will be an added advantage.

Experience

  • Minimum of 3 years’ experience in Risk Management in a Telco or audit firm.
  • Experience working in a medium organization
  • Experience with exception reporting, experience with assessment, documentation, implementation and/or design of internal controls

Training

  • BRM training
  • Business continuity
  • Telecom Industry

Job Summary

  • Analyse the financial statements and other MTNN assets carefully timely with the transparency.
  • Update risk items identified on risk management system and gather data on all risk related projects.
  • Update risk management system and monitor regulatory developments and recommend modifications to existing practices.
  • Prepare and collate reports on risk management activities within MTNN.
  • Identify and analyse the areas of potential risk threatening MTNN’s assets, earning capacity, and conduct risk scoring and impact assessment within MTNN.
  • Evaluate risk exposures (opportunity, hazard, uncertainty etc.) that pose an internal or external threat (political, economic, financial, market, international) and make necessary recommendations.
  • Generate reports, presentations to highlight the effects of risks and suggest changes to the management based on the solutions to adopt newer strategies to overcome the risks.
  • Credibility in attending to customers
  • Work with Risk Manager for the reduction of the risks and propose solutions to overcome those risks and their effects.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Title: Auditor – IT Audit
Core purpose of the Job

  • To perform IT audits of Information and Technology assets, infrastructure and processes within MTNN operating environment.

Education

  • B.Sc/B.Eng/HND in Computer Science or Engineering or any similar Qualification
  • Professional Certification – CISA is required.
  • Possession of CISM, CISSP or CIA will be an added advantage.

Experience

  • Minimum of 3 years’ experience in Risk Management in a Telco or audit firm.
  • Experience working in a medium organization
  • Strong Data Analytics skill with SQL, ACL, BIB, SAS etc.

Training

  • Internal Audit
  • Forensics
  • Business Risk Management
  • IT Audit

Job Summary

  • Propose ideas/recommendations to SAM on compliance improvement and quality standards as well as organizational adoption of risk and control self-assessment at operational level
  • Conduct data extraction, analysis, and security reviews utilizing various database, spreadsheet and software tools (CAATs).
  • Evaluate data controls, integrity checks, and audit trails of information technology in operation.
  • Prepare work papers for assigned tasks/audit procedures in accordance with the internal audit manual.
  • Document relevant facts and information to support testing and conclusions so other reviewers can follow the logic and methodology.
  • Perform technical routine and special information technology audits with basic understanding of information technology internal control concepts, in accordance with professional standards and ensure all transaction/administrative documentation is recorded and available for IT Audit Unit or Business use.
  • Conduct review of PPP for coverage, completeness, compliance, and adequacy.
  • Coordinate business unit participation in risk assessment of audit area or project.
  • Maintain all audit administration documentation and information as required on routine and special information technology audits.
  • Suggest or recommend corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures.
  • Work closely with other audit team members to complete each audit exercise and draft audit reports to be reviewed by Manager IT Audit.
  • Value created when engaging with employees.
  • Level of cooperation from external departments.


Job Title: Broadband Systems Planning Engineer
Core purpose of the Job

  • To assist in the design, planning and optimization of MTNN’s Packet Core/ Mobile Broadband platforms, towards achieving a cost effective and optimal network design and timely deployment of quality products and services in line with the business strategic objectives.

Education

  • A First Degree in Electrical/Electronics, Computer Engineering or similar discipline

Experience

  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium organization
  • Experience with GSM, EDGE,WCDMA, HSDPA, HSPA, LTENetworks, Offload Technologies etc
  • Technical experience in planning, design and working with GGSN, SGSN, W@P Gw, PCRF, Evolved Packet CoreMMSC and other DATA platforms
  • Experience in products and services development and a good understanding of Mobile data services & roadmaps
  • Knowledge of signaling systems C7, MAP, SMPP, WAP, XML, HTTP, Diameter, GTP, etc.
  • Experience with Statistics models and trending using Analytic/Modeling tools
  • Basic knowledge of the Online & Offline Charging Networks and Packet Core Network Platforms

Training

  • Packet Core/Mobile Broadband nodes dimensioning
  • GSM System Overview
  • GPRS network Overview
  • UMTS/WCDMA Network Overview
  • LTE/EPC Network Overview
  • Mobile intelligent network (MIN) overview
  • Charging systems overview
  • GSM statistics handling
  • Signaling and communication network
  • Network monitoring application training
  • Project management
  • MS office applications

Job Summary

  • Meet with vendors on new market releases and technology upgrade patch to ensure quick deployment of new and innovative products/services
  • Define the optimal network topology for the Packet Core/ Mobile Broadband platforms (e.g. SGSN, GGSN, MME, SGw, PGw, W@P Gw, Radius Servers, DNS Servers, Data Optimization Nodes etc.) for the deployment of Data/Multimedia solutions and services to give MTNN competitive advantage.
  • Execute prompt provisioning of network capacity for all the Packet Core/ Mobile Broadband network elements, features and protocols.
  • Design and ensure the dimensioning of Packet Core/ Mobile Broadband Network as well as new products and services to support marketing product.
  • Plan, design and seek management’s approval for the implementation of future Data and Multimedia Solutions.
  • Support the planning and designing of network architecture to optimally serve the growth of Packet Core/ Mobile Broadband Network in terms of traffic, subscribers and value added service capacity.
  • Carry out feasibility studies for new products and produce a technical report to assist management make business decisions.
  • Conduct analysis of network model outputs and traffic patterns to evaluate model and proffer solution if necessary within the Packet Core/ Mobile Broadband environment.
  • Design and plan the evolution of Data/Multimedia Solutions, such as Mobile Data, WAP, GPRS, Gy, Gx, Wifi, Wimax and other Third Party applications and services.
  • Produce Functional and Technical Specification documents for new products and services.
  • Ensure customer engagement
  • Participate in cross functional meetings with key stakeholders involved in the development and deployment of new Value Added Services in order to define best solutions for new products and services.

Job Title: Business Relationship Management Coordinator
Core purpose of the Job

  • Maintain customer relationship with all business departments.
  • Understand the changing business needs and determine levels of IT Service required to support the business

Education

  • First degree in Computer Science, Engineering or Applied Sciences or an IT related fields
  • Foundation Certificate – ITIL, IT Service Management
  • Practitioner in ITIL Service Level Management will be an added advantage

Experience

  • Minimum of 3 years post degree work experience.
  • Experience working in a medium organization
  • Experience in IT Service support and Delivery
  • Experience in Service Level Management
  • Customer Management experience
  • Relationship Management skills
  • Project management Experience
  • Experience working with a range of Service providers
  • Knowledge and experience of contract and/or supplier management roles
  • Deep understanding and experience with IS technical systems including applications, servers, networking components, backups, disaster recovery, as appropriate
  • Effective problem-solving and negotiating skills.

Job Summary

  • Maintain IS Service Catalogue, drive IS Service Improvement initiatives, collate and verify Service Level requirements and facilitate the monitoring and reporting of IS Service Levels achievements
  • Disseminate information and liaise with other service Management areas to drive service delivery
  • Gather business requirements and translate to IS deliverables based on MTNN business plan.
  • Negotiate and agree on SLAs with the business unit and OLA with other supporting business units
  • Drive the implementation of vendor contracts to support IS objectives and validate adoption of IS service offerings
  • Facilitate meetings with various IS units to discuss and resolve escalated or identified customers issues
  • Manage and report on vendor performance
  • Manage the escalation of customer issues and customer satisfaction survey
  • Initiate and maintain business engagement processes and customer engagement forums
  • Ensure value is created through effective stakeholder management
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Conditions

  • Normal MTNN working conditions.
  • May be required to work extended hours.
  • Open plan office.

How to Apply
Interested and qualified candidates should Click Here to Apply

Airtel Nigeria Graduate Job Recruitment, June 2017

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

We are recruiting to fill the vacant position below:

Job Title: Channel Manager
Location: Nigeria
Job Purpose

  • To sustain and enhance targeted gross revenue and gross acquisition in respective SME business by effective implementation of planned sales and channel management strategies.

Duties and Responsibilities
Acquisition, management, and retention of SME/SMBs directly and indirectly through channel partners:

  • To identify and recruit suitable channel partners who will drive the effective acquisition of SME customers
  • Ensure adherence of channel partners to all guidelines as this will help ensure their profitability and sustain demand. Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in the zone
  • Grow the usage of Corporate products in the states
  • Create exceptional opportunities to sell non-voice products such as data, blackberry, leased circuit, dedicated internet etc
  • Create opportunities to run presentations of Corporate products to SMB /SME all segments in the Zones, directly and through channel partners
  • Responsible for SME/SMB account development and relationship management process for accounts in the channel guided by the signed service level agreement
  • Maximize sales through effective execution and implementation of placement and distribution strategies
  • Encourage and develop opportunities to have Airtel presence in all RETAIL & SME COMPANIES in the zones

3rd Party Channel Management:

  • Visit a minimum of 3 channel partners per week. Such visit should be targeted at ensuring availability of POS materials, reviewing performance against target, reviewing product knowledge of field sales agents and taking corrective actions as required
  • Facilitate and coordinate the recruitment, training, and development of Field Sales agents
  • Constantly ensure field sales employees are optimally deployed by advising channel partners and dealers on route planning, territory management, etc.

Market & Competitor Analysis:

  • Monitor the activities of competition in our target market and customer segment and develop or recommend counter measures to win competition

Cross Functional Liaison and Support:

  • Co-ordinate with learning & Development and marketing for product, process and behavioral training of field sales employees and channel partners
  • Work with service delivery and support bill delivery and collection in the zone

Target Allocation, Forecasting, Reporting:

  • Accountability for ensuring that agreed target are cascaded across channel partners and field sales agents
  • Responsibility for managing performance variances and reallocating targets as required
  • Timely report, of all activities (Daily, weekly, monthly, quarterly etc.. and as required).
  • Acquisition – Performance Vs. Target and against all product lines
  • Lost Opportunities
  • Prospect and funnel management
  • Initiatives
  • Service queries and challenges

Channel branding and visibility:

  • Ensure appropriate branding is carried by all active outlets within the territory
  • Identify visibility opportunities for Airtel brand within the territory

Others:

  • Presence at relevant events, ensuring expected benefits are realized
  • Reduce debt portfolio and churn in your segment
  • Carry out all other functions as directed by ZBM

Dimensions (Metric Measures)

  • Revenue Growth
  • Postpaid Gross Adds/Activations
  • Activations & Query Resolutions with SLA
  • Churn Management
  • Quality of Gross Adds
  • Channel Activation Score
  • Active Channel Partner

Educational Qualification

  • A University Degree in Business Administration, Marketing or related course
  • 3-5 years preferably in FMCG, Consumables & telecom
  • 3-5 years’ experience in managing sales channel or Key Accounts
  • Sales channel management or Key account management, Presentation, report writing and basic computer skills

Key Decisions:

  • Responding to market dynamics and recommending measures to increase sales from existing & new accounts
  • Constantly tracking and reviewing channel partners activities and pre-empting counter solution for market expansion

Major Challenges:

  • Managing and monitoring channel partners
  • Expanding our acquisition drive, and retaining accounts
  • Creating visibility of Airtel products and services
  • Effective and timely communication of all schemes and product launches to existing customers and channel partners
  • Expanding SME/SMB sales coverage by appointing new channel partners

Other requirements (Behavioural etc.):

  • Achieving Results, & Delighting the Customer
  • Analytical
  • Team Player; Independent, Confident, and Objective
  • Attention to detail/ excellent oral and written communication skills
  • Good presentation skills
  • Ready to achieve beyond set target
  • Committed to common goals and values of the organization

Interested and qualified candidates should:
Click here to apply for this Position


Job Title: Area Sales Manager [North]
Locations: Kebbi & Katsina
Job Description

  • The successful candidate will be to maximize revenue and subscriber acquisition (gross and net additions) opportunities in assigned territory through channel effectiveness (wholesale & retail), adequate recharge availability and implementation of planned sales & distribution and marketing strategies.

Duties and Responsibilities
To achieve recharge sales target within state/area:

  • To ensure adequate availability of all recharge denominations in sub-CP and retail points.
  • To ensure channel partners are making stock available and distributing to their network of sub-CPs and retailers
  • To achieve ERC, RCV and E-pin target in agreed ratios.
  • Constantly identify opportunities for driving activation and recharge sales within territory.

Achieve Share of Gross & Net Additions (SOGA & SONA):

  • Ensure full-fledged achievement of Gross Adds targets by driving market initiatives in assigned area.
  • Effective management of direct activation teams and monitoring of CP bus activation activities.
  • KYC Optimization at Trade level by ensuring adequate and functional deployment of KYC kits
  • Drive KYC inactivity to nil
  • Other initiatives to increase GAD including new site launch
  • Ensure activation of Quality GADs in assigned area.
  • Develop and implement activities that will increase SONA in assigned area.

Decrement:

  • Implementation of customer driven activities (product launches, town storms etc) in assigned area.
  • Drive voice and data business performance by the implementation of revenue generating activities and initiatives in assigned territory.

Channel branding and visibility:

  • Ensure appropriate and effective outlet branding is carried out in line with the “look of success” within the territory.
  • Identify visibility opportunities for Airtel brand within the territory.
  • To ensure ITP increases and gives impetus to iCMS and iRMS
  • Effective management of POS stock in the warehouse to avoid damage, wastage and obsolete materials.
  • Train Market Developers on POS deployment in line with “look of success”.

Distribution Infrastructure:

  • To recruit appropriate number of Retailers- RSOs, SSOs, ERCOs in line with scientific distribution requirements.
  • Migrate all other retailers to become one stop shop SSOs and SSOs.
  • Maintain the ratio of RSO(5): SSO(1) in line with scientific distribution.
  • Maintain KYC infra ratio of 1kit:3 SSOs.
  • To identify and recruit suitable sub channel partners in the territory for effective product re-distribution.

BTS Management:

  • Ensure constant CLS elimination.
  • Develop subscriber acquisition and other marketing initiatives to drive revenue in CLS site locations.
  • New Site Launch Plan and Distribution Preparedness.
  • Effectively drive and manage target driven initiatives and project.

Industry Awareness/Competition Intelligence:

  • To effectively report competitive activities within assigned territory and implement adequate counter initiatives.
  • Track on-going initiatives in Market.
  • To immediately address or escalate any unusual competitor activity and sale support that may be a threat to the performance of the business.

Relevant Skill and Experience

  • Bachelors in Social sciences, marketing, business management, engineering or computer science
  • Master’s in business administration or management will be an advantage
  • Project Management qualification will be an advantage
  • 3+ years of commercial/ business management experience
  • Team leadership experience
  • 1 – 2 years of relevant experience in the Telecommunications space
  • Computer literacy
  • Sales knowledge
  • Product/ Service development
  • Product/ Service Management
  • Interpersonal skills
  • Customer orientation

Interested and qualified candidates should:
Click here to apply for this Position

Job Title: Regional Sales Lead
Location: Nigeria
Job Purpose

  • The responsibility of the role holder is to entrench the Airtel Business Brand within the Enterprise Market with a view to having the dominant market share in the designated region, leading teams in the acquisition, growth and customer management of B2B customers in the region.
  • In addition to having full accountability for regional B2B revenue, brand equity, B2B relationship management, B2B customer service, B2B revenue assurance and debt management.
  • To acquire and retain more post-paid customers and generate revenue for the business.

Duties and Responsibilities
Develop the strategic and operational plan to drive B2B revenue and B2B customer growth in the region:

  • Define parameters for the corporate/SME segmentation and attendant key accounts, direct and indirect sales channel management
  • Develop compelling initiatives to increase B2B CMS and RMS in the region
  • Propose, implement and monitor unique enterprise value propositions and solutions as per individual client needs
  • Lead the development and implementation of robust and cost efficient routes to markets for the B2B segments in the region
  • Manage Sales Performance for all B2B sales teams (direct and indirect)
  • Provide Strategic Support to enhance the delivery of regional targets
  • Supervises teams to ensure proper sales pipeline activity. Ensures active nurturing of deals and movement of opportunities to close
  • Take ownership for ensuring availability of sales resourcing required to meet the regional targets
  • Responsible for applying the appropriate control to ensure quality of service by third party sales partners
  • Encourage and develop opportunities to have Airtel presence in all relevant areas related to the B2B segment, across the region

Performance management, compliance, and process governance:

  • Provide strategic support to enhance the delivery of regional B2B targets
  • Develop procedures for setting and communicating sales, service delivery and customer service targets and monitoring performance
  • Deploy relevant metrics to routinely monitor progress against targets and recommend appropriate remedial actions to ensure targets are met or exceeded
  • Effectively manage B2B sale and B2B customer service teams to ensure drive for greater performance in terms of customer acquisition, customer activation, and service provisioning, and customer service
  • Ensures timely submission of all performance reports on schedule
  • Manage the Account development plan (ADP) for all accounts under the regional portfolio and ensures timely submission of same to HQ on a monthly basis
  • Directly supervises the day to day activities of the Corporate Segment, SME Segment, Customer Service and Corporate Solutions teams
  • Accountability for ensuring that all receivables and Bills are up to date in terms of collections
  • Accountability for timely execution of all B2B contracts especially from the customer end (i.e. Sign off)

B2B Customer Management:

  • Lead the management of all B2B customers in the regions, both directly and indirectly
  • Deliver YOY increase in customer satisfaction scores for the B2B business in the regions
  • Accountability for managing teams to deliver optimum customer experience through:
    • Effective and first-time-right service activation
    • Delivering on SLA through effective service recovery
    • Managing and escalating customer issues to ensure an end to end resolution
    • Enforcement of health check processes and service review meetings
  • Propose and ensure execution of executive level service review meeting for key strategic accounts in the region
  • Take accountability for B2B customer retention and win back

Revenue Assurance, Realization, and Collection:

  • Put in place the appropriate governance framework for ensuring that all services are delivered on time and billed successfully through the submission of all appropriate documentation required for service provisioning and billing (POs, contracts, CRFs, JCC etc)
  • Accountability for managing collection and minimizing debt for the B2B customers in the region
  • Drive for resolution for all billing, reconciliation, and service penalty issues impacting revenue collection and or realizations

Proactive Competitor Intelligence and Market Insight:

  • Monitor and collate all activities of competition in the region and implement or recommend countermeasures to win competition

Cross Functional Engagement and Support:

  • Act as the Single Point of Contact for all operational activities for Airtel Business across stakeholder departments for the region
  • Develop a win-win working relationship between the region and HQ teams, collaborate and communicate effectively, ensuring an inclusive approach to teamwork
  • Work closely with wider networks, IT, Regulatory, Legal, Service, Marketing and commercial teams to elicit support for the Enterprise Business in the region

Build a capable and motivated team to create a high-performance team environment:

  • Provide clarity of purpose to the regional b2B teams. Bring teams in sync with Airtel Business objectives and create cohesive workforce
  • Coach, mentor and guide team members, ensuring high motivation and engagement
  • Put in place training and development plan for members of the team
  • Ensuring effective RHCI activities and identify team training needs and implement& appropriate learning interventions
  • Recruit the right talent in consultation with function head, as per defined recruitment guidelines
  • Establish performance expectations and regularly review individual performance Recommend appropriate rewards and recognition

Educational Qualification

  • Bachelors in any of the Social Sciences or Arts
  • Post graduate Degree in Marketing
  • Masters in Business Administration would be preferred additional qualification dependent on experience
  • Experience in Sales, customer service or marketing within Telecoms
  • 5 Years’ experience working in B2B within the commercial areas of the Telecoms Sector
  • Sound understanding of telecoms value chain
  • Capacity to interact and establish rapport with very senior levels of Management (customers)
  • Candidates must have a total of 10 years selling experience of Telecommunication Products of which 5 must be at a managerial level

Other Requirements (Behavioural etc.):

  • Professional Membership of relevant Bodies will be an added advantage
  • Candidates must be a team player and result-driven

Interested and qualified candidates should:
Click here to apply for this Position

Application Deadline  14th June, 2017.

Global Profilers Vacancies For Project Managers In Lagos

Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa. We are currently looking for a Project Manager for a client of ours, who is a Data Service company.

Job Title: Project Manager
Location: Lagos
Responsibilities:
Summary
The Project Manager will be responsible for the implementation, management, supervision and evaluation of all company’s projects in accordance with international standards and best practice. Reporting to the Operations Director, the Project Manager will participate in strategic planning and budgeting initiatives in addition to problem solving. The Jobholder will work within the guidelines, policies and mission of the company and will be accountable and responsible for specific projects as assigned.
Strategy and Project Planning

  • Lead strategic planning to achieve business goals by prioritizing initiatives and coordinating the evaluation, deployment and management of current and future projects
  • Prioritize the portfolio of projects on a day-to-day basis on behalf of management to ensure the maximum efficiency in allocation of resources and skills.
  • Ensure that the project plan remains aligned with the available technologies and the overall strategic business plan.
  • Work with internal and external stakeholders to assure a smooth in-take of data centre co-location projects while assuring priorities across the various groups are in synch. Resolves conflicts across internal and external teams in a timely manner
  • Controls project deliverables, scope, expectations, and coordinates project progress with sponsors, steering committees, and senior leadership
  • Create, develop and maintain a rolling project plan or road map for all projects.
  • Work with defined vendors for the Design, Construction, Deployment, Testing and Commissioning of the Data Centre build. Identify and prioritize project deliverables, dependencies, and critical path items

Acquisition and Deployment

  • Define requirements for new data centre technology implementations and communicate them to the company management team and other stake holders.
  • Provide leadership on all aspects of the project to ensure successful delivery
  • Maintains a solid understanding of the Data Centre and Construction industry and incorporate best practices as they emerge
  • Define and communicate company procedures, policies and standards for acquiring, deploying and commissioning the Data Centre technologies.
  • Prioritise and control projects portfolio as they relate to the selection, acquisition, development and installation of the company’s data centre technologies.

Operational Management

  • Ensure best practices, techniques, and tools for project planning, execution, project management, ongoing milestones/deliverable tracking, communication, and key performance metrics are maintained.
  • Analyse and improve upon the frameworks and standards used across the organization to maintain competitive edge within the market.
  • Interfaces independently with all functional and business areas affected by Data Centre colocation – work closely with functional resource managers to ensure adequate allocation of resources to projects
  • Develops and delivers project reports, proposals, and requirements documentation to senior leadership and key stakeholders – work with Delivery teams to produce executive reports on the projects and keep leadership apprised of project scope, cost, or schedule changes
  • Defines project success criteria and reviews throughout the project life cycle
  • Effectively communicates highly complex ideas and issues at multiple levels of leadership, including executive management and steering committee.
  • Develop, track, and control the annual project capital budget
  • Set overall project schedule, quality and performance standards
  • Assess, manage and communicate escalated risks within and across multiple project streams.

Project Closure

  • Ensure that all administration and financial activities are completed upon project finalisation
  • Complete a project review and project completion report in conjunction with other key stakeholders.

Finance Management

  • The Project Manager, will have input to the on-going financial elements of the project as well as provide financial tracking and regular reporting on the project.
  • The Project Manager, will maintain a broad view of centralized budgets and assist Operations management in identifying and resolving funding issues across the various co-location initiatives

Qualification and Experience:

  • Education and Qualifications
  • Construction, Telecoms or Technology delivery Project Manager in Nigeria with a global exposure.
  • Minimum 8 years of Project Management related work experience.
  • Proven history of managing multimillion dollar projects/projects
  • Must possess demonstrable and measurable success in a similar role in a challenging environment.
  • PMP or PRINCE2 certification
  • Ability to conform to shifting priorities and proactively drive changes in scope, timelines, and requirements
  • Ability to elicit cooperation from a wide variety of sources: management, business unit contacts, and data centre peers
  • Ability to effectively prioritize and execute in a high-pressure environment
  • Strong project management experience in related industry preferably construction with demonstrated achievements in planning, directing, and implementing multiple and concurrent large projects
  • A degree in engineering, construction, telecommunications or equivalent. Professional experience in the areas of Data Centre Project Management and IT infrastructure as well as Project Management Body of Knowledge.
  • Experience with and understanding of data centre infrastructure and migration practices
  • Previous experience with large scale deployment and migration of technology services
  • Experience working both independently and in a team-oriented environment

Skills

  • Strong commitment to high standards and quality service.
  • High level of integrity and ethical behaviour – sets a good example.
  • Good communication skills – oral, written, IT and presentation.
  • Highly motivated and performance orientated.
  • Committed to development of team talent. Hands-on, performance oriented, practical and pragmatic, with a proven ability to “get the job done”.
  • Proven A1+ physical health is a must. Strong work ethic, endurance and ability to work long hours under challenging operating conditions.
  • Proven “staying record”.

How to Apply
Interested and qualified candidates should:
Click here to apply

Merit Telecoms Nigeria Limited Job Vacancy For A Company Driver

Merit Telecoms (NIG) Limited / Merit Telecoms Nigeria Limited is an independent and recognized leader in providing wireless voice and data turnkey services to the telecommunication industry.

We are recruiting to fill the position below:

Job Title: Company Driver
Location: Lagos
Job Description

  • We are in need of a company driver with a minimum of two years experience.


How to Apply

Interested and qualified candidates should send their applications to: hr@merittel.com


Application Deadline  28th April, 2017.

Latest Job Vacancies At MTN Nigeria, March, 2017

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Manager, IT Audit
Location: Lagos
Job Descriptions    

  • Manage, co-ordinate and report on IT, GSM, and related technology audit.
  • Support the Shareholder return strategy by developing and implementing Business Risk Management Processes that are aligned to achieving all elements on the business score card. (i.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Meet with management on matters that bothers on risk management, internal controls and corporate governance processes.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Plan IT audit procedures, oversee a team of auditors and ensure their investigation is in compliance with MTNN and government standards.
  • Perform complex analysis using CAATs tools (e.g. ACL) and Excel and ensure audit reports are timely, accurate, objective and constructive.
  • Incorporate knowledge gained from consulting engagements into audit assignments and overall audit plan.
  • Sustain audit methodology processes to ensure compliance with the required standards of the Institute of Internal Auditors and International Best Practice; and recommend changes as required.
  • Provide input to the overall audit methodology and promote efficient practices by recommending improvements in processing capability, user interface and security designs.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
  • Identify significant risk(s) associated with strategic objectives of the company and provide input into annual audit plan accordingly.
  • Develop and record a plan for each engagement reflecting the scope and objectives of the audit assignment linked to the significant risk exposure within that particular environment.
  • Ensure efficient and effective execution of annual audit plan, track and monitor expenditures and update/adjust budget as necessary.
  • Lead and direct the monitoring of MTNNs computer network for possible mismanagement, fraud and inefficiency.
  • Conduct on-going audits as per annual audit plan and as need arises and provide suggestion on audit assignments conducted e.g. technical reviews of IS and Network.

Job Condition:    

  • Normal MTNN working conditions.
  • May be required to work extended hours.

Experience & Training
Education:

  • First degree in related discipline Preferably in (Electrical/ Electronics, Computer Engineering, Telecommunications, or Computer Science with strong predilection for engineering; or in any technology oriented discipline)
  • Fluent in English
  • Master advantageous in (Telecommunications or any Communications related field) or CISA, CISSP, CISM
  • For added advantage – CIA,

Experience:
Minimum 6 years’ experience which includes:

  • Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Hands on experience in Internal Audit (with focus on IT Audit) in a Systems/ IT/ Telecomm environment

Training:

  • Internal audit
  • Fraud management
  • Business risk management
  • General management
  • IT Audit (ISACA, ISO).

Minimum Qualifications   

  • BA, BEd, BEng, BTech or HND

Job Title: General Manager, Supply Chain Management Finance
Location:
Lagos
Job Type: Permanent
Job Description

  • To provide leadership in ensuring a well-established and effective service procurement and Supply Chain management function including sourcing, demand planning and fulfillment, Supplier Performance Management as well as SCM Analysis and Reporting.
  • Drive increase in Shareholder return by ensuring that Finance Processes are aligned to achieve all elements on the business score card. (E.g. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
  • Champion/Sponsor review of Business Processes (headcount, process optimisation, business optimisation etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
  • Champion Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
  • Assess resource requirements for the department and develop budget for the SCM function and regularly monitor resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
  • Position the supply chain function as an effective, strategic risk advisory and management service.
  • Improve MTNN’s Net Promoters Score.
  • Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
  • Provide Tax Advisory and Planning Services ensuring that MTN Nigeria meets all statutory and Legal Tax requirements
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
  • Drive outcomes of the Finance Internal Satisfaction Survey to improve satisfaction of MTNNers on procurement processes.
  • Initiate the Practice of Strategic Cost Management and Supply Chain Efficiency.
  • Present a monthly dynamic industry, competitor and economic context to Executive Management to drive business performance.
  • Raise the level of Awareness and Implementation of Supply Chain Management Practices – proactiveness and alignment to business strategy.
  • Provide technical leadership /advice in the formulation and development of SCM, policies/guidelines and ensure compliance of operations with MTN policies and procedures.
  • Lead the formulation and execution of MTNN SCM’s vision and support efforts geared towards improving the logistics and service delivery systems that ensures that the Company maintains its leadership position in the Telecoms industry.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Provide operational leadership to lead team to deliver on business targets and improve overall departmental performance.
  • Coach and mentor the SCM team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
  • Identify, evaluate and track the development needs and performance of staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
  • Deliver business value through partnership with MTNN’s Ecosystem Partners
  • Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
  • Build partnerships and maintain strong relationships with senior management across all functions.
  • Improve on the outcome of the Vendor Satisfaction Assessment
  • Perform the leadership role in periodically reviewing, and where necessary, reengineering logistics processes as may be required to ensure alignment with the business operating model and to achieve more productive, efficient and valuable logistics activities.
  • Centralize procurement administration and decentralize supply to minimize cost for the company as well as effectively utilise tender processes to generate a preferred suppliers list for all areas of the business.
  • Track business trends and potential changes to the Group’s and/or Company’s business operating model(s) and determine the implications for Procurement and Support activities.
  • Lead and collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
  • Develop, maintain and monitor MTNN localization and empowerment strategy, procurement policies and procedures as well as ongoing cost reduction strategies.
  • Ensure the SCM department effectively tracks, manages and reports on its operational performance, using approved metrics, and ensures the rigorous adherence to set targets, goals and timelines as defined in approved plans.

Job Condition

  • Normal MTNN working conditions
  • Long working hours might be required
  • Experience & Training

Requirements
Education:

  • Fluent in English and language of country preferable
  • First degree in Business or Supply Chain or related area of study
  • Master’s Degree in Business Management or Supply Chain or related area of study
  • Professional Qualification from a recognized Accounting Body (ICAN, ACA, CIMA) etc.

Experience: 

Minimum of 12 years work experience including:

  • Senior management track record of 3 years or more; with at least 3 years in relevant sector/ industry as per relevant role
  • 3 years’ experience in relevant industry/sector
  • Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
  • Worked across diverse cultures and geographies
  • Experience in using analytical techniques to interpret data

Training:

  • Commercial acumen/insights
  • Telecoms (both Fixed and Wireless)
  • International finance (Analytical techniques)
  • Group policy and practice

Minimum Qualification:

  • BA, BSc, BEd or HND.

Job Title: Senior Manager – Sales, Northern Region
Location:
Abuja
Job Description

  • To implement the sales strategy within the regional environment to ensure that regional targets across the full range of products is achieved.
  • To manage and lead the regional sales managers towards sales, distribution and availability of MTN products and drive MTNN’s growth aspirations
  • Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
  • Participate in the review of Business Processes (headcount, process optimization etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
  • Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
  • Serve MTNN’s customers and provide solutions to improve the customer experience.
  • Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
  • Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
  • Drive an increase in MTNN’s Net Promoter Score
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
  • Partner with MTNN’s Ecosystem Partners to deliver business value.
  • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Provide leadership to the sales and distribution team in the region.
  • Ensure the achievement of the revenue, airtime sales, data device, data and VAS revenue and gross connection targets in the assigned region.
  • Ensure territory coverage in terms of sales circle and set target of stock availability and management of recommended retail price (RRP) and monitor sales performance trend.
  • Liaise with regional Stock/Inventory team to review sales and distribution performance (including stock availability) and submit
  • Monthly, quarterly and yearly stock forecast for the region, across channels.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the sales channel team in the region to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Co-ordinate the regional engine room – a platform for cross-functional integration and collaboration in the region.
  • Drive execution of MTNN’s retail agenda in the region – visibility and merchandising by retail formats, retail expansion across the traditional and non-traditional channels, retail loyalty program and relationship building.
  • Execute the wholesale channel strategy in the region – relationship building with channel partners, execution of the loyalty programs, partner profitability and credit management.
  • Ensure a consistent customer experience across all retail formats in the territory.
  • Responsible for the regional opex and P&L.
  • Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
  • Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
  • Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development including ‘go-to-market’ plans for the full bouquet of MTN products.
  • Ensure the achievement of revenue, sales and acquisition target for both voice and data in the region, in line with network capacity and oversee regional dealership with MTN Trade partners and other sales channels to meet the overall regional sales target.

Job Condition

  • Normal MTNN working conditions
  • May be required to work extended hours

Experience & Training
Education:

  • Fluent in English and language of country preferable
  • A first degree in Economics, Business Administration, Commerce or any Social Science degree
  • Possession of a post graduate degree maybe an added advantage

Experience:

  • At least 10 years work experience comprising:
    • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
    • Worked across diverse cultures and geographies advantageous
    • Sales experience in an FMCG environment, Services industry/Logistics environment
    • Telecoms experience would be an added advantage

Training:

  • Retail/ Distribution planning
  • Continuous education on GSM marketing and Distribution (non-technical)
  • Leadership skills
  • Train-the-trainer

Minimum qualification:

  • BA, BEd, BSc or HND

How to Apply
Interested and qualified candidates should:
Click here to apply 

Application Deadline: 24th March, 2017.

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