MTN Nigeria Massive Graduate Recruitment, June 2017

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

MTN Nigeria Massive Graduate Recruitment, June 2017
We are recruiting to fill the vacant job positions below:

Job Title:  Officer, Customer Support
Core purpose of the Job

  • Ensure top quality customer support in all areas of key account management

Education

  • First Degree or equivalent in Social or Management Science Course
  • Membership of Professional Customer Service/Relations associations will be an added advantage

Experience

  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Account Management
  • Customer Service/Relationship
  • Experience in a customer service environment in the telecommunications industry.
  • Reporting and advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
  • Debt Management and Revenue Collection experience
  • Fault resolution and issue escalation

Job Summary

  • Ensure minimal customer churn on managed accounts
  • Constant analysis of Managed customer database for Revenue and Debt management
  • Ensure maximum collection of ALL invoices as at when due
  • Work with product, UAT and support teams to validate new products, new systems and upgrades
  • Generate relevant reports as required by the business
  • Ensure Quality Assurance and prompt invoice delivery
  • Analysis of customer requests for prompt resolution
  • Ensure end-to-end account management for Enterprise customers
  • Liaise with support teams (within and outside the unit) in order to resolve any customer identified issue
  • Perform Service fulfilments for Enterprise customers
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Title: Customer Relationship Officer (TQM)
Core purpose of the Job

  • Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location

Education

  • First degree (BSc or HND) in any relevant discipline

Experience

  • Minimum of 3 years’ post degree experience
  • Customer Service experience
  • Experience in the Telecoms/Service industry
  • Microsoft Office suite
  • Research/Insights skill
  • Experience in a call center environment
  • Forensic Auditing skills
  • Effective communication skills

Job Summary

  • Facilitate the development of team and individual quality and performance standards.
  • Assist in monitoring and benchmarking performance across and within teams.
  • Participate actively in the administration of customer satisfaction surveys and employee satisfaction survey.
  • Calibrate calls within the Online Assistance Centre to ensure compliance to quality management metrics.
  • Conduct Call evaluation within the Online Assistance Centre adhering to agreed standards.
  • Conduct quality gap analysis.
  • Conduct mystery shopping for the customer touch points.
  • Deliver quality assurance (QCG) training for customer care representatives.
  • Identify and communicate audit gaps to all stakeholders, follow-up to ensure audit recommendations are implemented.
  • Analyse customers’ information needs, business problems and business opportunities to determine efficient and effective systems/programming solutions.
  • Collaborate with business users to define processes that meet business needs
  • Work with business unit and IS team to define and design user systems architecture.
  • Ensure the availability of all required systems
  • Develop and define IT requirements to support process and system changes
  • Plan and manage the development and maintenance of required user systems
  • Prepare and execute testing plans to ensure high quality results.
  • Create detailed functional design documents for conversions, interfaces, and reports
  • Work with user departments to define roles and access rights to be created for all users in line with business requirements
  • Ensure proper documentation of all user systems and provide user guides for new and/or modified systems
  • Engage with vendor service support groups to bring resolution to system performance or other processing issues
  • Provide customer service in terms of problem tracking, troubleshooting and systems fault resolution

Job Title: SM Lifestyle Products
Core purpose of the Job

  • To position MTN Nigeria at the forefront of technological innovation within the telecom’s sector, through the development and support of MTN-branded, and 3rd Party content, portals and services that will attract and retain customers, grow ARPU and create new revenue streams
  • To manage the lifestyle product and service lifecycle which includes enhancements of existing products and services
  • To assist to analyse market data and customer insight to identify profitable opportunities, make decisions, develop the roadmap and collaborate with strategic partners to deliver world class lifestyle solutions that capture market share, drive optimal customer engagement and increase revenue.

Education

  • A first degree or post-graduate diploma in Marketing, Accounting, Business Administration or a related discipline.
  • A first degree or post graduate diploma in Engineering and/or Design
  • Training and certification in project management

Experience

  • At least 10 years’ experience which includes:
  • 5 years in product Development and management experience in a Telecommunications- related environment.
  • Minimum of 3 years’ experience in advance Project Management.
  • Minimum of 3 years’ experience in co-coordinating a number of external agencies and suppliers
  • Minimum of 3 years’ experience in dealing with senior stakeholders within an established organization.

Job Summary

  • Work with management and other key contributors and stakeholders to manage the translation of the Digital Product Development strategy into a Lifestyle innovation strategy, roadmap and product portfolio mix, and communicate these effectively with the team;
  • Manage and enforce all subscription business rules on HSDP, Play, charging and other VAS platforms. From access channels to product fulfilment.
  • Manage the Lifestyle product lifecycle from concept to developing detailed product specification to completing a smooth launch and monitoring and optimising future iterations to drive optimal customer engagement and revenue from Lifestyle platforms (
  • Increase Lifestyle performance and grow the portfolio and its contribution to the overall revenue of MTN Digital, ensuring that MTN maintains its position as a world class leader in Lifestyle products and services;
  • Collaborate with Solutions Delivery team to create strategies and plans by which technology will be developed or adapted to meet market needs and leverage opportunities;
  • Ensure products meet and exceed the highest processing standards including cost, revenue, security, technical precision and scalability.
  • Monitor and analyse new Lifestyle related technology trends and innovations, make recommendations to management on their potential applications to the business and use data analytics to inform product development decisions;
  • Ensure trends and patterns pertaining to customer requests and needs are identified and used to continually improve all aspects of product and service delivery.
  • Drive best practice, continuous improvement and innovation of products, services, processes and procedures within the Lifestyle portfolio and across MTN Digital to ensure competitiveness.
  • Drive research on various platforms and document competitive social, monetization and game features and ensure that optimal content is sourced for various target markets;
  • Oversee and ensure the establishment of systems and practices in order to comply with best practices, legislation or other regulations and guidelines around Lifestyle content;
  • Lead the establishment and maintenance of Lifestyle quality/process standards that will enhance the customer experience and cost efficiency.
  • Manage the Lifestyle hierarchy, usability, and users’ requirements and needs.
  • Maintain a strong understanding of the marketplace and current and evolving opportunities for mobile operators and other industries with regard to content.
  • Supply and co-ordinate resources for development of products to address existing market segment needs
  • Drives successful launch of content, and participates in key sales situations and events for these services.
  • Develop new business models and solutions for new and existing Lifestyle products
  • Introduce, customize and enhance new products and services
  • Proffer solutions that can withstand exposure to a fluctuating market in the long term
  • Develop flexible means of response to changing needs
  • Develop products & service using multiple technologies to actualize company mission

Job Title: Senior Manager, Business Analysis & Planning
Core purpose of the Job

  • To drive policies and procedures that monitor and support the organization’s planning and business case development process by providing analysis and advice to Management in the areas of marketing campaigns, analytics, churn management, revenue enhancement, pricing and tariff administration/controls.

Education

  • First degree in Accounting, Finance, Statistics or Economics
  • A Master’s degree, preferably an MBA

Experience

  • 10 years working experience which includes:
  • 5 years managerial experience in commercial planning and pricing function preferably in telecom industry.
  • Extensive knowledge in leading and delivering on market sizing, forecasting and strategic business planning model.
  • Worked across diverse cultures and geographies advantageous
  • 3 years business planning experience in the telecoms environment or FMCG
  • Proven track record of developing and implementing pricing models, structures and business cases.

Job Summary

  • Developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimisationetc), to drive efficiency gains.
  • Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
  • Serve MTNN’s customers and provide solutions to improve the customer experience.
  • Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
  • Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
  • Drive an increase in MTNN’s Net Promoter Score
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
  • Partner with MTNN’s Ecosystem Partners to deliver business value.
  • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
  • Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service
  • Provide advice in the formulation and development of Business Intelligence framework, policies and guidelines and ensure compliance of operations with MTN policies and procedures.
  • Contribute to the development Business Intelligence strategies and initiatives to meet targets in alignment with the division /MTN corporate strategy and in response to events or changes impacting departmental activities.
  • Assess resource requirements for the department, propose budget and actively monitor the approved budget, ensuring it is used in accordance with MTN expenditure regulations.
  • Research and understand best practice in tariff planning and strategy and review MTNN tariff/pricing strategy on all commercial /retail tariffs and interconnected tariff regimes and ensure quality in accordance with best practice /MTN standards.
  • Review the budget process and ensure that quality drivers/assumptions for business plans and the business rules are correctly applied to the process and the forecasting scenarios; and improve continually the forecasting strategy and methodology for MTNN.
  • Carry out quality assurance on business plans and pricing analysis in alignment with MTN business planning methodology and pricing strategy.
  • Coordinate/Liaise with departments within Marketing and MTNN on feasibility of any new or modified product or promotion and or activity that requires a financial assessment, to fully understand the impact on MTNN’s business plan.
  • Manage the monitoring of product / promotion / activity to ensure that it adheres to MTNN’s business plan.
  • Assure integrity of financial modeling projects and review the feasibility assumptions used versus actual behavior in market after launch of product, promotion or activity.
  • Review business processes within the department for effectiveness and efficiency in services, identify areas for improvement and execute action plans to eliminate process dysfunction.
  • Interact with regulatory authorities to ensure all aspects of the telecoms industry in Nigeria are properly understood and build relationships with other telecommunications networks to ensure that MTNN is on the forefront on its tariff strategy
  • Identify, evaluate and track the development needs and performance of staff within department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
  • Coach and mentor the Business Intelligence team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development

Job Title: Senior Manager, Segment Planning & Reporting Intelligence
Core purpose of the Job

  • To maintain the organization’s competitive position and profitability by formulating research and development programs; planning and directing all aspects of the organization’s research and development policies, objectives, and initiatives.

Education

  • First degree in Social science or any relevant discipline / Masters advantageous
  • Post graduate degree in a related field or an MBA is an advantage
  • Professional Qualification from a recognized Customer Relations Body

Experience

  • Minimum 10 years’ experience including:
  • Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
  • 4 years’ experience in Business Strategy Formulation and Planning
  • 5 years’ experience in Customer Journey Mapping and Blueprint Development
  • 3 years’ experience in Business Intelligence, Reporting and Analytics
  • Worked across diverse cultures and geographies advantageous

Job Summary

  • Developing and implementing Processes that are aligned to achieving all elements on the financial component of the business score card.
  • Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains.
  • Participate in Contract negotiations to reduce cost and drive Optimization efforts.
  • Serve customers and provide solutions to improve the customer experience.
  • Partner effectively with critical high value customers to enhance Corporate Brand
  • Improve MTNN’s Net Promoters Score
  • Develop strategies and champion customer centric culture across the organization and develop/reform relationships with internal and external customers to transform the revenue.
  • Strategic Partnerships with leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom line results and company image/reputation.
  • Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide integrated telecommunication services.
  • Partner with MTNN’s Ecosystem Partners to deliver business value.
  • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
  • Review internal and external activities in relation to the telecommunications industry and direct the development of business goals, policies, objectives and targets as part of the company’s planning and budgeting process.
  • Manage the development of viable plans for the operations of the department to support the company’s strategic initiatives detailing clear implementation roadmap and milestones.
  • Evaluate internal and external sources of intelligence on a continuous basis and carry out telecommunications industry related research / analysis to establish policies in conjunction with Senior Management.
  • Review and approve proposed forecasts and trends for traffic volumes and flow to the Call Center to ensure achievement of key KPIs.
  • Identify viable telecommunications business opportunities and trends and develop strong supporting business cases for Senior Management approvals.
  • Ensure compliance of customer registrations in line with the industry regulatory requirements.
  • Carry out periodic business process optimization and workflow reviews with the aim of achieving effectiveness of processes and improving operational efficiency.
  • Develop metrics required to measure business processes and performance, build tools and job aids for monitoring performance and identify performance variances to facilitate focus and intervention in critical areas for constant improvement.
  • Review telecommunications market research and assess their relevance to the business and activities of the organization, as well as identify implications for MTNN and possible responses.
  • Carry out value adding research in business areas relating to the telecommunications industry.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the business planning team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Recruit and Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Title:  Senior Manager, Digital Services
Core purpose of the Job

  • To establish Information Systems Capacity Planning function as an ongoing discipline.
  • To determine the right amount of resources required to meet service demands now and in the future culminating in the production of cost-effective capacity plans and procuring of resources/equipment.

Education

  • First degree in any discipline preferably Computer Science or related course
  • MCP, MCSE, CCNA, ITIL
  • Masters Degree in a relevant discipline will be an added advantage.
  • Experience
  • Minimum of 10 years’ work experience which includes:
  • Vendor Management/Managed Services Operations Experience.
  • Minimum of 3 years’ experience managing operations of digital services
  • Stakeholder management experience

Job Summary

  • Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains year-on-year.
  • Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
  • Serve MTNN’s customers and provide solutions to improve the customer experience.
  • Drive an increase in MTNN’s Net Promoter Score
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Partner with MTNN’s Ecosystem Partners to deliver business value.
  • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Define and develop a robust capacity management and governance framework to enable the company manage current and future capacity requirements on all IT infrastructures.
  • Model IS services to simulate infrastructure performance and understand future needs.
  • Evaluate and project the impact of actual or proposed changes in hardware and software structures, estimating growth for the demand of application services and infrastructure and regularly presenting current and project system capacities to management.
  • Produce Capacity Plans and document current utilization and forecast requirements, as well as support costs for new application releases.
  • Formulate business requirements, technology solutions and directions for capacity and availability planning culminating in accurate technology purchases.
  • Determine the capacity requirements from the business for new or enhanced IS services, building an annual infrastructure growth plan in alignment with Business plan.
  • Monitor IT systems and services to check that work processed and performance experienced are as specified in the SLAs.
  • Identify the work and levels of service that can be supported by available and/or planned capacity.
  • Investigate current performance areas of IS Systems and identify bottlenecks and develop ideas for performance improvements.
  • Track ongoing availability measurement and forecasting of all IS systems.
  • Monitor trends, risk and impact analysis and establish measures and reporting to reflect business, user and IS requirements.
  • Recommend Technology upgrades, reviewing status and Requirements with application owners and Technology groups and define the approach needed to meet requirements


Job Title: Senior Manager IN & VAS
Core purpose of the Job

  • Oversee and strategically direct the Design, planning and optimization of IN/VAS, Support and Maintenance of IN & VAS networks as well as development of innovative products/services.
  • Education
  • First degree in Computer Science, Electrical/Electronics, Communications Engineering or related course.

Experience

  • Minimum 10 years’ experience which includes:
  • Minimum of 5 years’ hands on experience in operational support at the management level of VAS and IN systems in a Tier 1 Telecoms operator.
  • Minimum of 5 years’ experience in Vendor Management/managed services operations including contract, SLA management and governance.
  • Extensive experience in managing multiple, diverse and complex stakeholder interfaces.
  • End to End understanding of Ericsson intelligent network architecture and protocols and VAS Services.

Job Summary

  • Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains
  • Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
  • Review business plans for MTN Nigeria and manpower imperatives for the organization and determine the organisation’s manning requirements/ manning levels and ensure efficient allocation of manpower for organization effectiveness.
  • Serve MTNN’s internal customers and provide solutions to improve the customer experience.
  • Drive an increase in MTNN’s Net Promoter Score
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Partner with MTNN’s Ecosystem Partners to deliver business value.
  • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.

Job Title: Senior Manager, Risk Management
Core purpose of the Job

  • To assist Senior and Executive Management with the implementation of proper best practice Risk Management framework, policies and processes; promote competence, awareness and integration, and facilitate an efficient reporting protocol on risk exposures and prevention strategies to key stakeholders.
  • Education
  • B.Sc/B.Eng in Any numerate discipline
  • Risk Management qualification would be an added advantage
  • Professional Certification – ACA or ACCA or CIA is required.

Experience

  • Minimum of 10 years’ experience in Risk Management in a Telco, Consulting or an audit firm
  • Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
  • Experience working in a Large organization
  • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
  • Worked across diverse cultures and geographies advantageous
  • At least 3 years financial experience in Business Risk or Auditing

Training

  • Risk management tools
  • Computer and systems training
  • Project Management
  • Principles and practices of ERM

Job Summary

  • Support the Shareholder return strategy by developing and implementing Processes that are aligned to achieving elements on the business score card.
  • Participate in the review of business processes (headcount, process optimisation etc), to drive efficiency gains.
  • Participate in Contract negotiations to reduce cost and drive MTNN Asset Optimization efforts.
  • Provide input into forecasting, planning, and development of the budget for the unit and actively monitor business risk management operations, ensuring expenditure is in line with the agreed budgets.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Serve MTNN’s customers and provide solutions to improve the customer experience.
  • Drive an increase in MTNN’s Net Promoter Score
  • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
  • Provide timely and quality reports to stakeholders including escalation of risk issues in line with appetite and escalation process.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Partner with MTNN’s Ecosystem Partners to deliver business value
  • Review internal and external business environment and provide input into the development of plans for the roll-out of Risk Management in conjunction with the Business Units across MTNN, in alignment with the Group Risk Management Framework.
  • Analyse long term implications of actions on the viability of the business from a broad perspective and assess the impact of risk management decisions and recommendations on other areas in relation to the organisation
  • Develop, implement and fine-tune methods, processes and systems to enhance divisional performance and ensure MTNN’s operations are driven by best practices to achieve continuous improvement and foster innovation.
  • Provide input into the development of risk management policies and procedures and develop operational plans and targets in alignment with MTNN business strategy.
  • Implement and maintain Business Risk Management policies and procedures and ensure periodic review of their effectiveness and impact.
  • Analyse local conditions utilizing appropriate models and competitor activities and assess potential business risks.
  • Facilitate enterprise-wide risk assessments, mitigation and ownership in all Business Units across MTNN including annual Principal Risk assessment workshop with Excom, in line with the Group ERM framework.
  • Ensure that ERA (risks management system/ tool) is implemented and fully utilized to automate the risk management process within MTN Nigeria.
  • Perform in-depth evaluations on key risks within the organization and assist the business in developing prevention strategies and business continuity plans.
  • Provide input into the development of procedures and processes for crisis prevention and management.
  • Facilitate the implementation of defined project risk management framework and provide ongoing risk identification, assessment, monitoring and reporting to the stakeholders.
  • Support the Insurance unit in its implementation of Insurance risk management per Group framework.
  • Provide Enterprise Risk Management reports to stakeholders and contribute to reports to Audit and Risk Committee on a quarterly basis.
  • Regularly monitor and review resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner.
  • Provide training to management and staff on risk matters and train the use of ERA software,
  • Facilitate the application of the risk maturity model across selected risk specialist areas

Job Title: RF Planning Engineer
Core purpose of the Job

  • To design and plan MTNN radio networks (2G, UMTS, LTE and future technologies) on various layers (including in-building solutions IBS/DAS, FEMTO/small cells etc.) for cost effective deployment of radio network coverage and capacity, towards the achievement of MTNN’s network rollout objectives and marketing/business plan.

Education

  • First degree in Electrical/Electronics or Telecommunications Engineering or related discipline

Experience

  • Minimum of 3 years’ experience in an area of specialisation
  • Experience working in a medium organization
  • Experience with a GSM or Wireless Telecomm operator
  • Experience working in a multi-vendor network
  • Experience with Ericsson, Huawei and ZTE equipment will be desirable

Training

  • Training on the BSS aspect of a GSM network
  • Radio planning and optimization of GSM and UMTS network
  • Training on vendor equipment and software
  • New technologies training

Job Summary

  • Coverage – Ensuring that coverage is provided in all areas where MTN subscribers live, work and play and to maintain parity with the competitor where necessary.
  • Produce Cost Effective radio designs – ensuring the network will be designed and built in the most cost effective way possible, e.g. rooftops/existing towers/water towers are easier and cheaper to build than greenfields
  • Network Planning functions within the region which will be measured by:
  • Capacity – Ensuring that at any time the network will be able to accommodate the subscriber level anticipated 3 months ahead
  • Technology integration – Ensuring that multiservice sites (2G, 3G, etc) are properly designed and integrated with minimal complexity and good Inter Radio Access Technology performance.
  • Time – Ensuring that network planning and site acceptance will be carried out in a manner to allow sufficient time for acquisition, construction and implementation of BTS and transmission links
  • Maintain at all times a detailed knowledge of the behavior and status of all sites in the region of responsibility. This includes:
  • Nominal plan
  • Planned sites
  • Site acquisition status
  • Build configuration and status
  • Traffic levels
  • Voice traffic indices: GoS (Congestions stats), Dropped call rate, Control Channel failure, HO failure rate, half-rate
  • Data traffic volumes and relevant indices
  • Monitor and report all competitor activities
  • The clutter data and propagation models (Planning Tool: Asset) will be checked at regular intervals to ensure that they offer a true reflection of the propagation environment·
  • Maintain the integrity of the contents of planning tools (esp. ASSET, and other records) and minimize discrepancies from live network
  • Execute the nominal radio coverage and capacity rollout design for the region
  • Carry out the detailed RF design to conform with the nominal rollout plan
  • Monitor and analyze network performance and configuration to ensure KPIs are in conformance with targets for the region
  • Continuously analyze traffic, utilization and subscriber growth in order to foresee needs for capacity expansion.
  • Review, prepare and load cell data for integration of sites onto the network.
  • Evaluate, verify and supervise the planning of MTNN radio networks by managed service
  • Ensure value is created from Customer engagement & Operations:
  • Maintain accurate and thorough Knowledge of the network, especially in assigned region/areas to aid decision making by stakeholders
Job Title: Regional Security Coordinator (Abuja & Asaba)
Core purpose of the Job

  • To deliver excellence in the coordination of security services in area of responsibility, ensuring that MTNN staff, Assets and Business are protected, thereby enabling greater growth, profitability and enhanced customer satisfaction
  • Effectively and efficiently coordinate Security efforts in area of responsibility by ensuring that security personnel in the Region are given proper orientation and training, assigned jobs/roles per their competencies and motivated to put in their best performance towards achieving MTN Nigeria corporate objectives.

Education

  • First degree in any related discipline
  • Security Certifications (Formal training in Security Supervision/Coordination)

Experience

  • Minimum of 3 years’ experience as Security supervisor in corporate security environment
  • Minimum of 1 year experience in multinational security operations.
  • Minimum of 3 years in Military, Police and other para military services.

Job Summary

  • Implement security policies and Standard Operating Procedures (SOPs) developed by the National Office in the region.
  • Ensure that all incidents are investigated and reported to the Regional Security Manager in line with approved procedures.
  • Prepare analytical and statistical reports on operations and activities.
  • Conduct security survey of critical facilities to determine level of security threat and exposure.
  • Prioritize, assign, supervise, review the work and monitor performance of staff responsible for patrol services.
  • Conduct security briefings and security awareness to security staff and MTNN staff respectively.
  • Risk & Threat Assessment – implement risk management strategy that maximizes personnel safety from violence and the threat of violence in area of responsibility
  • Personnel Security – ensure safety of MTNN personnel on personal security such as street crime, assault, robbery, kidnap in area of responsibility
  • Protecting MTNN Assets – ensure safety of Employees, Business operations, Premises, Information, Network infrastructures in area of responsibility
  • Security Liaison/ Intelligence – maintain a harmonious relationship and contacts with various cadre of various security agencies (Police, Military, SSS, etc) in area of responsibility. Also, exploit the relationship to gain relevant intelligence information that will ensure better protection for MTNN personnel and operations.
  • Investigations – carry out specific investigations on wrongdoing by staff and criminal activities targeted at MTNN
  • Respond to inquiries, investigate and resolve security related problems.
  • Security Liaison/ Intelligence – maintain a harmonious relationship and contacts with various cadre of various security agencies (Police, Military, SSS, etc) in area of responsibility. Also, exploit the relationship to gain relevant intelligence information that will ensure better protection for MTNN personnel and operations.
  • Participate in the selection of patrol staff, staff training, coaching and mentoring and work with employees to implement discipline procedures and execute tasks according to approved guidelines and procedures
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
  • Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

Job Title:  Project Manager
Core purpose of the Job

  • To plan, manage the CAPEX execution and reporting manage and allocate resources for the execution of IS projects in line with the needs of all business units in the organization and MTN N business plan.

Education

  • First degree in Electrical/Electronics, Computer Science / Engineering or related discipline
  • Procession of a professional project management certification (PRINCE2/PMP) will be an advantage

Experience

  • Minimum 6 years’ experience which includes:
  • 3 years’ experience in supervising/managing others
  • Experience working in a medium to large organization
  • 3-5 years’ Project scope Planning and Management.
  • 3-5years experience in Project Portfolio.
  • 3-5 years in Project demand management.
  • 3 years’ experience in managing transformational projects.
  • Experience working in a medium to large organization.
  • Formal project management experience in a telecommunications business environment or in a customer care & billing systems (CC&BS) or an Enterprise Resource Planning (ERP) systems environment
  • Proven experience in Managing large scale digital projects and solutions across complex, trans-national , cross-Functional program and channels
  • Experience of facilitating project coordination and managing expectations across internal, 3rd party and/or client teams according to project requirements and workstreams from kick off to deployment
  • Risk management prior to and during the project execution, managing risks within project timelines, budgets and quality

Job Summary

  • Developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimization, etc.), to drive efficiency gains.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom line results and company image/reputation.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Track and document changes project scope, identify potential crises, and devise contingency plans and update, prepare, forecast and distribute project status reports to stakeholders
  • Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Carry out feasibility studies in new business initiatives and develop project charter, identifying project scope, expectations, objectives, risks, approach and deliverables with senior management and stakeholders, to support business goals.
  • Develop detailed work plans and identify project deliverables and ensure all projects are well defined in terms of detailed project deliverables, milestones and time frames.
  • Assist in evaluating, tracking and managing the development and performance of team members, to ensure productivity and achievement of business results.
  • Close out project ensuring all resources are accounted for and released appropriately.


Job Title: Business Analyst Pricing & Analytics
Core purpose of the Job

  • To support a product from inception to implementation by providing management with financial information e.g. financial feasibility, ongoing performance, revenue splits, rates to be applied as well as determining the business rules relating to the product

Education

  • Bachelor Degree in Marketing, Accounting, Statistics, Economics or related fields

Experience

  • Minimum of 3 years’ experience with pricing, accounting or financial analysis.
  • Experience working in a medium organization
  • Financial modelling/ forecasting experience
  • Experience with BI tools, SQL reporting and analysis
  • Financial Management or Product Evaluation experience

Job Summary

  • Perform financial assessments, profitability and pricing analysis pertaining to data centric products and offerings.
  • Complete financial models that depict financial viability of product, rates to be applied and revenue shares.
  • Evaluate the impact of various management proposals, provide supporting data and information for decision support and maintain formal processes through to proposal (Business Cases Development).
  • Evaluate the impact of MTNN Value Propositions and P&S to ensure that insights on performance and review of such (VP and P&S) are provided for decision making.
  • Incorporate business rules within a financial model to enable the effective evaluation of the product.
  • Recommend alternative business case and/or financial scenarios to achieve the most favorable financial return and risk profile for MTNN.
  • Research and provide on-going reporting and performance monitoring on useful competitive intelligence from multiple data sources
  • Prepare pricing and proposition documents for management approval as per agreed process design.
  • Supervise Tariff Administrator to ensure rates have been setup on the rating systems as approved on the rate control documents.
  • Monitor and ensure adherence to MTNN tariff strategy and ensure all documented and implemented rates are as approved by the Business.
  • Benchmark competition and international operators tariff regimes in order to advice and recommend appropriate actions to the Business.
  • Prepare pricing and proposition documents for management approval as per agreed process design.
  • Team up closely with Product and Services, Business and Consumer Divisions (Marketing Department) to provide continuous 2-way communication regarding the financial aspects of the product under assessment.
  • Participate in the entire project lifecycle from new product evaluation and product implementation to ongoing product evaluation
  • Act as a key partner to the creation of appropriate business case financial metrics and the continual assessment of the appropriate application of these metrics to financial analysis
  • Ensure customers engagement when Proffering financial advice, guidance and analytical support to the department to ensure negotiated contracts adhere to the future profitability expectations of MTNN and minimize risk to the business
  • Work cross-functionally with other departments / teams to provide front-end and ongoing decision support for key business and financial decision
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Title: Manager, Internal Audit
Core purpose of the Job

  • Manage review of assigned processes (e.g. fixed assets), ensure proper identification of risk areas/control gaps and proffer solutions to mitigate the risks.

Education

  • B.Sc/HND in Accounting or any related discipline
  • Professional Certification – ACA or ACCA or CIA is required.
  • Experience
  • Minimum of 6 years’ experience in Risk Management in a Telco or an audit firm
  • Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
  • Experience working in a medium organization
  • Strong Data Analytics skill with SQL, ACL, BIB, SAS etc.
  • Training
  • Process documentation and review
  • Business risk management
  • General management

Job Summary

  • Support the Shareholder return strategy by developing and implementing Business Risk Management Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Review strategic initiatives of MTNN and identify Critical Success Factors (CSFs) and cause and effect linkages among strategic objectives and related metrics.
  • Plan audits by understanding organization objectives, structure, policies, processes, internal controls, and external regulations; identifying risk areas; prepare audit scope and objectives.
  • Develop and manage work programs for audit projects /assignments (i.e. define timelines and monitor adherence) as well as perform quality control and assurance.
  • Perform an assessment of risks and internal controls and identifying areas of non – compliance as well as identifying weaknesses, inefficiencies and operational issues.
  • Track and monitor key business processes, identifying servicing/operational constraints and gaps, analyzing and providing feedback/recommendation to attaining service excellence and cost effectiveness.
  • Perform financial, operational, system and process audits of the MTNN’s business units and operations and identify process dysfunction, causes and possible solutions, as well as establish the approach to delivering related improvement initiative.

Job Title: Manager Customer Support (Strategic & Global Accounts)
Core purpose of the Job

  • Implement strategies for the support and management of MTN Business strategic customers through effective and efficient customer engagement and enhanced key account management strategies (prompt fault management & feedback, churn management, continuous service reviews, SLAs adherence, account receivables and generally provide best in class customer experience)

Education

  • First Degree or equivalent in Social or Management Sciences, Humanities etc
  • Professional Certifications and/or MBA will serve as added advantage

Experience

  • Minimum 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others.
  • Experience working in a medium to large organization
  • Experience in managing multinational accounts
  • Customer Relationship Management
  • C-level engagement experience
  • People/Stakeholder management
  • Data Interpretation and Reporting
  • Advanced proficiency in the use of Microsoft Excel spreadsheets and Microsoft Word
  • Membership of Professional Customer Service/Relations associations

Job Summary

  • Developing and implementing Enterprise Solutions Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains year-on-year.
  • Support the SM, EBU Customer Support ( Relationship Management) in ensuring at least 90% collections on monthly, quarterly and yearly invoices due for payment
  • Maintain 5% debt to revenue ratio for all customers within assigned segment.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity
  • Drive an increase in MTNN’s Net Promoter Score.
  • Drive customer trust via customer connect ( weekly on-site visitation)
  • Periodic review of customer service plans to track and manage EBU Run rates
  • Manage performance, engagement and motivation of ALL customer support staff in assigned enterprise customer segment
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Provide leadership, guidance, support and direction for Customer Support Partners
  • Engage major stakeholders in various units/divisions to ensure resolution of ALL customer support related issues
  • Implement ALL customer support SLAs, service plans and PPPs for strategic customer segment
  • Take overall responsibility for account receivables from customers in segment
  • Achieve a minimum of 80% scores in annual Customer Satisfaction Index survey for enterprise customers
  • Implement the Strategic Enterprise Customer Support framework while measuring and monitoring overall team performance with regards to customer satisfaction on all customer touch-points
  • Manage/implement churn and retention strategies by proactively managing all churn indicators, identifying and mitigating against such.
  • Drive 90% field presence via setting and tracking daily/weekly calls
  • Facilitate the provision, execution and management of customer support OPEX and other budgetary provisions
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Title: Manager, Regional Sales
Core purpose of the Job

  • To develop and drive the Regional Enterprise Business to include SME, Corporates and Public Sectors sales strategy in the regions to ensure return on investments, profitability and customer satisfaction

Education

  • First degree in Business Administration or any related discipline
  • MBA will be an added advantage

Experience

  • Minimum 6 years’ experience which includes:
  • 5 years professional selling experience to strategic/corporate/SME/Govt. in relevant industry (Oil & Gas, Telecoms, FCMG) and vast regional knowledge.
  • Excellent business acumen and negotiation skill
  • Account Management – Identify and develop robust pipeline of prospects
  • Leadership skills
  • Experience in the enterprise market and sales management in the telecommunications industry
  • Experience in developing key accounts as well as sourcing new business opportunities
  • Knowledge of functions & operations of the Telecommunications industry.

Job Summary

  • Developing and implementing Enterprise Solutions Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
  • Take appropriate managerial action to ensure targets are met or exceeded when routinely monitored (sales, trend, and profitability analysis, profit margins, return on investment (ROI), market share and value).
  • Develop compelling business cases (motivations) for investment in regional and SME sales, clearly identifying return on investment and risk/s.
  • Set monthly and quarterly targets for regional sales.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Implement standard sales strategies that are tailored to the needs of the region or sales campaign.
  • Review market and internal conditions and develop sales strategy that grows MTN Business revenue streams.
  • Integrate quality management procedures to all business processes within the regional sales function and their effective deployment on a day-to-day basis.
  • Ensure cost-effective management and sales campaigns for all Enterprise Business accounts in the regions.
  • Use appropriate performance metrics and Customer Relationship Management (CRM) to routinely monitor progress against targets, taking appropriate managerial action to ensure all sales targets and KPI’s are met or exceeded.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Title: Master Brand Manager (VAS/MFS/Promotions)
Core purpose of the Job

  • To develop VAS, Mobile Financial services and Enterprise solutions campaigns that build strong brand equity as well as guide customers into the immersion of a bold new digital world so they can make progress in life.
  • To develop a communication message that will position MTN as network of choice in the minds of individual customers and business entities thereby achieving mental leadership in the adoption of products, services and solutions.
  • Leverage brand assets to drive customers’ acquisition, retention and incremental usage across all customers and Business segments.

Education

  • First degree in any related discipline

Experience

  • Minimum 6 years’ experience which includes:
  • 5 years’ experience in brand management or Communication in a marketing department/advertising agency in supervisory role
  • Experience working in a medium to large organization
  • Experience in brand strategy, positioning, Communication strategy/ messaging with broad knowledge of Advertising & Media.
  • Experience of developing marketing plans, advertising materials and product life cycle monitoring
  • Experience in stakeholder management/ engagement.
  • Project/ Budgeting Management.

Job Summary

  • Developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
  • Contribute to the understanding of the financial strength of key projects involving changes in subscriber numbers, cost of product/service delivery, Marketing spend, average revenue per user (ARPU), return on investment etc and proposing next steps
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
  • Work with relevant units to develop products/services based on strong profiling of particular groups of customers. Develop initiatives to increase customers’ satisfaction via the customer management process.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
  • Provide Brand support to other functions like HR/Network group/IS and CR.
  • Manage the strategic frame work for the development of Brand theme communication plans and campaign and monitor associated budget, ensuring compliance with expenditure plan.
  • Develop and execute brand equity building strategies for Master Brand.
  • Develop rollout plans and route to market strategy for all Master brand initiatives.
  • Develop, execute and manage brand equity and affinity growing projects
  • Develop and monitor key market indices as they affect brand preference, equity and market share.
  • Conceptualize consumer acquisition and usage increment promotions in conjunction with segment managers to leverage brand properties.
  • Manage the production of advertising creative materials e.g. outdoor, TV and Radio and supervise and manage all relevant advertising agencies.
  • Leverage MTNF initiatives to enhance brand equity (Develop cause marketing advertising campaign with corporate services).
  • Monitor competitor activities – (Other Telecoms Providers).
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Job Title: HR Advisor – Business Partnering
Core purpose of the Job

  • To ensure HR strategy is implemented in line with regional/divisional business plans and that HR policy, procedures and processes are understood and consistently implemented.

Education

  • First degree in Social Science or any numerate discipline
  • Any HR professional qualification will be an additional advantage

Experience

  • Minimum of 3 years’ experience in an HR Specialist or Generalist role
  • Experience working in a medium organization
  • Experience in change/project management is required
  • Industrial Relations
  • Employee Relations
  • HR Administration
  • Recruitment
  • Employee engagement
  • Experience in Telecommunication industry would be an advantage

Job Summary

  • Facilitate the compliance with employee Performance Management cycle.
  • Provide implementation support for Attraction and Recruitment activities
  • Facilitate confirmation process for new staff on probation.
  • Facilitate Career Management implementation within the assigned Division.
  • Assist to drive Group Culture Audit and other Surveys participation within assigned Divisions.
  • Assist to implement Departmental/Divisional Recognition programmes as well as driving participation in the Group Recognition programme – Yello Star.
  • Coordinate assigned Exit Activities for exiting staff.
  • Liaise with Line Managers of assigned Division and OD to develop and implement organizational structure and design as and when required e.g. Job Profiles etc.
  • Liaise with Industrial Relations Advisor to coordinate Regional Employee Council Meeting – identify pertinent employee and work place issues and report outcomes.
  • Coordinate Staff Engagement Meetings for assigned Divisions e.g. Village Meetings.

Job Title: HR Advisor – Vendor Management
Core purpose of the Job

  • To coordinate and manage the Human Resources Division’s third party service providers and their related activities.

Education

  • First degree in Social Science or any numerate discipline
  • Certification in Accounting or Finance related discipline would be an advantage

Experience

  • Minimum of 3 years’ experience in an area of specialisation
  • Experience working in a medium organization
  • HR Administration
  • Experience in Vendor Relationship Management
  • Experience in Payroll Management
  • Experience in Project Management
  • Experience in service industry would be an advantage

Job Summary

  • Support development of strategic alliances with third party agencies, labour brokers, head-hunters and recruitment agencies.
  • Assist with audit and budget of contract staff headcount.
  • Monitor vendor performance against set criteria.
  • Set and determine vendor registration requirements
  • Monitor relevant statistics in relation to terms of contract staff/ third party agencies performance.
  • Support recruitment/selection in line with MTNN defined practices/requirements. E.g. demographics/spread.
  • Conduct periodic audit to determine outstanding vacancies and carry out vendor audits and report service level deviations.
  • Identify trends pertaining to contract staffing arrangements and proactively identifying areas for improvements or adjustments
  • Ensure a seamless third party employee on-boarding.
  • Maintain/manage up to date database of MTNN 3rd party contractors.
  • Liaise constantly with vendors on matters relating to third party employees, e.g. quality of work, disciplinary, welfare etc and ensure accurate reconciliation of vendor invoices.
  • Manage and monitor third party stall contracts.
  • Provide support and advise third party vendors on people issues e.g. staff retention, training, career management, etc.
  • Ensure that the third party employees seconded to MTNN comply with policies, processes and procedures and assist in the effective implementation of these policies and procedures.

Job Title: HR Manager, Business Partnering
Core purpose of the Job

  • To ensure that HR strategy is implemented in line with regional/divisional business plans and that HR policy, procedures and processes are understood and consistently implemented.
  • To provide dedicated human resources client service, advice and guidance to Line Managers and individual staff members

Education

  • A first degree preferably in Social, Human and or Behavioural Sciences
  • A professional qualification of CIPMN, CIPD, SHRM is desirable

Experience

  • Minimum 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an HR Position; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Experience in providing HR services and HR Administration
  • HR Consulting
  • Recruitment
  • Employee engagement
  • Experience in Business Partnering
  • Industrial Relations and Employee Relations

Job Summary

  • Developing and implementing HR Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes to drive efficiency gains.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Engage Line Executives and other key stakeholders in determining business needs and proactively contribute to the development of strategic HR solutions in collaboration with the Centre of Excellence (COE).
  • Provide effective business partnering services to the line, ensuring clear and efficient business processes are operated and communicated to the line, as well as ensuring periodical review of defined service level targets.
  • Review employee performance issues in conjunction with line management, investigate related issues and challenges, socialize mitigating options with HR Management and offer pragmatic solution to line management.
  • Provide guidance to line managers on HR policies, ensuring the right interpretation of the policies are applied in managing human resources in the division and champion the implementation of new HR policies.
  • Facilitate the resolution of grievance, conflict and complex relational issues within assigned Division in line with HR policies and guidelines.
  • Work cross functionally with the industrial relations team to advise and support Line managers and supervisors as required on grievance and disciplinary matters within the division.
  • Collaborate with the Talent Team and Business to identify, engage and retain talents within the organization and provide input into career development plans for employees.
  • Manage departmental level Talent sourcing and acculturation processes in conjunction with the Attraction & Recruitment team to ensure adequate, available talent pipeline and timely resourcing.
  • Manage headcount of assigned division to ensure optimal staffing and provide input on business unit restructuring.
  • Facilitate senior management road shows for assigned Division to ensure proper employee engagement and work closely with management and staff to improve work relationships, build morale, increase productivity and retention.
  • Review and analyse information and data with respect to human resources activities within the division and collate activity reports for submission to HR senior management.
  • Liaise with Divisional Executives to analyse trends using HR metrics to develop interventions to enhance, recognise and reward employee performance.
  • Identify training requirements of team members, develop programs to address knowledge gaps and to enrich knowledge repository within the department.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Manage exit process in line with HR policies, processes and procedures.

Job Title: Integration Support Manager
Core purpose of the Job

  • End to end impact analysis of new solutions accessing the impact to multiple systems, infrastructure and business processes.
  • Support the delivery of new solutions through reviews, analysis, integration recommendations, technology advances and software evaluation.
  • Define and implement of process enhancements across IS applications and impacted business units.
  • Analysis, design, development, maintenance, and modification of existing/new solutions

Education

  • First degree Computer Science or related field
  • RDBMS Certification such as Oracle Certified Professional.
  • Unix/Windows training/certification.
  • Project Management training/certification
  • Javal/Perl Scripting Training/Certification
  • ITIL Foundation certification – desired

Experience

  • Minimum 6 years’ experience which includes:
  • Minimum of 3 years system integration experience.
  • Business Process Improvement & Planning, organizing & Business Performance measurement
  • Experience in Analytics and Application development
  • Vendor Management(Contract, SLA management and governance)

Job Summary

  • Support the Shareholder return strategy by developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Provide technical support and assistance to multiple Application teams, troubleshooting, analyzing causes, tuning performance and conducting user acceptance tests.
  • Interface between IS Infrastructure Team and IS Applications Support Teams to ensure optimal capacity planning. Prepare documentation to support new or enhanced functionalities to IS Applications.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Provide quality support in the analysis, design, development, maintenance, and modification of existing/new solutions.
  • Assist in developing application and management frameworks, processes and procedures in line with the MTN standards and in alignment with MTNN’s corporate goals and objectives for ICT.
  • Analyse and design applications based on business, technical and system requirements and oversee the implementation of the solutions, ensuring the minimization of manual touch points in the application.
  • Develop the project scope, problem statement and goal statement, assist with project-planning and co-ordinate input and maintain plans throughout project life cycle.
  • Monitor and maintain the performance of applications within the business, ensuring constraints and new requirements are documented and updates are created accordingly.
  • Participate in the selection of suitable technologies and determine appropriate technologies that are effective and efficient and in line with approved rules and procedures.
  • Manage and provide direction for the application team in support of business operations and ensure that operational delivery of system outputs are met in line with OLAs and SLAs.
  • Review applications and ensure availability of operational recovery strategies and mechanism.
  • Support the delivery of new solutions through reviews, analysis, integration recommendations, and technology advice and software evaluation.
  • Understand the architecture of existing Business Support Applications across IS, including interfaces among the applications.

Job Title: Manager, IT Audit
Core purpose of the Job

  • Manage, co-ordinate and report on IT, GSM, and related technology audit.

Education

  • B.Sc/B.Eng/HND in Computer Science or Engineering or any similar Qualification
  • Professional Certification – CISA is required.
  • Possession of CISM, CISSP or CIA will be an added advantage.

Experience

  • Minimum of 6 years’ experience in Risk Management in a Telco or an audit firm
  • Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
  • Experience working in a medium organization
  • Strong Data Analytics skill with SQL, ACL, BIB, SAS etc.

Training

  • Internal audit
  • Fraud management
  • Business risk management
  • Internal controls
  • General management
  • IT Audit (ISACA, ISO)

Job Summary

  • Support the Shareholder return strategy by developing and implementing Business Risk Management Processes that are aligned to achieving all elements on the business score card
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Meet with management on matters that bothers on risk management, internal controls and corporate governance processes.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Plan IT audit procedures, oversee a team of auditors and ensure their investigation is in compliance with MTNN and government standards.
  • Identify significant risk(s) associated with strategic objectives of the company and provide input into annual audit plan accordingly.
  • Develop and record a plan for each engagement reflecting the scope and objectives of the audit assignment linked to the significant risk exposure within that particular environment.
  • Ensure efficient and effective execution of annual audit plan, track and monitor expenditures and update/adjust budget as necessary.
  • Lead and direct the monitoring of MTNNs computer network for possible mismanagement, fraud and inefficiency.
  • Conduct on-going audits as per annual audit plan and as need arises and provide suggestion on audit assignments conducted e.g. technical reviews of IS and Network.
  • Perform complex analysis using CAATs tools (e.g. ACL) and Excel and ensure audit reports are timely, accurate, objective and constructive.
  • Incorporate knowledge gained from consulting engagements into audit assignments and overall audit plan.
  • Sustain audit methodology processes to ensure compliance with the required standards of the Institute of Internal Auditors and International Best Practice; and recommend changes as required.
  • Provide input to the overall audit methodology and promote efficient practices by recommending improvements in processing capability, user interface and security designs.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
Job Title: Employee Services Supervisor
Core purpose of the Job

  • Ensure efficient and effective HR service in order to achieve optimum level of employee satisfaction, support the coordination of employee assistance and employee suggestion/feedback programs.

Education

  • First degree in any relevant discipline

Experience

  • Minimum of 3 years’ experience in an area of specialization with experience with supervising others
  • Experience working in a medium organization
  • Experience in Expatriate Management and Staff Welfare
  • Knowledge in the generation of data and reports on service level delivery with accuracy and reliability of data and ability to track and monitor HR Service Centre services provided
  • Knowledge in Policy drafting, implementation and interpretation
  • Experience in a multinational organization is an added advantage

Job Summary

  • Coordinate allocation and distribution of end of year benefits.
  • Equip HR Service Desk Administrators with knowledge of HR policies, statutory provisions and federal regulations in relation to employment and labour laws.
  • Monitor operations of HR Service Desks and ensure compliance with all service level agreements and targets set.
  • Review and assign queries requiring escalation, monitor and ensure adequate closure of cases.
  • Track and monitor the HR Service Centre services provided to managers, regularly reviewing the quality of services, identifying areas of improvement and recommend ways of improving the services.
  • Determine focus areas in service delivery, analysing areas requiring regular clarification/advice and develop proactive approaches to managing related queries.
  • Generate data and reports on service level delivery, ensuring accuracy and reliability of data provided.
  • Implement and coordinate changes/improvement to HR service delivery and carry out ad hoc projects as recommended by the Employee Services Manager.
  • Coordinate leave administration and employee overtime benefit administration and ensure proper documentation of related information.
  • Analyse personnel policies, procedures and programs, assess their impact on staff and make recommendations seeking to provide positive impact on staff and management

Job Title: Pre sales Engineer
Core purpose of the Job

  • Provide technical and system solution support to Enterprise Sales

Education

  • First degree in Engineering/Physical Sciences
  • Possess CCNP, MSCP or VCP certification
  • Experience 
  • Minimum of 3 years’ experience in Network design & operation in Telecoms/internet service provider
  • At least 1 year experience in customer facing role
  • Experience working in a medium organization
  • Experience in technical sales preferably in the telecoms environment.
  • Business processes and Strategic planning implementation

Job Summary

  • Assist the sales teams with new business growth by defining corporate client’s technical needs.
  • Assist the sales team in defining corporate clients technical needs with Network Group
  • Assist Sector Manager in technical presentation to clients
  • Identify and tailor technical solutions to suit client needs
  • Analyze, develop and implement solutions for optimum data usage
  • Monitor and control products implemented
  • Define clients’ technical requirements
  • Project manage the technical solution delivery to clients
  • Disseminate technical information to entire sales force
  • Provide technical and system solution support to the business solution’s sales team
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions.
  • Effective self-supervision to ensure quality service delivery in reduced turnaround time


Job Title:  Accountant, Financial Operations
Core purpose of the Job

  • To account for all company-wide Financial Operations activities (Fixed Assets, Revenue Management, Expenditure Operations, Business Support and General Ledger), support various divisions on financial issues and maintain commercial relationships with external stakeholders

Education

  • A first degree/ HND in any discipline, but a finance and management related degree is desirable.
  • A professional accounting qualification (ACA, ACCA, CPA, CIMA).

Experience

  • Minimum of 3 years’ experience in a finance function.
  • Experience working in a medium organization
  • Experience in core accounting function
  • Knowledge of Microsoft Office tools
  • Experience in using an ERP system is desirable
  • Experience in Finance functions in the telecommunications industry would be an added advantage

Job Summary

  • Review relevant general ledger accounts (Income statement and Balance Sheet), the Age analysis of Balance Sheet accounts, relevant general ledger/sub- ledger accounts, reconciliation of weekly and monthly performance reports, relevant schedules and reports for accuracy and completeness in line with set accounting standards.
  • Review and approve journal vouchers and other financial transactions for posting in ERP systems.
  • Supervise the implementation of finance policies, processes and procedures and ensure strict adherence to established internal controls, MTN PPP’s, IFRS, IAS and GAAP.
  • Work with Financial Operations Manager to prepare departmental budgets and provide support in daily unit administrative activities in line with the strategic objectives.
  • Provide input into relevant management and board papers, review supporting documents/back up schedules to meet audit and regulatory requirements as well as analyse/interpret data to facilitate decision making.
  • Ensure efficient optimisation of databases/systems and prompt resolution of all reconciling items.
  • Monitor and report on key performance indicators in order to meet all month end reporting deadlines.
  • Oversee daily operations of the department as well as safeguard company assets and maintain customer/vendor relationships.
  • Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and identify opportunities for team members.
  • Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.


Job Title:  Financial Operations Analyst
Core purpose of the Job

  • To record all company-wide Financial Operations functions – Fixed Assets, Revenue, Expenditure and General Ledger and support various divisions on financial issues.

Education

  • B.Sc./HND in any discipline but finance related degree
  • Part qualification in any recognized professional accounting examination (ACA, ACCA CPA, CIMA etc.)

Experience

  • Minimum of 3 years’ post NYSC experience in a finance function.
  • Experience in using an ERP system.
  • Financial modelling/ forecasting experience.
  • Experience with BI tools, SQL reporting and analysis.
  • Knowledge in Microsoft Office tools.

Job Summary

  • Provide operational support for the division including maintaining the budget, Profit and Loss accounts, special programs and contract analysis.
  • Analyse the general Ledger transactions (Capex, Opex and Revenue) and all transactions posted into IFS to ensure proper classification and correction, as well as ageing of all Balance Sheet accounts.
  • Prepare trend analysis of Capex, Opex and revenue transactions, all General Ledger/Sub- ledger Accounts reconciliation, as well as weekly and monthly performance reports.
  • Conduct in-depth analysis to identify specific trends, explain past performance and recommend opportunities for improvement, within the division
  • Provide supporting documents, records and schedules to meet audit and regulatory requirements; and all schedules /reports (including age analysis, assets movement, etc.).
  • Implement finance policies as well as guarantee compliance with established internal controls, MTN Processes, Policies and Procedure, IFRS, IAS and GAAP in processing all transactions.
  • Process and post all account payables and receivables; and all month end deliverables within the monthly reporting timelines.
  • Raise and post journal vouchers and other financial transactions in the ERP system, resolve all reconciling items promptly and maintain set departmental filing system.
  • Relate with relevant customers and suppliers.
  • Relate with other divisions and departments on revenue, expenditure and fixed assets related issues.
  • Interaction with marketing division on billing and information systems functions
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.


Job Title: Charging System Manager
Core purpose of the Job

  • To manage the installation, commissioning and maintenance of all value added platforms, prepaid services and Data Network

Education

  • First degree in Electrical/Electronics, Computer Engineering or related discipline
  • SUN certification is desirable

Experience

  • Minimum 6 years’ experience which includes:
  • Minimum of 5 years’ experience in Ericsson’s intelligent network and charging system operations
  • Minimum of 2 years’ experience in Vendor Management/managed services operations and contract management for both onshore and offshore scenarios
  • Experience in Business Performance and Management.

Job Summary

  • Developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes to drive efficiency gains.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Liaise with suppliers on service level agreements and all its related issues
  • Contribute to the development of Systems Support Management methodology / framework to guide related activities within the IS Division, defining standards, processes, procedures, metrics and operations requirements.
  • Put in place mechanism and system to ensure prompt, frequent and appropriate update of VAS support system and coordinate and lead team in delivering reliable support services.
  • Monitor and control all system installations and commissioning, provisioning, operation and administration.
  • Develop and maintain an efficient system logs and back up procedure and analyse trends of issues and problems, as well as identify root causes for the dysfunction.
  • Monitor the performance and availability of the VAS & Prepaid systems and network elements and initiate corrective actions to failures in these systems.
  • Verify system problems and provide support to higher-level maintenance personnel.
  • Perform on site remedial support by investigating and identifying reasons for abnormal network conditions.
  • Prepare documentation and reports, collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Title: Corporate Communications Officer (external)
Core purpose of the Job

  • Drive deployment of effective engagement and communication strategy targeted at external stakeholders, towards articulating the MTN point of view and eliciting understanding and empathy for the MTN position.
  • Provide significant input towards high quality content, design and access to flagship corporate publications and communications materials both print and online.
  • Key responsibility for result-driven management of content & design consultants.

Education

  • First degree in relevant discipline

Experience

  • Minimum of 3 years’ experience in an area of specialisation; with experience with working with others
  • Experience working in a small to medium organization
  • Experience in corporate communications and good knowledge of evolving intranet technologies and contemporary communication tools.
  • Advanced writing, oral communication, editorial and publishing skills
  • Advanced research and analytical skills, data presentation and interpretation skills
  • Advanced editorial and publishing skills
  • Ability to interpret and implement Communications strategy

Job Summary

  • Achieve business growth, value created & cost-effectiveness by process optimization, new initiatives and improved operations/ways of work.
  • Provide high level support in drafting speeches for corporate events
  • Contribute to concept, theme and content for regular corporate publications ensuring high-quality look and feel and engaging, informative content which articulates key business issues.
  • Interface with Marketing, Sales & Distribution, Enterprise Solutions, Customer Relations, Corporate Services to project business initiatives such as brand-building, acquisition and retention, customer education, CSR awareness using multiple external communication channels
  • Work closely with consultants to deploy integrated communication and engagement strategy to positively influence stakeholder perception of MTN and its activities

Job Title:  Credit Performance Analyst
Core purpose of the Job

  • Monitor, review and generate reports on Trade partners and credit customers’ performance in line with the credit management policy in order to grow revenue.

Education

  • First degree in Accounting, Economics or any other related disciplines
  • Membership of a professional accounting association (ACA, ACCA, ACMA)

Experience

  • First degree in Accounting, Economics or any other related disciplines
  • 3 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium organization
  • Experience in lending, loan performance review, audit, risk and/or compliance

Job Summary

  • Develop initiatives to drive revenue growth through the use of credit.
  • Regular follow up on postpaid ’s transactions to ensure compliance with credit terms
  • Prepare reports periodically according to reporting deadlines.
  • Generate credit performance report indicating the ageing of debts and collections.
  • Generate and evaluate Trade Partner and customer credit status, credit utilization and credit sales reports.
  • Receive, prepare and manage correspondence related to assigned credit activities.
  • Conduct credit utilization efficiency on credit customers and trade partners for necessary limit reviews.
  • Review systems to ensure prompt suspension of defaulting customers and blocking of individual consumers as and when due
  • Establish and maintain good relationship with the SBU to facilitate smooth operations
  • Collaborate with SBU in validating data for upload on the credit bureau platform.
  • Engage SBUs on credit portfolio performance
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values

Job Title: Customer Relationship Officer (Billing and Collections)
Core purpose of the Job

  • Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location

Education

  • First degree (BSc or HND) in any relevant discipline

Experience

  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Knowledge of MTNN Postpaid offerings, products and other services
  • Knowledge of MTNN Postpaid Consumer Billing, Activation & Provisioning, Credit Risk, Dunning and Debt Management
  • Experience in the service industry
  • Experience in Complaints Management/Query Resolution
  • People Management

Job Summary

  • Participate in mock and actual bill run quality assurance, ensuring only high quality invoices get to the customer
  • Ensure prompt distribution of bills to customers utilizing non-paper delivery options
  • Ensure complete reporting and documentation of all printed invoices.
  • Monitor and report bill delivery status proactively
  • Identify problematic invoices proactively and promptly notify the billing supervisor of such
  • Conduct daily assessments of consumer accounts, ensuring proper segmentation and accurate upload of customer details
  • Proactively identify possible reconciliation issues and promptly escalate to relevant process owners
  • Ensure accuracy of bill before it is sent.
  • Perform software installation and configuration requests to customer satisfaction.
  • Carry out cross & up-selling of products and services
  • Perform incidence escalation process in compliance with laid down policies and procedures
  • Log compensation calls for inconvenience to customers
Job Title:  Customer Relationship Officer (Self Service & Electronic Channels)
Core purpose of the Job

  • Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location

Education

  • First degree (BSc or HND) in any relevant discipline

Experience

  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience in the service industry
  • Experience in Data Mining and Interpretation using Excel & SQL
  • Experience in Channel Auditing
  • Analytical Thinking
  • Experience in Complaints Management/Query Resolution
  • Experience in Business Process Mapping & Documentation
  • Experience in a call center environment

Job Summary

  • Participate in the implementation of the back office and complains operational plans
  • Adherence to all defined operational guidelines
  • Ensure prompt and complete documentation of transactions on the Self Service Platforms
  • Provide 2nd level support for queries from IVR, Web Self Service, Self-Care application platforms
  • Collaborate with 3rd level support to follow-through resolution of escalated queries
  • Conduct daily, weekly periodic audits on the Self Service Channels
  • Drive the Self- service adoption initiatives aligning to the organizational strategy
  • Participate in post implementation product testing and UAT
  • Assist in prompt resolution and escalations of customer queries to relevant technical stakeholders
  • Assist in implementing effective, proactive, quality processes at the operating level that will positively impact quality and enhance customer satisfaction
  • Scripting and sourcing for resources for IVR recording, ensure the voice files are properly labelled in readiness for uploading
  • Monitor the voice files on the IVR to ensure consistency and ensure proper process mapping and documentation

Job Title: Analyst-Enterprise Risk Management
Core purpose of the Job:

  • To assist in the analysis of all risk exposures (opportunity, hazard, uncertainty etc) that pose an internal or external threat (political, economic, financial, market, international) to the business, its people and its assets.

Education

  • B.Sc/B.Eng. in any numerate discipline.
  • Professional Certification- ACA or ACCA or CIA is required.
  • Possession of a professional Risk Management will be an added advantage.

Experience

  • Minimum of 3 years’ experience in Risk Management in a Telco or audit firm.
  • Experience working in a medium organization
  • Experience with exception reporting, experience with assessment, documentation, implementation and/or design of internal controls

Training

  • BRM training
  • Business continuity
  • Telecom Industry

Job Summary

  • Analyse the financial statements and other MTNN assets carefully timely with the transparency.
  • Update risk items identified on risk management system and gather data on all risk related projects.
  • Update risk management system and monitor regulatory developments and recommend modifications to existing practices.
  • Prepare and collate reports on risk management activities within MTNN.
  • Identify and analyse the areas of potential risk threatening MTNN’s assets, earning capacity, and conduct risk scoring and impact assessment within MTNN.
  • Evaluate risk exposures (opportunity, hazard, uncertainty etc.) that pose an internal or external threat (political, economic, financial, market, international) and make necessary recommendations.
  • Generate reports, presentations to highlight the effects of risks and suggest changes to the management based on the solutions to adopt newer strategies to overcome the risks.
  • Credibility in attending to customers
  • Work with Risk Manager for the reduction of the risks and propose solutions to overcome those risks and their effects.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Title: Auditor – IT Audit
Core purpose of the Job

  • To perform IT audits of Information and Technology assets, infrastructure and processes within MTNN operating environment.

Education

  • B.Sc/B.Eng/HND in Computer Science or Engineering or any similar Qualification
  • Professional Certification – CISA is required.
  • Possession of CISM, CISSP or CIA will be an added advantage.

Experience

  • Minimum of 3 years’ experience in Risk Management in a Telco or audit firm.
  • Experience working in a medium organization
  • Strong Data Analytics skill with SQL, ACL, BIB, SAS etc.

Training

  • Internal Audit
  • Forensics
  • Business Risk Management
  • IT Audit

Job Summary

  • Propose ideas/recommendations to SAM on compliance improvement and quality standards as well as organizational adoption of risk and control self-assessment at operational level
  • Conduct data extraction, analysis, and security reviews utilizing various database, spreadsheet and software tools (CAATs).
  • Evaluate data controls, integrity checks, and audit trails of information technology in operation.
  • Prepare work papers for assigned tasks/audit procedures in accordance with the internal audit manual.
  • Document relevant facts and information to support testing and conclusions so other reviewers can follow the logic and methodology.
  • Perform technical routine and special information technology audits with basic understanding of information technology internal control concepts, in accordance with professional standards and ensure all transaction/administrative documentation is recorded and available for IT Audit Unit or Business use.
  • Conduct review of PPP for coverage, completeness, compliance, and adequacy.
  • Coordinate business unit participation in risk assessment of audit area or project.
  • Maintain all audit administration documentation and information as required on routine and special information technology audits.
  • Suggest or recommend corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures.
  • Work closely with other audit team members to complete each audit exercise and draft audit reports to be reviewed by Manager IT Audit.
  • Value created when engaging with employees.
  • Level of cooperation from external departments.


Job Title: Broadband Systems Planning Engineer
Core purpose of the Job

  • To assist in the design, planning and optimization of MTNN’s Packet Core/ Mobile Broadband platforms, towards achieving a cost effective and optimal network design and timely deployment of quality products and services in line with the business strategic objectives.

Education

  • A First Degree in Electrical/Electronics, Computer Engineering or similar discipline

Experience

  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium organization
  • Experience with GSM, EDGE,WCDMA, HSDPA, HSPA, LTENetworks, Offload Technologies etc
  • Technical experience in planning, design and working with GGSN, SGSN, W@P Gw, PCRF, Evolved Packet CoreMMSC and other DATA platforms
  • Experience in products and services development and a good understanding of Mobile data services & roadmaps
  • Knowledge of signaling systems C7, MAP, SMPP, WAP, XML, HTTP, Diameter, GTP, etc.
  • Experience with Statistics models and trending using Analytic/Modeling tools
  • Basic knowledge of the Online & Offline Charging Networks and Packet Core Network Platforms

Training

  • Packet Core/Mobile Broadband nodes dimensioning
  • GSM System Overview
  • GPRS network Overview
  • UMTS/WCDMA Network Overview
  • LTE/EPC Network Overview
  • Mobile intelligent network (MIN) overview
  • Charging systems overview
  • GSM statistics handling
  • Signaling and communication network
  • Network monitoring application training
  • Project management
  • MS office applications

Job Summary

  • Meet with vendors on new market releases and technology upgrade patch to ensure quick deployment of new and innovative products/services
  • Define the optimal network topology for the Packet Core/ Mobile Broadband platforms (e.g. SGSN, GGSN, MME, SGw, PGw, W@P Gw, Radius Servers, DNS Servers, Data Optimization Nodes etc.) for the deployment of Data/Multimedia solutions and services to give MTNN competitive advantage.
  • Execute prompt provisioning of network capacity for all the Packet Core/ Mobile Broadband network elements, features and protocols.
  • Design and ensure the dimensioning of Packet Core/ Mobile Broadband Network as well as new products and services to support marketing product.
  • Plan, design and seek management’s approval for the implementation of future Data and Multimedia Solutions.
  • Support the planning and designing of network architecture to optimally serve the growth of Packet Core/ Mobile Broadband Network in terms of traffic, subscribers and value added service capacity.
  • Carry out feasibility studies for new products and produce a technical report to assist management make business decisions.
  • Conduct analysis of network model outputs and traffic patterns to evaluate model and proffer solution if necessary within the Packet Core/ Mobile Broadband environment.
  • Design and plan the evolution of Data/Multimedia Solutions, such as Mobile Data, WAP, GPRS, Gy, Gx, Wifi, Wimax and other Third Party applications and services.
  • Produce Functional and Technical Specification documents for new products and services.
  • Ensure customer engagement
  • Participate in cross functional meetings with key stakeholders involved in the development and deployment of new Value Added Services in order to define best solutions for new products and services.

Job Title: Business Relationship Management Coordinator
Core purpose of the Job

  • Maintain customer relationship with all business departments.
  • Understand the changing business needs and determine levels of IT Service required to support the business

Education

  • First degree in Computer Science, Engineering or Applied Sciences or an IT related fields
  • Foundation Certificate – ITIL, IT Service Management
  • Practitioner in ITIL Service Level Management will be an added advantage

Experience

  • Minimum of 3 years post degree work experience.
  • Experience working in a medium organization
  • Experience in IT Service support and Delivery
  • Experience in Service Level Management
  • Customer Management experience
  • Relationship Management skills
  • Project management Experience
  • Experience working with a range of Service providers
  • Knowledge and experience of contract and/or supplier management roles
  • Deep understanding and experience with IS technical systems including applications, servers, networking components, backups, disaster recovery, as appropriate
  • Effective problem-solving and negotiating skills.

Job Summary

  • Maintain IS Service Catalogue, drive IS Service Improvement initiatives, collate and verify Service Level requirements and facilitate the monitoring and reporting of IS Service Levels achievements
  • Disseminate information and liaise with other service Management areas to drive service delivery
  • Gather business requirements and translate to IS deliverables based on MTNN business plan.
  • Negotiate and agree on SLAs with the business unit and OLA with other supporting business units
  • Drive the implementation of vendor contracts to support IS objectives and validate adoption of IS service offerings
  • Facilitate meetings with various IS units to discuss and resolve escalated or identified customers issues
  • Manage and report on vendor performance
  • Manage the escalation of customer issues and customer satisfaction survey
  • Initiate and maintain business engagement processes and customer engagement forums
  • Ensure value is created through effective stakeholder management
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Conditions

  • Normal MTNN working conditions.
  • May be required to work extended hours.
  • Open plan office.

How to Apply
Interested and qualified candidates should Click Here to Apply

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Airtel Nigeria Graduate Job Recruitment, June 2017

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

We are recruiting to fill the vacant position below:

Job Title: Channel Manager
Location: Nigeria
Job Purpose

  • To sustain and enhance targeted gross revenue and gross acquisition in respective SME business by effective implementation of planned sales and channel management strategies.

Duties and Responsibilities
Acquisition, management, and retention of SME/SMBs directly and indirectly through channel partners:

  • To identify and recruit suitable channel partners who will drive the effective acquisition of SME customers
  • Ensure adherence of channel partners to all guidelines as this will help ensure their profitability and sustain demand. Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in the zone
  • Grow the usage of Corporate products in the states
  • Create exceptional opportunities to sell non-voice products such as data, blackberry, leased circuit, dedicated internet etc
  • Create opportunities to run presentations of Corporate products to SMB /SME all segments in the Zones, directly and through channel partners
  • Responsible for SME/SMB account development and relationship management process for accounts in the channel guided by the signed service level agreement
  • Maximize sales through effective execution and implementation of placement and distribution strategies
  • Encourage and develop opportunities to have Airtel presence in all RETAIL & SME COMPANIES in the zones

3rd Party Channel Management:

  • Visit a minimum of 3 channel partners per week. Such visit should be targeted at ensuring availability of POS materials, reviewing performance against target, reviewing product knowledge of field sales agents and taking corrective actions as required
  • Facilitate and coordinate the recruitment, training, and development of Field Sales agents
  • Constantly ensure field sales employees are optimally deployed by advising channel partners and dealers on route planning, territory management, etc.

Market & Competitor Analysis:

  • Monitor the activities of competition in our target market and customer segment and develop or recommend counter measures to win competition

Cross Functional Liaison and Support:

  • Co-ordinate with learning & Development and marketing for product, process and behavioral training of field sales employees and channel partners
  • Work with service delivery and support bill delivery and collection in the zone

Target Allocation, Forecasting, Reporting:

  • Accountability for ensuring that agreed target are cascaded across channel partners and field sales agents
  • Responsibility for managing performance variances and reallocating targets as required
  • Timely report, of all activities (Daily, weekly, monthly, quarterly etc.. and as required).
  • Acquisition – Performance Vs. Target and against all product lines
  • Lost Opportunities
  • Prospect and funnel management
  • Initiatives
  • Service queries and challenges

Channel branding and visibility:

  • Ensure appropriate branding is carried by all active outlets within the territory
  • Identify visibility opportunities for Airtel brand within the territory

Others:

  • Presence at relevant events, ensuring expected benefits are realized
  • Reduce debt portfolio and churn in your segment
  • Carry out all other functions as directed by ZBM

Dimensions (Metric Measures)

  • Revenue Growth
  • Postpaid Gross Adds/Activations
  • Activations & Query Resolutions with SLA
  • Churn Management
  • Quality of Gross Adds
  • Channel Activation Score
  • Active Channel Partner

Educational Qualification

  • A University Degree in Business Administration, Marketing or related course
  • 3-5 years preferably in FMCG, Consumables & telecom
  • 3-5 years’ experience in managing sales channel or Key Accounts
  • Sales channel management or Key account management, Presentation, report writing and basic computer skills

Key Decisions:

  • Responding to market dynamics and recommending measures to increase sales from existing & new accounts
  • Constantly tracking and reviewing channel partners activities and pre-empting counter solution for market expansion

Major Challenges:

  • Managing and monitoring channel partners
  • Expanding our acquisition drive, and retaining accounts
  • Creating visibility of Airtel products and services
  • Effective and timely communication of all schemes and product launches to existing customers and channel partners
  • Expanding SME/SMB sales coverage by appointing new channel partners

Other requirements (Behavioural etc.):

  • Achieving Results, & Delighting the Customer
  • Analytical
  • Team Player; Independent, Confident, and Objective
  • Attention to detail/ excellent oral and written communication skills
  • Good presentation skills
  • Ready to achieve beyond set target
  • Committed to common goals and values of the organization

Interested and qualified candidates should:
Click here to apply for this Position


Job Title: Area Sales Manager [North]
Locations: Kebbi & Katsina
Job Description

  • The successful candidate will be to maximize revenue and subscriber acquisition (gross and net additions) opportunities in assigned territory through channel effectiveness (wholesale & retail), adequate recharge availability and implementation of planned sales & distribution and marketing strategies.

Duties and Responsibilities
To achieve recharge sales target within state/area:

  • To ensure adequate availability of all recharge denominations in sub-CP and retail points.
  • To ensure channel partners are making stock available and distributing to their network of sub-CPs and retailers
  • To achieve ERC, RCV and E-pin target in agreed ratios.
  • Constantly identify opportunities for driving activation and recharge sales within territory.

Achieve Share of Gross & Net Additions (SOGA & SONA):

  • Ensure full-fledged achievement of Gross Adds targets by driving market initiatives in assigned area.
  • Effective management of direct activation teams and monitoring of CP bus activation activities.
  • KYC Optimization at Trade level by ensuring adequate and functional deployment of KYC kits
  • Drive KYC inactivity to nil
  • Other initiatives to increase GAD including new site launch
  • Ensure activation of Quality GADs in assigned area.
  • Develop and implement activities that will increase SONA in assigned area.

Decrement:

  • Implementation of customer driven activities (product launches, town storms etc) in assigned area.
  • Drive voice and data business performance by the implementation of revenue generating activities and initiatives in assigned territory.

Channel branding and visibility:

  • Ensure appropriate and effective outlet branding is carried out in line with the “look of success” within the territory.
  • Identify visibility opportunities for Airtel brand within the territory.
  • To ensure ITP increases and gives impetus to iCMS and iRMS
  • Effective management of POS stock in the warehouse to avoid damage, wastage and obsolete materials.
  • Train Market Developers on POS deployment in line with “look of success”.

Distribution Infrastructure:

  • To recruit appropriate number of Retailers- RSOs, SSOs, ERCOs in line with scientific distribution requirements.
  • Migrate all other retailers to become one stop shop SSOs and SSOs.
  • Maintain the ratio of RSO(5): SSO(1) in line with scientific distribution.
  • Maintain KYC infra ratio of 1kit:3 SSOs.
  • To identify and recruit suitable sub channel partners in the territory for effective product re-distribution.

BTS Management:

  • Ensure constant CLS elimination.
  • Develop subscriber acquisition and other marketing initiatives to drive revenue in CLS site locations.
  • New Site Launch Plan and Distribution Preparedness.
  • Effectively drive and manage target driven initiatives and project.

Industry Awareness/Competition Intelligence:

  • To effectively report competitive activities within assigned territory and implement adequate counter initiatives.
  • Track on-going initiatives in Market.
  • To immediately address or escalate any unusual competitor activity and sale support that may be a threat to the performance of the business.

Relevant Skill and Experience

  • Bachelors in Social sciences, marketing, business management, engineering or computer science
  • Master’s in business administration or management will be an advantage
  • Project Management qualification will be an advantage
  • 3+ years of commercial/ business management experience
  • Team leadership experience
  • 1 – 2 years of relevant experience in the Telecommunications space
  • Computer literacy
  • Sales knowledge
  • Product/ Service development
  • Product/ Service Management
  • Interpersonal skills
  • Customer orientation

Interested and qualified candidates should:
Click here to apply for this Position

Job Title: Regional Sales Lead
Location: Nigeria
Job Purpose

  • The responsibility of the role holder is to entrench the Airtel Business Brand within the Enterprise Market with a view to having the dominant market share in the designated region, leading teams in the acquisition, growth and customer management of B2B customers in the region.
  • In addition to having full accountability for regional B2B revenue, brand equity, B2B relationship management, B2B customer service, B2B revenue assurance and debt management.
  • To acquire and retain more post-paid customers and generate revenue for the business.

Duties and Responsibilities
Develop the strategic and operational plan to drive B2B revenue and B2B customer growth in the region:

  • Define parameters for the corporate/SME segmentation and attendant key accounts, direct and indirect sales channel management
  • Develop compelling initiatives to increase B2B CMS and RMS in the region
  • Propose, implement and monitor unique enterprise value propositions and solutions as per individual client needs
  • Lead the development and implementation of robust and cost efficient routes to markets for the B2B segments in the region
  • Manage Sales Performance for all B2B sales teams (direct and indirect)
  • Provide Strategic Support to enhance the delivery of regional targets
  • Supervises teams to ensure proper sales pipeline activity. Ensures active nurturing of deals and movement of opportunities to close
  • Take ownership for ensuring availability of sales resourcing required to meet the regional targets
  • Responsible for applying the appropriate control to ensure quality of service by third party sales partners
  • Encourage and develop opportunities to have Airtel presence in all relevant areas related to the B2B segment, across the region

Performance management, compliance, and process governance:

  • Provide strategic support to enhance the delivery of regional B2B targets
  • Develop procedures for setting and communicating sales, service delivery and customer service targets and monitoring performance
  • Deploy relevant metrics to routinely monitor progress against targets and recommend appropriate remedial actions to ensure targets are met or exceeded
  • Effectively manage B2B sale and B2B customer service teams to ensure drive for greater performance in terms of customer acquisition, customer activation, and service provisioning, and customer service
  • Ensures timely submission of all performance reports on schedule
  • Manage the Account development plan (ADP) for all accounts under the regional portfolio and ensures timely submission of same to HQ on a monthly basis
  • Directly supervises the day to day activities of the Corporate Segment, SME Segment, Customer Service and Corporate Solutions teams
  • Accountability for ensuring that all receivables and Bills are up to date in terms of collections
  • Accountability for timely execution of all B2B contracts especially from the customer end (i.e. Sign off)

B2B Customer Management:

  • Lead the management of all B2B customers in the regions, both directly and indirectly
  • Deliver YOY increase in customer satisfaction scores for the B2B business in the regions
  • Accountability for managing teams to deliver optimum customer experience through:
    • Effective and first-time-right service activation
    • Delivering on SLA through effective service recovery
    • Managing and escalating customer issues to ensure an end to end resolution
    • Enforcement of health check processes and service review meetings
  • Propose and ensure execution of executive level service review meeting for key strategic accounts in the region
  • Take accountability for B2B customer retention and win back

Revenue Assurance, Realization, and Collection:

  • Put in place the appropriate governance framework for ensuring that all services are delivered on time and billed successfully through the submission of all appropriate documentation required for service provisioning and billing (POs, contracts, CRFs, JCC etc)
  • Accountability for managing collection and minimizing debt for the B2B customers in the region
  • Drive for resolution for all billing, reconciliation, and service penalty issues impacting revenue collection and or realizations

Proactive Competitor Intelligence and Market Insight:

  • Monitor and collate all activities of competition in the region and implement or recommend countermeasures to win competition

Cross Functional Engagement and Support:

  • Act as the Single Point of Contact for all operational activities for Airtel Business across stakeholder departments for the region
  • Develop a win-win working relationship between the region and HQ teams, collaborate and communicate effectively, ensuring an inclusive approach to teamwork
  • Work closely with wider networks, IT, Regulatory, Legal, Service, Marketing and commercial teams to elicit support for the Enterprise Business in the region

Build a capable and motivated team to create a high-performance team environment:

  • Provide clarity of purpose to the regional b2B teams. Bring teams in sync with Airtel Business objectives and create cohesive workforce
  • Coach, mentor and guide team members, ensuring high motivation and engagement
  • Put in place training and development plan for members of the team
  • Ensuring effective RHCI activities and identify team training needs and implement& appropriate learning interventions
  • Recruit the right talent in consultation with function head, as per defined recruitment guidelines
  • Establish performance expectations and regularly review individual performance Recommend appropriate rewards and recognition

Educational Qualification

  • Bachelors in any of the Social Sciences or Arts
  • Post graduate Degree in Marketing
  • Masters in Business Administration would be preferred additional qualification dependent on experience
  • Experience in Sales, customer service or marketing within Telecoms
  • 5 Years’ experience working in B2B within the commercial areas of the Telecoms Sector
  • Sound understanding of telecoms value chain
  • Capacity to interact and establish rapport with very senior levels of Management (customers)
  • Candidates must have a total of 10 years selling experience of Telecommunication Products of which 5 must be at a managerial level

Other Requirements (Behavioural etc.):

  • Professional Membership of relevant Bodies will be an added advantage
  • Candidates must be a team player and result-driven

Interested and qualified candidates should:
Click here to apply for this Position

Application Deadline  14th June, 2017.

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Global Profilers Vacancies For Project Managers In Lagos

Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa. We are currently looking for a Project Manager for a client of ours, who is a Data Service company.

Job Title: Project Manager
Location: Lagos
Responsibilities:
Summary
The Project Manager will be responsible for the implementation, management, supervision and evaluation of all company’s projects in accordance with international standards and best practice. Reporting to the Operations Director, the Project Manager will participate in strategic planning and budgeting initiatives in addition to problem solving. The Jobholder will work within the guidelines, policies and mission of the company and will be accountable and responsible for specific projects as assigned.
Strategy and Project Planning

  • Lead strategic planning to achieve business goals by prioritizing initiatives and coordinating the evaluation, deployment and management of current and future projects
  • Prioritize the portfolio of projects on a day-to-day basis on behalf of management to ensure the maximum efficiency in allocation of resources and skills.
  • Ensure that the project plan remains aligned with the available technologies and the overall strategic business plan.
  • Work with internal and external stakeholders to assure a smooth in-take of data centre co-location projects while assuring priorities across the various groups are in synch. Resolves conflicts across internal and external teams in a timely manner
  • Controls project deliverables, scope, expectations, and coordinates project progress with sponsors, steering committees, and senior leadership
  • Create, develop and maintain a rolling project plan or road map for all projects.
  • Work with defined vendors for the Design, Construction, Deployment, Testing and Commissioning of the Data Centre build. Identify and prioritize project deliverables, dependencies, and critical path items

Acquisition and Deployment

  • Define requirements for new data centre technology implementations and communicate them to the company management team and other stake holders.
  • Provide leadership on all aspects of the project to ensure successful delivery
  • Maintains a solid understanding of the Data Centre and Construction industry and incorporate best practices as they emerge
  • Define and communicate company procedures, policies and standards for acquiring, deploying and commissioning the Data Centre technologies.
  • Prioritise and control projects portfolio as they relate to the selection, acquisition, development and installation of the company’s data centre technologies.

Operational Management

  • Ensure best practices, techniques, and tools for project planning, execution, project management, ongoing milestones/deliverable tracking, communication, and key performance metrics are maintained.
  • Analyse and improve upon the frameworks and standards used across the organization to maintain competitive edge within the market.
  • Interfaces independently with all functional and business areas affected by Data Centre colocation – work closely with functional resource managers to ensure adequate allocation of resources to projects
  • Develops and delivers project reports, proposals, and requirements documentation to senior leadership and key stakeholders – work with Delivery teams to produce executive reports on the projects and keep leadership apprised of project scope, cost, or schedule changes
  • Defines project success criteria and reviews throughout the project life cycle
  • Effectively communicates highly complex ideas and issues at multiple levels of leadership, including executive management and steering committee.
  • Develop, track, and control the annual project capital budget
  • Set overall project schedule, quality and performance standards
  • Assess, manage and communicate escalated risks within and across multiple project streams.

Project Closure

  • Ensure that all administration and financial activities are completed upon project finalisation
  • Complete a project review and project completion report in conjunction with other key stakeholders.

Finance Management

  • The Project Manager, will have input to the on-going financial elements of the project as well as provide financial tracking and regular reporting on the project.
  • The Project Manager, will maintain a broad view of centralized budgets and assist Operations management in identifying and resolving funding issues across the various co-location initiatives

Qualification and Experience:

  • Education and Qualifications
  • Construction, Telecoms or Technology delivery Project Manager in Nigeria with a global exposure.
  • Minimum 8 years of Project Management related work experience.
  • Proven history of managing multimillion dollar projects/projects
  • Must possess demonstrable and measurable success in a similar role in a challenging environment.
  • PMP or PRINCE2 certification
  • Ability to conform to shifting priorities and proactively drive changes in scope, timelines, and requirements
  • Ability to elicit cooperation from a wide variety of sources: management, business unit contacts, and data centre peers
  • Ability to effectively prioritize and execute in a high-pressure environment
  • Strong project management experience in related industry preferably construction with demonstrated achievements in planning, directing, and implementing multiple and concurrent large projects
  • A degree in engineering, construction, telecommunications or equivalent. Professional experience in the areas of Data Centre Project Management and IT infrastructure as well as Project Management Body of Knowledge.
  • Experience with and understanding of data centre infrastructure and migration practices
  • Previous experience with large scale deployment and migration of technology services
  • Experience working both independently and in a team-oriented environment

Skills

  • Strong commitment to high standards and quality service.
  • High level of integrity and ethical behaviour – sets a good example.
  • Good communication skills – oral, written, IT and presentation.
  • Highly motivated and performance orientated.
  • Committed to development of team talent. Hands-on, performance oriented, practical and pragmatic, with a proven ability to “get the job done”.
  • Proven A1+ physical health is a must. Strong work ethic, endurance and ability to work long hours under challenging operating conditions.
  • Proven “staying record”.

How to Apply
Interested and qualified candidates should:
Click here to apply

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Merit Telecoms Nigeria Limited Job Vacancy For A Company Driver

Merit Telecoms (NIG) Limited / Merit Telecoms Nigeria Limited is an independent and recognized leader in providing wireless voice and data turnkey services to the telecommunication industry.

We are recruiting to fill the position below:

Job Title: Company Driver
Location: Lagos
Job Description

  • We are in need of a company driver with a minimum of two years experience.


How to Apply

Interested and qualified candidates should send their applications to: hr@merittel.com


Application Deadline  28th April, 2017.

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Latest Job Vacancies At MTN Nigeria, March, 2017

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Manager, IT Audit
Location: Lagos
Job Descriptions    

  • Manage, co-ordinate and report on IT, GSM, and related technology audit.
  • Support the Shareholder return strategy by developing and implementing Business Risk Management Processes that are aligned to achieving all elements on the business score card. (i.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Meet with management on matters that bothers on risk management, internal controls and corporate governance processes.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Plan IT audit procedures, oversee a team of auditors and ensure their investigation is in compliance with MTNN and government standards.
  • Perform complex analysis using CAATs tools (e.g. ACL) and Excel and ensure audit reports are timely, accurate, objective and constructive.
  • Incorporate knowledge gained from consulting engagements into audit assignments and overall audit plan.
  • Sustain audit methodology processes to ensure compliance with the required standards of the Institute of Internal Auditors and International Best Practice; and recommend changes as required.
  • Provide input to the overall audit methodology and promote efficient practices by recommending improvements in processing capability, user interface and security designs.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
  • Identify significant risk(s) associated with strategic objectives of the company and provide input into annual audit plan accordingly.
  • Develop and record a plan for each engagement reflecting the scope and objectives of the audit assignment linked to the significant risk exposure within that particular environment.
  • Ensure efficient and effective execution of annual audit plan, track and monitor expenditures and update/adjust budget as necessary.
  • Lead and direct the monitoring of MTNNs computer network for possible mismanagement, fraud and inefficiency.
  • Conduct on-going audits as per annual audit plan and as need arises and provide suggestion on audit assignments conducted e.g. technical reviews of IS and Network.

Job Condition:    

  • Normal MTNN working conditions.
  • May be required to work extended hours.

Experience & Training
Education:

  • First degree in related discipline Preferably in (Electrical/ Electronics, Computer Engineering, Telecommunications, or Computer Science with strong predilection for engineering; or in any technology oriented discipline)
  • Fluent in English
  • Master advantageous in (Telecommunications or any Communications related field) or CISA, CISSP, CISM
  • For added advantage – CIA,

Experience:
Minimum 6 years’ experience which includes:

  • Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Hands on experience in Internal Audit (with focus on IT Audit) in a Systems/ IT/ Telecomm environment

Training:

  • Internal audit
  • Fraud management
  • Business risk management
  • General management
  • IT Audit (ISACA, ISO).

Minimum Qualifications   

  • BA, BEd, BEng, BTech or HND

Job Title: General Manager, Supply Chain Management Finance
Location:
Lagos
Job Type: Permanent
Job Description

  • To provide leadership in ensuring a well-established and effective service procurement and Supply Chain management function including sourcing, demand planning and fulfillment, Supplier Performance Management as well as SCM Analysis and Reporting.
  • Drive increase in Shareholder return by ensuring that Finance Processes are aligned to achieve all elements on the business score card. (E.g. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
  • Champion/Sponsor review of Business Processes (headcount, process optimisation, business optimisation etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
  • Champion Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
  • Assess resource requirements for the department and develop budget for the SCM function and regularly monitor resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
  • Position the supply chain function as an effective, strategic risk advisory and management service.
  • Improve MTNN’s Net Promoters Score.
  • Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
  • Provide Tax Advisory and Planning Services ensuring that MTN Nigeria meets all statutory and Legal Tax requirements
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
  • Drive outcomes of the Finance Internal Satisfaction Survey to improve satisfaction of MTNNers on procurement processes.
  • Initiate the Practice of Strategic Cost Management and Supply Chain Efficiency.
  • Present a monthly dynamic industry, competitor and economic context to Executive Management to drive business performance.
  • Raise the level of Awareness and Implementation of Supply Chain Management Practices – proactiveness and alignment to business strategy.
  • Provide technical leadership /advice in the formulation and development of SCM, policies/guidelines and ensure compliance of operations with MTN policies and procedures.
  • Lead the formulation and execution of MTNN SCM’s vision and support efforts geared towards improving the logistics and service delivery systems that ensures that the Company maintains its leadership position in the Telecoms industry.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Provide operational leadership to lead team to deliver on business targets and improve overall departmental performance.
  • Coach and mentor the SCM team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
  • Identify, evaluate and track the development needs and performance of staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
  • Deliver business value through partnership with MTNN’s Ecosystem Partners
  • Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
  • Build partnerships and maintain strong relationships with senior management across all functions.
  • Improve on the outcome of the Vendor Satisfaction Assessment
  • Perform the leadership role in periodically reviewing, and where necessary, reengineering logistics processes as may be required to ensure alignment with the business operating model and to achieve more productive, efficient and valuable logistics activities.
  • Centralize procurement administration and decentralize supply to minimize cost for the company as well as effectively utilise tender processes to generate a preferred suppliers list for all areas of the business.
  • Track business trends and potential changes to the Group’s and/or Company’s business operating model(s) and determine the implications for Procurement and Support activities.
  • Lead and collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
  • Develop, maintain and monitor MTNN localization and empowerment strategy, procurement policies and procedures as well as ongoing cost reduction strategies.
  • Ensure the SCM department effectively tracks, manages and reports on its operational performance, using approved metrics, and ensures the rigorous adherence to set targets, goals and timelines as defined in approved plans.

Job Condition

  • Normal MTNN working conditions
  • Long working hours might be required
  • Experience & Training

Requirements
Education:

  • Fluent in English and language of country preferable
  • First degree in Business or Supply Chain or related area of study
  • Master’s Degree in Business Management or Supply Chain or related area of study
  • Professional Qualification from a recognized Accounting Body (ICAN, ACA, CIMA) etc.

Experience: 

Minimum of 12 years work experience including:

  • Senior management track record of 3 years or more; with at least 3 years in relevant sector/ industry as per relevant role
  • 3 years’ experience in relevant industry/sector
  • Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
  • Worked across diverse cultures and geographies
  • Experience in using analytical techniques to interpret data

Training:

  • Commercial acumen/insights
  • Telecoms (both Fixed and Wireless)
  • International finance (Analytical techniques)
  • Group policy and practice

Minimum Qualification:

  • BA, BSc, BEd or HND.

Job Title: Senior Manager – Sales, Northern Region
Location:
Abuja
Job Description

  • To implement the sales strategy within the regional environment to ensure that regional targets across the full range of products is achieved.
  • To manage and lead the regional sales managers towards sales, distribution and availability of MTN products and drive MTNN’s growth aspirations
  • Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
  • Participate in the review of Business Processes (headcount, process optimization etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
  • Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
  • Serve MTNN’s customers and provide solutions to improve the customer experience.
  • Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
  • Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
  • Drive an increase in MTNN’s Net Promoter Score
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
  • Partner with MTNN’s Ecosystem Partners to deliver business value.
  • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Provide leadership to the sales and distribution team in the region.
  • Ensure the achievement of the revenue, airtime sales, data device, data and VAS revenue and gross connection targets in the assigned region.
  • Ensure territory coverage in terms of sales circle and set target of stock availability and management of recommended retail price (RRP) and monitor sales performance trend.
  • Liaise with regional Stock/Inventory team to review sales and distribution performance (including stock availability) and submit
  • Monthly, quarterly and yearly stock forecast for the region, across channels.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the sales channel team in the region to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Co-ordinate the regional engine room – a platform for cross-functional integration and collaboration in the region.
  • Drive execution of MTNN’s retail agenda in the region – visibility and merchandising by retail formats, retail expansion across the traditional and non-traditional channels, retail loyalty program and relationship building.
  • Execute the wholesale channel strategy in the region – relationship building with channel partners, execution of the loyalty programs, partner profitability and credit management.
  • Ensure a consistent customer experience across all retail formats in the territory.
  • Responsible for the regional opex and P&L.
  • Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
  • Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
  • Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development including ‘go-to-market’ plans for the full bouquet of MTN products.
  • Ensure the achievement of revenue, sales and acquisition target for both voice and data in the region, in line with network capacity and oversee regional dealership with MTN Trade partners and other sales channels to meet the overall regional sales target.

Job Condition

  • Normal MTNN working conditions
  • May be required to work extended hours

Experience & Training
Education:

  • Fluent in English and language of country preferable
  • A first degree in Economics, Business Administration, Commerce or any Social Science degree
  • Possession of a post graduate degree maybe an added advantage

Experience:

  • At least 10 years work experience comprising:
    • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
    • Worked across diverse cultures and geographies advantageous
    • Sales experience in an FMCG environment, Services industry/Logistics environment
    • Telecoms experience would be an added advantage

Training:

  • Retail/ Distribution planning
  • Continuous education on GSM marketing and Distribution (non-technical)
  • Leadership skills
  • Train-the-trainer

Minimum qualification:

  • BA, BEd, BSc or HND

How to Apply
Interested and qualified candidates should:
Click here to apply 

Application Deadline: 24th March, 2017.

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Latest Vacancies In A Leading Internet Service Providing Firm Via Swap Consulting

Swap Consulting – Our client is a leading Internet Service Provider with head office in Victoria Island, Lagos and branches across Nigeria. As a result of business expansion, the following positions are available for suitable qualified candidates in Lagos, Kano, Ibadan and Ado Ekiti offices.

Job Title: NOC Support Engineer
Location: Ekiti, Kano, Lagos, Oyo
JOB RESPONSIBILITIES

  • Provide second–level technical support for iWireless customers through escalations from call agents
  • Supervise both internal and external (contractors) personnel during SOMA base station installations
  • Network support functions for corporate clients
  • Maintenance of connectivity for clients.

JOB SPECIFICATIONS

  • B.Sc (Elect/Elect) CCNA, CCNP (ONT)
  • Experience: 2 yrs

COMPETENCE

  • Skills Knowledge Personal Attributes
  • LAN/WAN Network troubleshooting skills
  • LAN, WAN, WiMAX, VoIP,
  • Conscientious,Dedicated,Highly motivated

Job Title: Corporate Support Agent
Location: Ekiti, Kano, Lagos, Oyo
JOB RESPONSIBILITIES

  • Perform all functions of a corporate support agent.
  • Follow –up on all unresolved complaint, with view to resolving such.
  • Manage the affairs of the corporate support center (agents and complaint).
  • Attend and participate in company Quality Assurance and Compliance in-service/training programs on an ongoing basis.
  • Incident management: receives, log and take ownership of all faults.
  • Responds to and provides timely, complete and accurate resolution to customer inquiries via email, phone or web calls.
  • Ensures initial call assessment, resolution (if possible) or escalation to the appropriate technical group.
  • Manage Service request lifecycle: receive, log and take ownership of all general Service Requests and progress to resolution.
  • Liaison with clients on updates of progress on Service Requests and Incidents reports ensuring they are kept up to date.
  • Dissemination of information regarding network faulty condition, causes, planned outage period for repair/preventive maintenance.
  • Work with other groups to provide a well managed service keeping abreast all related fault and new business arrangements enabling excellent customized support.
  • Perform Clients Relationship Management and secure customer satisfaction in every interaction in a professional manner.
  • Work as part of the Business Front Office, supporting an environment of excellent customer service, by responding to faults and provisioning enquiries.
  • Proactive monitoring of all client owned & installed network elements in corporate customers’ premises.
  • Identify, document and alert supervisor of trends in customer calls.
  • Contribute to a continuous maintenance and optimization of processes and procedures.
  • Execute customers’ transactions in line with customer care methods and procedures to ensure that customers receive the best service possible while processing requests and concerns.
  • Real-time Network status monitoring and escalation based on SLAs, Coordinates with other teams as may be necessary to resolve customer issues within the contracted SLAs.
  • Manage various software systems, track customer requests and concerns and issue resolution.
  • Maintain accurate updates to the knowledge management database.
  • Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.

JOB SPECIFICATIONS

  • Academic and Professional: A University degree in the applied sciences.
  • 1 – 2 years experience in telecommunication service provisioning with emphasis on customer liaison.
  • Experience: Customer Relations, Technical, Human Relations (Any other Human Related) in Telecoms company/ISP Company.

COMPETENCE

  • Customer Relationship Management techniques.
  • Service Level Management.
  • Good Business Communication Skills.
  • Basic Telecommunication concepts, principles and systems.
  • Best Practices in Customer Care/Customer Relationship Management.
  • Good understanding of the company’s network.
  • Good understanding of knowledge of software used by Customer Care
  • Good knowledge of I.T & Telecomms Industry.
  • Proficient use of computer and related applications
  • Excellent telephony skills with the ability to listen, question and explain.
  • Troubleshooting skills.

Job Title: Rigger
Location: Ekiti, Kano, Lagos, Oyo
JOB RESPONSIBILITIES

  • Site survey for all Radios, Sites and VSAT links.
  • Installation & Maintenance of Radios & Maintenance Of Earthing Base
  • Installation & Maintenance of Alvarion Radio,S & Soma Base Station
  • Configuration of VSAT modems (Vipersat, Comtech, EF Data and DVB)
  • Report generation.
  • General maintenance and support of Vsat and radio links.
  • Retrieval of equipments from site and making request and returns Of equipments for installation & maintenance
  • Installation and commissioning of corporate links (Hub and Sub).

JOB SPECIFICATIONS

  • Academic and Professional: SCHOOL CERTIFICATE & OND/B.Sc.
  • Experience: Six (6) YEARS EXPERIENCE

COMPETENCE

  • Mast climbing.
  • Erection of mast and towers
  • Termination of RF/IF cables
  • Fabrication of antenna brackets
  • Base station installation
  • Installation of point to point links
  • Installation of earthing systems
  • Configuration skills
  • Installation of antennas and alignment
  • Site survey and coordinate
  • Path analyze

Job Title: OSP Design Supervisor
Location: Ekiti, Kano, Lagos, Oyo
JOB RESPONSIBILITIES

  • Conduct Site surveys for study and planning of new FTTH deployment.
  • Prepare Low Level Design of Civil and Fiber Infrastructure for Optical Distribution Network (ODN) deployment to cover future demands.
  • FTTH Optical Distribution Network (ODN) planning, Cost estimation, Route Selection, fiber Management and Fiber Link Power Budgeting.
  • Planning and site selection of Central Offices (CO)
  • Design of Central Offices’ civil and fiber infrastructure.
  • Project Related Activities
  • Pre-project discussions and co-ordination with FTTH roll-out team and OSP vendors.
  • Joint site walk-throughs with OSP Supervisor and contractor after kickoff meetings.
  • Conduct joint surveys with project team to resolve variation and change in scope issues.
  • Revise designs and BOMs and send in the documents for variation or scope change approval.
  • Prepare detailed FTTH design drawings including duct layouts and cabling layouts.
  • Preparation of BoM for FTTH OSP projects.
  • Preparation of High Level project scope description.
  • Preparation of fiber cabling plan and splice plans for FTTH projects
  • Review of as-built drawings with FTTH roll-out team to ensure conformity with original design.

JOB SPECIFICATIONS
Academic and Professional:
Minimum requirements is HND in Electrical/Electronics/Computer Engineering/Computer Science, Information
Systems.
However, field experience for Non- science or engineering backgrounds can be considered.
Experience:

  • Minimum 2years

COMPETENCE

  • Skills Knowledge Personal Attributes
  • Experience using CAD (Autocad, Visio) and Microsoft office software
  • Excellent communication skill
  • Analytical and problem solving skills
  • Prioritizing work
  • Generating & maintaining accurate records Outside Plant Fibre experience – site surveys, fibre laying, splicing, termination, troubleshooting.
  • Ability to use fibre tools e.g optical power metre, light source and OTDR.

General Networking

  • Fibre Optic Technology
  • FTTH Network Architecture Analytical ability
  • Creativity & Flexibility
  • Ability to work under pressure
  • Honesty & Integrity
  • Experimental inclination

Job Title: AutoCAD Technician/Draughtsman
Location: Ekiti, Kano, Lagos, Oyo
JOB RESPONSIBILITIES / REQUIREMENTS

  • Liaise with planning unit to define clear design specifications and legends for FTTH outside plant design maps.
  • Create detailed and accurate As-Built drawings for completed FTTH outside plant infrastructure.
  • Create, update and modify FTTH network maps, regularly and in line with network expansion.
  • Carry out routine site visits of ongoing projects to assess, educate and enforce quality compliance by contractors and supervisors.
  • Continuously innovate and recommend ways to improve design drawings and documentation.
  • Maintain and manage a folder of, As-Built drawings and, Final Audit Reports (including signed Quality Acceptance Checklist) for all completed FTTH project.
  • Initiate, drive and monitor all installation correction works flagged in the Final Audit Report.
  • Ensure and improve quality Assurance Standards for FTTH installations May assist in creating indoor cabling layouts, when necessary.
  • Perform any other duty as requested by the Senior Project Manager, in support of project delivery team.

JOB SPECIFICATIONS

  • Academic and Professional: HND or BSc / Applied Science/
  • Engineering/related disciplines
  • Experience: 2years or more

COMPETENCE

  • Excellent use of AutoCAD, Visio and GIS software for producing network design drawings.
  • Ability to interpret/ use field survey information and red-line drawings to generate accurate As-Built drawings.
  • Excellent communication, relationship and writing skills.
  • Computer literate and proficiency in the use of MS Office tools
  • Basic Knowledge of fibre technology and FTTH Principles.
  • Ability to work with little supervision
  • Methodical, Organized and focused on results.
  • Comfortable complying with company procedures.

Skills Knowledge Personal Attributes

  • Excellent communication, relationship and writing skills.
  • Ability to articulate and use field survey information/red-line drawings to generate accurate As-Built drawings
  • Good Knowledge of Microsoft office applications
  • Excellent use of AutoCAD, Visio and GIS tools for design drawing.
  • Analytical, organized and result oriented.
  • Comfortable complying with company procedures and enforcing same.

Job Title: Fibre Technicians
Location: Ekiti, Kano, Lagos, Oyo
The Job will involve the following functions;

  • Ability to conduct site surveys for the installation of drop (last-mile) cabling.
  • Liaise with the customer and ipNX sales team to determine the preferred location of customer modem (CPE) in the building.
  • Liaise with the Outside Plant Supervisor and the Supply Chain Management team to sign out required activation materials (e.g drop cable) from the store.
  • Employ the service of casual labourers for minor civil works where required in laying the drop cable.
  • Ensure drop cable is correctly and neatly installed from the nearest access terminal indoors/outdoors into the customer’s residence.
  • Measure the Db loss of fibre cabling using the appropriate tools.
  • Do minor troubleshooting with light source and power meter to ensure the optic fibre connection Db loss is within range to achieve an excellent connection.
  • Do minor corrective procedures such as cleaning optic fibre connectors, couplers, re-splicing the drop cable or replacing the drop cable.
  • Install and make the interconnection between the drop cable and the customer’s modem (CPE).
  • Test and commission the CPE with the supervision of the ipNX NOC.
  • Sign-off with the customer.
  • Complete all required documentation to ensure inventory databases are accurate.

Non Technical Skills

  • Ability to engage customers, customer focus, timeliness, being target driven, quality consciousness, ability to work without supervision and ability to lead a small team to deliver on targets.

Technical skills

  • Ability to use fibre optic tools such as optical light source, optical power meter, splicing tool and Optical
  • Time Domain Reflectometer (OTDR) will be an added advantage. Ability to use the computer and Microsoft office applications is a key requirement.
  • Experience in the installation of any type of cabling such as Cable TV, fixed telephone lines and DSL will be an added advantage.
  • Quick learners are preferred, since this will require working on new technology.

Education Qualifications

  • Minimum of Ordinary National Diploma (OND) in science or engineering related courses.
  • Exceptions may be made in the case of those who studied other disciplines but with field experience in the installation of optic fibre cabling.

Job Title: NOC Support Engineer
Location: Ekiti, Kano, Lagos, Oyo
JOB RESPONSIBILITIES

  • Provide second–level technical support for iWireless customers through escalations from call agents
  • Supervise both internal and external (contractors) personnel during SOMA base station installations
  • Network support functions for corporate clients
  • Maintenance of connectivity for clients.

JOB SPECIFICATIONS

  • B.Sc (Elect/Elect) CCNA, CCNP (ONT)
  • Experience: 2 yrs

COMPETENCE

  • Skills Knowledge Personal Attributes
  • LAN/WAN Network troubleshooting skills
  • LAN, WAN, WiMAX, VoIP,
  • Conscientious, Dedicated, Highly motivated

Job Title: Fifth Activation Scheduler (FAS) For Fibre Optic Cable Deploymnts
Location: Ekiti, Kano, Lagos, Oyo
MAIN RESPONSIBILITIES

  • The FTTH Activation Scheduler (FAS) shall be responsible for setting up and cancelling, as the case may be,all appointments with customers for visits to survey for, install, maintain, repair, correct and/or upgrade FTTH services to customers, including quality control and assurance visits.
  • The FAS coordinates customers, FTTH Technicians and Activation Contractors to ensure that appointments are successfully met.
  • This responsibility equally includes managing missed appointments due to customer or the activation team.
  • The FAS is the principal liaison between the assigned FTTH Technicians and Activation Contractors on the one hand and the customer, on the other.
  • The FAS communicates scheduled appointments for FTTH activations to the FTTH Technicians, Activation Contractors and follows up until service is activated.
  • The FAS manages the status of work order from setting up the appointment with customers and communicating to the FTTH Technicians and Activation Contractors.
  • Status may include activation scheduled, appointment communicated, survey carried out, installation completed, service activated,necessary and relevant project completion documents submitted by the FTTH Technicians, etc.
  • The FAS actively participates in scheduling meetings as may be required by the Supervisor to finalize priority of work orders, rework, and re-appointments.
  • The FAS continuously improves scheduling by receiving feedback from customers, FTTH Technicians and Activation Contractors and providing same feedback in a regular report to the Supervisor.
  • The FAS keeps accurate metrics on the performance of planning and scheduling functions and provide timely reports to the Supervisor.
  • The FAS carries out other relevant and related tasks as may be assigned by the supervisor

OTHER SKILLS

  • Good speaking and hearing abilities are important to be able to handle telephonic communication. English language skills are essential for communication.
  • Good writing and reporting skills are required to manage written communication to all parties
  • Listening skills and a positive way of looking at people and situations will be immensely helpful to handle customers and fellow staff
  • The individual must be a team player as well as capable of working independently.
  • The individual must have a flair for analysis and meaningful presentation of data.

EXPERIENCE EDUCATION

  • At least 2 years working relevant experience, for instance as a project officer, field support engineer or project scheduler.
  • Good honors degree in electrical engineering or a relevant computing/IT discipline.
  • User experience for Microsoft Office Tools, including a good working knowledge of Microsoft Project.

Job Title: OSP Supervisor (FTTH Out-Side- Plant)
Location: Ekiti, Kano, Lagos, Oyo
JOB RESPONSIBILITIES

  • Effectively supervise out-side- plant projects, namely: High Streets, Estates and BB Extensions into MTU/MDU.
  • Comply with all project execution procedure, namely; Proper studies of project award documents (Design Plan, BOM, Splice Plan, Link Budget Calculator, and HLDesc) immediately after you receive project assignment order.
  • Ensure project kick off meeting happens no more than 48hrs after project is assigned to you and that contractor SUBMITS program of work immediately after.
  • Prepare a project material list and confirm all required project materials is available in store long before the material is actually needed on site.
  • Escalate unavailable materials to your Team Lead for immediate procurement action.
  • Confirm all network backend connections/resources are available and active for link commissioning long before the project reaches your Team Lead for immediate action long before the commissioning phase.
  • Distribute notification letters to residents of project location/streets at least a week before project civil works commences.
  • Facilitate meeting with Estate Manager & Contractor to agree on work method before Estate civil works commences.
  • Also ensure Estate Manager notifies residents about the project before civil works starts.
  • Review quality of materials supplied to site by contractor (e.g. PVC, HDPE,GI pipes, e.t.c) and ensure they meet ipNX standards.
  • Reject sub-standard materials and escalate back to your Team Lead.
  • Observe quality of civil and cabling works (handhole, Trench depth, cabling process, splicing and splice management, special surface excavation and replacement, e.t.c) and ensure they meet company standards.
  • Stop sub-standard works and escalate back to your Team Lead.
  • Effectively monitor projects to ensure contractor compliance with design scope (approved quantity), program of work (agreed resource/time) and work method (approved quality).
  • Team Lead will measure your performance on effective project monitoring by tracking your compliance to Daily Work SMS submissions, Weekly project update reporting, Attendance in weekly project meetings, Accurate & Timely red-line drawing submission, Accurate & Timely Splice-MST report submission.
  • Variations to design and scope plans MUST be escalated back to the office and approved before they are implemented on site.
  • Troubleshoot, Analyze, Identify & Resolve faults that may delay link commissioning.
  • Submit Accurate Splice-MST report sheet and Accurate Red line Drawings 48hrs after project completion.
  • Actively participate in the audit exercise of completed projects and ensure project snags are cleared before Audit.
  • Provide support to the engineering team where necessary and as defined by the Head of Projects or your Team Lead.

JOB SPECIFICATIONS

  • B.Sc. or HND in Electrical/Electronic Engineering, Physics, Project
  • Management, Applied Sciences/ any other related discipline.

Experience:

  • Over 2 Years OSP Supervision Experience.
  • Knowledge of major fibre routes across Nigeria, especially in Lagos, Abuja
  • and Port Harcourt Metro.

COMPETENCE

  • Proficient use of fiber test tools e.g. OTDR, power meter & Light source, VFL.
  • Proficient in the use of design softwares e.g. AutoCAD, Visio etc
  • Good working knowledge of Microsoft Excel, Word, Power point, Projects and email application.
  • Excellent Communication Skills (Written & Oral).
  • Certifications in Fibre Optic Cabling, CCNA and A+ will be an added advantage.
  • Certifications in HSE Grade III will be an added advantage.
  • Over 2 years of sound OSP Supervision experience in a Telecoms firm.
  • Understanding of fibre terminologies, fiber cable management, and fiber link power budgeting.
  • Understanding of FTTH architecture and PON/GPON Networks.
  • Understanding and accurate interpretation of Design drawing and As-Built drawings for fibre networks.

Note:Only shortlisted candidates will be contacted and subsequently invited for Interview.

How to Apply
Interested and qualified candidates should send their CVs to vacancy@ttcmobileworld.com

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Airtel Nigeria Recruitment For A Zonal Business Manager

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

Job Title:  Zonal Business Manager

JOB PURPOSE
To plan, monitor and ensure achievement of the customer and revenue market share objectives set for zonal operations by supervising and influencing multiple teams to deliver operational excellence in customer service, channel management and market expansion.

DUTIES & RESPONSIBILITIES
To add revenue earning customer net additions – prepaid and postpaid in the zone –

  • To identify and formulate zonal sales strategies to help drive gross additions, control on churn and zero billing customers, supervising health of acquisitions, compliance on activations, and Activating connections as per the mentioned turnaround times

RMS Growth –

  • To ensure the zone continues to get revenue market share in excess of CMS through implementing revenue enhancement initiatives by managing own base to deliver higher revenue’s (driving outgoing usages, VAS etc.) and also focus on churning high value competition customers

To achieve the net revenue of the zone –

  • To identify and formulate strategies to help drive collections and bad debts performance of the zone, VAS upselling activities, driving recharge turnovers, and reduction in first bill churn & zero recharge

To deliver on the channel satisfaction score –

  • Constantly ensuring healthy ROI of channel partners e.g. distributors, retailers and resellers. Timely disbursement of claims to the market, regular trade servicing and channel delight activities

Rural penetration –

  • Develop localized strategies that would ensure an increase in Airtel’s penetration and dominance of the rural market in the zone

To expand distribution width and depth –

  • To identify and formulate zonal sales strategies to help drive distribution, number of retail outlets, SIM activation points

To ensure the employee engagement scores are in line with the targeted scores of the zone –

  • Continuously motivating the front line by leading from the front and setting examples for them to follow and to ensure that all their genuine problems are taken care of

Network –

  • To constantly act as customer advocate, by monitoring network KPIs are at the agreed levels thereby creating excellent customer experience

Brand visibility –

  • Constantly ensure that the Airtel Brand is visible in the trade and that all retail outlets carry the required branding

Marketing communication –

  • Ensure that all marketing communication in the zone is tailor made for the zone, ensuring that these are easily understood, culturally correct and engender affinity with the Airtel brand

MAJOR CHALLENGES
Driving cross-functional teams through planning, tracking and reviews to ensure revenue earning customers and net revenue for the zone is delivered and post sales challenges are taken care of.

KEY DECISIONS

  • Recruitment and termination of channel partners
  • Zonal OPEX

DIMENSIONS (METRICS)

  • Revenue Earning Customers Prepaid No.
  • Revenue Earning Customers Postpaid No.
  • Gross Revenue
  • Team Size
  • Channel Partners

SKILLS & KNOWLEDGE

  • A recognized postgraduate degree in Management
  • Up to 10 years’ experience in sales and marketing, at least 2 years of which must have been at a middle management level handling independent businesses
  • Good interpersonal and communications skills
  • Strong analytical skills
  • Entrepreneurial orientation
  • Needs to be aggressive with a problem-solving attitude

How to Apply

Interested and qualified candidates should Click Here to Apply
Vacancy closes by Friday, March 10, 2017
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Current Jobs In A Telecommunications Engineering And Oil And Gas Servicing Company

Amazuma Services Limited is a medium telecommunications engineering and oil and gas servicing company committed to providing zero down time on telecommunications facilities and network transmission.

We are currently seeking suitably qualified candidates to fill the positions below:

Job Title: Executive Assistant
Location: Lagos
Job Responsibilities
The candidate shall be responsible for:

  • Represent the GMD by welcoming visitors, reviewing correspondence; arranging company dinners and other corporate functions; answering questions and meeting requests directed to the president.
  • Help key executives make consistent decisions by advising them of historical precedents; serving as liaison between them and the president.
  • Arrange corporate travel and meetings by developing itineraries and agendas; scheduling the corporate jet; booking other transportation; arranging lodging and meeting accommodations.
  • Complete projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Improve quality results by studying, evaluating, and re-designing processes; implementing changes.
  • Enhance president’s and corporation’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Act as the point of contact between the executives and internal/external clients
  • Undertake the tasks of receiving calls, take messages and routing correspondence
  • Handle requests and queries appropriately
  • Maintain diary, arrange meetings and appointments and provide reminders
  • Take dictation and minutes and accurately enter data
  • Produce reports, presentations and briefs
  • Develop and carry out an efficient documentation and filing system

Key Competencies:

  • Organizational and planning skills
  • Communication skills
  • Information gathering and monitoring skills
  • Problem analysis and problem solving skills
  • Judgment and decision-making ability
  • Initiative
  • Confidentiality
  • Team member
  • Attention to detail and accuracy
  • Adaptability

Job Requirements

  • Bachelors degree Secretarial studies, Business admin and other related disciplines;
  • At least 3 years experience in providing support at a high level;
  • Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite
  • Knowledge of standard office administrative practices and procedures.

Job Title: Head of Finance
Location
: Lagos
Job Responsibilities

The candidate shall be responsible for:

  • Maintain a documented system of accounting policies and procedures;
  • Oversee the management of the treasury;
  • Forecast cash flow positions, related borrowing needs, and available funds for investment
  • Ensure that sufficient funds are available to meet ongoing operational and capital investment requirements
  • Use hedging to mitigate financial risks related to the interest rates on the company’s borrowings, as well as on its foreign exchange positions;
  • Maintain banking relationships;
  • Engage in ongoing cost reduction analyses in all areas of the company
  • Review the performance of competitors and report on key issues to management
  • Engage in benchmarking studies to establish areas of potential operational improvement
  • Interpret the company’s financial results to management and recommend improvement activities
  • Participate in target costing activities to create products that meeting predetermined price goals
  • Assist in the determination of product pricing in relation to features offered and competitor pricing
  • Compile key business metrics and report on them to management
  • Manage the capital budgeting process, based on constraint analysis and discounted cash flow analysis
  • Create additional analyses and reports as requested by management
  • Assist in determining the company’s proper capital structure;
  • Arrange for equity and debt financing
  • Invest funds
  • Recommend appropriate dividend issuances, based on historical dividend patterns and expected cash flows;
  • Manage the preparation of the company’s budget;
  • Report to management on variances from the established budget, and the reasons for those variances;
  • Assist management in the formulation of its overall strategic direction;

Job Requirements

  • Bachelor’s Degree in Finance or Accounting, or equivalent Business experience
  • 10+ years of progressively responsible experience for a major company or division of a large corporation.
  • Preference will be given to certified chartered accountant.

Key Competencies:

  • Previous experience in organisational financial management
  • Capacity to multi-task and good time management skills
  • Strong command of English language
  • project management skills
  • Communication and team coordination skills
  • Knowledge about e-banking
  • Should have an outstanding knowledge of electronic spreadsheets.


How to Apply

Interested and qualified candidates should send their applications and CV’s to: amazumaadmi5@yahoo.com using the position applied for as the subject

Application Deadline  3rd March, 2017.

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Telinno Consulting Limited Job Position For A Project Manager

Telinno Consulting Limited (TCL) – Specialises in design, roll out, management and performance improvement of the cellular network to ensure the cellular operator can offer best in class service to its customers while maximising return on its network infrastructure investments. TCL’s team of experienced engineers have successfully delivered its full range of services to more than 15 cellular operators around the world.

We are recruiting to fill the position below:

Job Title: Project Manager
Location:
Delta
Job Description
Essential duties/key job roles and responsibilities include but are not limited to the following:

  • Responsible for end to end quality project delivery and PO closure.
  • Responsible for Project Management Process – Payment & resource procedure for both internal and external-3Ps.
  • Manages and coordinate the implementation teams and 3Ps.
  • Provide input into performance evaluation of all implementation teams and 3Ps.
  • Provide feedback to Technical Manager on resource allocation and utilization and release.
  • Lead planning and implementation of projects.
  • Develop methods to monitor project or area progress; and provide corrective supervision if necessary.
  • Manage project budget and resource allocation.
  • Facilitate the definition of Service Levels Agreements (SLAs) and customer requirements.
  • Receive subcontractor engagement package and review according to supplier evaluation criteria.
  • Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery.
  • Advocate on behalf of clients and represent clients’ needs as appropriate to senior management.
  • Work cross-functionally to resolve problems and implement changes on projects.
  • Conduct project reporting, capturing and monitoring progress to clients and other stakeholders (e.g. Quality, Procurement, Sales, Finance and HR teams) at all phases of projects.
  • Responsible for ensuring all client tools, processes and checklists are utilized in the execution of all projects.
  • Manages the customer relationship at the region.
  • Responsible for cost, schedule control and validates payment milestones with the SDM and finance before payment to teams deployed in the region.
  • Liaise with logistics manager for equipment delivery to its region.
  • Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas;

Qualifications

  • B.Sc. / H.N.D. in Computer Science, Electrical Engineering, Information Systems, or Telecommunications. Any relevant post-graduate degree will be an advantage.
  • 5 years of increasingly responsible experience, including experience successfully managing various projects. Outstanding grasp of IT and Telecoms concepts and processes.
  • Relevant professional certification, with preference for PMP and Prince 2.

Knowledge, Skills & Attitude:

  • Must be able to provide high level technical support. Able to make quick decisions and solve technical problems.
  • An appreciation for customer expectations with a customer-oriented approach to results.
  • Project Management Skills.
  • Delegate and allocate responsibilities efficiently to manage projects end to end
  • Must be highly analytical and possess problem solving skills with the ability to apply original and innovative thinking.
  • A high level of oral and written communication skills in order to communicate effectively with senior managers, colleagues and other stakeholders.
  • To be flexible in approach and be comfortable with a fluid organizational structure that requires both team work and self-sufficiency as necessary, with the ability to work under minimal supervision.
  • Ability to manage change and effectively pass on the information down the line to concerned teams for smoother execution

How to Apply
Interested and qualified candidates should send their CV’s to: careers@telinno-consulting.com using the position as the subject of your mail.

Application Deadline: 1st March, 2017.

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Logistics & Facilities Officer Job at Telinno Consulting Limited

Telinno Consulting Limited (TCL) – Specialises in design, roll out, management and performance improvement of the cellular network to ensure the cellular operator can offer best in class service to its customers while maximising return on its network infrastructure investments.

TCL’s team of experienced engineers have successfully delivered its full range of services to more than 15 cellular operators around the world.

We are recruiting to fill the position below:

Job Title: Logistics & Facilities Officer
Location: Lagos
Duties & Responsibilities
Facilities:

  • The employee is responsible and accountable for complying with the company’s Health & Safety Policy.
  • Conduct the safety inspections of all company assets (vehicles, machinery and equipment) to ensure applicable standards are met.
  • Prepares and keeps procedure bulletins up-to-date.
  • Selects and manages facilities partners in line with defined SLAs.
  • Provide cost-benefit analyses prior to major purchases and/or services and maintenance.
  • Collaborate with other departments, and stakeholders to evaluate and make adequate provision for facility related business needs.
  • Attend and participate in appropriate job related training and educational events as well as appropriate project / operations related planning and informational meetings.
  • Maintains proficiency in the operation of all necessary technology to fulfill job requirements.
  • Conduct the routine service tests and inspections of all applicable equipment.
  • Conduct preventative maintenance, routine maintenance and repairs for company assets and replacement schedules.
  • Maintain updated inventory control of parts and supplies for office facilities and company assets.
  • Maintain updated records of documents, such as licenses, insurance, et cetera.
  • Manage support staff – drivers, mechanics, cleaners, security staff, et cetera.
  • Support Logistics Manager in conducting competency-based training and develop appropriate procedures on new company assets prior to being placed in service.

Logistics / Warehousing:

  • Responsible for receipt, interpretation and actions of / on all client shipping documents. Also, ensure materials issued by clients match documentation and project scope.
  • Monitors logistics costs to ensure it aligns with approved price book.
  • Reviews price book as applicable to ensure transportation business profitability.
  • Ensure Delivery notes (DN), waybill or other required documentation are approved, submitted for PO closure not later than 1 week from materials leaving the warehouse.
  • Ensure materials picked from the warehouse are checked for completion in accordance with the MRF and DN. Ensuring there are no missing materials.
  • Familiar with telecoms equipment and site configuration and associated client equipment
  • Manages relationship with transporters such that equipment is picked timely in line with clients
  • Ensure the equipment transporters get to warehouse on time on day of shipment.
  • Review existing selection criteria for transport partner selection and ensure there is a working selection criterion in place.
  • Define and evaluate transporters monthly in collaboration with the project team and finance.
  • Also, plan routes and process transportation to site.
  • Selects and manages logistics partners in line with defined SLAs.

Qualifications

  • Required Education: B.Sc. / H.N.D
  • Required Working Experience: 2 years in similar role.
  • Required Certification(s):
    • HSE – Safety training.
    • Advanced logistics/transport training at an academy/college/school.
    • Training in specialized institutions (e.g. Logistics and Supply Chain Management, etc.), commercial, polytechnic colleges.
    • Membership in relevant chartered institute

Knowledge, Skills & Attitude:

  • Excellence, integrity, creativity, team spirit, commitment, customer-centricity, empathy, safety consciousness.
  • Ability to undertake procurement of facility related commodities and services.
  • Excellent analytical, problem solving and organizational skills.
  • Ability to work independently and handle multiple projects.
  • Good working knowledge of client equipment / materials, especially physical / technical characteristics.
  • Good knowledge of local logistics and supply chain processes and ecosystem
  • Ability to prepare and administer budgets/resources/people.
  • Communication/inter-personal skills.
  • Ability to work as part of a cross-functional team.
  • Customer-oriented with a results mindset.
  • Proficient in standard logistics software.

How to Apply
Interested and qualified candidates should send their CV’s to: careers@telinno-consulting.com using the position as the subject of your mail

Application Deadline  3rd March, 2017.

 

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