Vacant Job For Front Desk/Clients’ Relations Manager at Ultra Media Solutions Limited

Ultra Media Solutions is an ICT firm with core competencies in Web and Mobile Application Development, Enterprise Applications, Interactive Multimedia and Social Communities. We develop innovative, high impact, cost effective communication tools to help client’s business solutions

We are recruiting to fill the position below:

Job Title: Front Desk Clients’ Relations Manager
Location: Ikeja, Lagos

Job Description

  • Ultra Media Solutions Limited requires a FEMALE Front Desk Clients’ Relations Manager who will be operating from our new corporate office in Ikeja, Lagos
  • This key person must be an Inspiring, confident and self-driven person with bias for action in line with our business goals.
  • With primary focus on customer service and clients experience as well as work directly with the General Manager to provide front-desk and general administrative functions

Job Brief

  • We are looking for a Front desk manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome.
  • You will also coordinate all front desk activities, including calls, reservations and guest’s services.
  • As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.
  • Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
  • Ultimately, as the Most Important Gateway To Ultra Media Solutions Group, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

  • Ensure front desk is tidy and has all necessary stationery and material (pens, forms and informative leaflets)
  • Ensure timely and accurate customer service
  • Handling and resolving all questions, requests, complaints and all other front desk activities
  • Providing efficient and professional first line account management to clients
  • Assisting the business development team in developing efficient systems to support the work of the Team
  • Handling mail boxes, telephone and correspondences
  • Building and maintaining relationships with clients and key personnel within customer companies
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Alerting the sales and marketing team to opportunities for further sales within key clients/organisations
  • Letting customers know about other products and services the company offers.
  • Achieving client relationship targets and Kepis as set by the Head of Marketing
  • Escalating and resolving areas of concern as raised by clients.
  • Liaising with internal departments to ensure client needs are fulfilled effectively

Requirements

  • B.Sc or HND
  • Handle complaints and specific customers’ requests
  • Ensure proper mail distribution
  • Keep updated records of office expenses and costs
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures
  • Proficiency in English (oral and written)
  • Solid knowledge of MS Office, particularly Excel and Word
  • Excellent communication and people skills
  • Good organizational and multitasking abilities
  • Problem-solving skills
  • Past working experience in Staff Administration will be an added advantage
  • Work with the General Manager to Train, supervise and support office staff, including security guard, Office Assistant, etc as well ensure company’s policies, rules and regulations and security requirements are met
  • Developing and maintaining efficient systems to deal with client queries and support
  • Referring issues and potential sales opportunities to Sales and Marketing Executives where relevant
  • in any related field; additional certification is a plus
  • Proven work experience as a Front desk manager or Reception manager
  • Hands on experience with office machines (printers etc)

Remuneration

  • Very attractive.

 

How To Apply
Interested and qualified candidates should e-mail their Applications to: desk@ultramediasolution.com

Note

  • Candidates selected for further consideration will be contacted for interviews
  • Interested candidates must be resident in Lagos.

Cake/Client Service Officer at Simeon’s Pivot Resources

Simeon’s Pivot Resources – A Human Resource and Management Consulting Company with a focus on Performance Management, is currently recruiting to fill the vacant position below:

Job Title: Cake/Client Service Officer
Location
: Omole, Lagos

Job Description/Requirements

  • We are recruiting for the position of a Cake/Client Service Officer for our client in a confectionery industry.
  • Suitable and experience candidate’s must have worked in the capacity of a customer service officer, client service officer or related position in a confectionery industry
  • B.Sc/HND in Hotel and Catering Management or a related course of study.

 

 

 

How To Apply
Interested and qualified candidates should send their CV’s to: jobs@simeonspivot.com with position applied for as the subject of the mail.

Ongoing Recruitment at The Enugu State Judiciary, April, 2018

The Enugu State Judiciary, under the distinguished leadership of the Chief Judge Hon. Justice N. R Emehelu FCIArb., is establishing a Multidoor and Fast track Court system which is aimed at speedy disposal of cases.

In furtherance to this it is calling on suitable and interested candidates for the following positions below:

 

 

Job Title: Centre Registrar
Location: Lagos

Requirements

  • A Degree in Law. Certificate training in ADR is an added advantage
  • The applicant must have experience in administration and personnel management.
  • The applicant must be at least 25 years of age
  • The applicant must be versatile and proficient in computer usage and information technology (IT)
  • Applicant must possess good communication skills in English and lgbo Languages. Knowledge of any other Nigerian language is an added advantage
  • Applicant must be a person of integrity.

 

 

Job Title: Case Manager
Location: Lagos

Requirements

  • A Degree in Law. Certificate training in ADR is an added advantage
  • The applicant must have experience in administration and personnel management.
  • The applicant must be at least 25 years of age
  • The applicant must be versatile and proficient in computer usage and information technology (IT)
  • Applicant must possess good communication skills in English and lgbo Languages. Knowledge of any other Nigerian language is an added advantage
  • Applicant must be a person of integrity.

 

 

Job Title: Client Relations Officer
Location: Lagos

Requirements

  • A Degree in Law. Certificate training in ADR is an added advantage
  • The applicant must have experience in administration and personnel management.
  • The applicant must be at least 25 years of age
  • The applicant must be versatile and proficient in computer usage and information technology (IT)
  • Applicant must possess good communication skills in English and lgbo Languages. Knowledge of any other Nigerian language is an added advantage
  • Applicant must be a person of integrity.

 

 

Job Title: Front Desk Officer
Location: Lagos

Requirements

  • A Degree in Law. Certificate training in ADR is an added advantage
  • The applicant must have experience in administration and personnel management.
  • The applicant must be at least 25 years of age
  • The applicant must be versatile and proficient in computer usage and information technology (IT)
  • Applicant must possess good communication skills in English and lgbo Languages. Knowledge of any other Nigerian language is an added advantage
  • Applicant must be a person of integrity.

 

 

Job Title: Dispatch Rider
Location: Lagos
Grade Level: 4

Requirements

  • Minimum qualification of O’ level (WAEC).
  • The applicant must be at least 18 years of age
  • The applicant must possess good communication skills in English and Igbo languages. Knowledge of any other Nigerian language is an added advantage
  • The applicant must be a person of integrity.
  • Applicant must have a valid motorcycle rider’s licence with at least 3 (three) years experience.

 

 

Job Title: Office Assistant
Location: Lagos
Grade Level: 4

Requirements

  • Minimum qualification of O’ level (WAEC).
  • The applicant must be at least 18 years of age
  • The applicant must possess good communication skills in English and Igbo languages. Knowledge of any other Nigerian language is an added advantage
  • The applicant must be a person of integrity.

 

 

Job Title: Cleaner
Location: Lagos

Job Description

  • Reputable Cleaning firms are invited to send in their bids for the job of cleaning the Centre.

Requirements

  • Candidates should possess relevant qualifications.

 

 

How To Apply
Interested and qualified candidates/firm should forward their Application Letters, which should be addressed to the “Chief Judge and Chairman, Enugu State Judicial Service Commission, High Court Complex Enugu” and submitted to:
The Office of the Secretary,
Enugu State Judicial Service Commission,
Enugu State.

 

 

Application Deadline 27th April, 2018.

Current Job Vacancies at Peen Nigeria Limited, April 2018

Peen Nigeria Limited, is licensed to provide Stevedoring services in Nigeria, and we are presently recruiting suitably qualified candidates to fill the position below:

 

 

Job Title: Bartender/ Bar Man
Location: 
Lagos

Job Description

  • Preparing beverages for patrons and serving them at the bar or through the wait staff. Maintaining a clean and organised work environment.

Responsibilities

  • Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits
  • Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail
  • Satisfying patron requests in a timely manner
  • Assessing customer preferences and making drink recommendations
  • Collecting money for drinks served and providing change as needed
  • Balancing cash receipts
  • Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories
  • Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment
  • Organising the bar area to streamline drink preparation and inventory
  • Placing orders for liquor, beer, wine, and other supplies
  • Slicing, pitting, and preparing fruit garnishes for drinks
  • Planning bar menus
  • Creating unique drinks
  • Preparing and serving appetisers, snacks, or other food items for customers at the bar
  • Complying with all food and beverage regulations.

Requirements

  • Applicants should have a minimum of S.S.C.E qualification.
  • Minimum Experience: 1- 3 years.

Skills:

  • Training or Experience with Bartending, Extensive Knowledge of Drink Mixing and Garnishing, Strong Communication Skills;
  • Positive Attitude, Personable demeanour, Multitasking, Attention to Detail, Organisation, Ability to Stand for Long Periods;
  • Strong Observational Skills, Conflict Resolution, Computer Literacy, Second Language a Plus.

 

 

Job Title: Hotel Front Desk Office (Male)
Location:
 Lagos

Job Description

  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  • Greet and welcome guests
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Receive letters, packages etc. and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Check, sort and forward emails
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files
  • Monitor office expenses and costs
  • Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements

  • Proven experience as front desk representative, agent or relevant position
  • Familiarity with office machines (e.g. fax, printer etc.)
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation

Qualifications

  • Minimum of High School Diploma; additional qualifications will be a plus
  • Minimun of 2years experience as Hotel Front desk
  • Applicants should reside around Magodo, Ikeja, Ojota, Ketu Axis.

 

 

Job Title: Quality Control Officer
Location: 
Lagos

Job Description

  • Approve incoming materials by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable materials
  • Approve in-process production by confirming required specifications, conducting visual and measurement tests, and communicating the required adjustments to the production supervisor
  • Approve all finished products by confirming specifications and conducting required tests
  • Return products for re-work if needed and complete documentation to confirm re-work
  • Document and update inspection results by completing reports and logs
  • Keep measurement equipment operating by following operating instructions and calling for repairs.
  • Maintain safe work environment by following standards and procedures and complying with legal regulations
  • Coach and mentor junior employees; seek opportunities to grow leadership in others
  • Update job knowledge by participating in educational opportunities, reading technical publications, attending seminars, watching industry videos, etc.
  • Accomplish organization mission by completing related results as needed

Job Requirement and Qualification

  • 0 -2 years in a leadership or managerial position
  • Work authorization security clearance
  • Excellent computer skills, including MS Office
  • Strong communication skills, including the ability to explain and teach methodologies
  • Understanding of manufacturing methods and procedures
  • Candidates should reside around Surulere, Mushin, Yaba Axis

 

 

Job Title: Hotel House Keeper
Location: Lagos

Responsibilites

  • Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
  • Ensure all rooms are cared for and inspected according to standards
  • Protect equipment and make sure there are no inadequacies
  • Notify superiors on any damages, deficits and disturbances
  • Deal with reasonable complaints/requests with professionalism and patience
  • Check stocking levels of all consumables and replace when appropriate
  • Adhere strictly to rules regarding health and safety and be aware of any company-related practices

Qualification

  • Minimum of SSCE

Requirments:

  • Proven experience as a cleaner or housekeeper
  • Ability to work with little supervision and maintain a high level of performance
  • Customer-oriented and friendly
  • Prioritization and time management skills
  • Working quickly without compromising quality
  • Knowledge of English language

 

 

Job Title: Hotel Waitress
Location
: Lagos
Level: Management
Employment type: Permanent contract

Job Description

  • Take orders and serve food and beverages to patrons at tables in dining establishment.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Communicate with customers to resolve complaints or ensure satisfaction.
  • Collect payments from customers.
  • Process customer bills or payments.
  • Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Communicate dining or order details to kitchen personnel.
  • Take customer orders.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Process customer bills or payments.
  • Take orders from patrons for food or beverages.
  • Check patrons’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

Qualification

  • Minimum of SSCE

 

 


How to Apply

Interested and qualified candidates should send their CV’s to: peennigeria@gmail.com

 

Note

  • Applicants should be a residence in Lagos around Magodo, Ojota, Shangisha and Ketu area. Must be able to resume work immediately.
  • Only shortlisted candidates would be contacted.

Latest Job Vacancies at The Obafemi Awolowo University

The Obafemi Awolowo University is a comprehensive public institution established in 1962 as The University of Ife. The University is situated on a vast expanse of land totaling 11,861 hectares in Ile-Ife, Osun State, southwest of Nigeria.

The Post of the Bursar of the Obafemi Awolowo University, Ile-Ife, Nigeria, will be vacant by 10th May, 2018.

Applications are hereby invited from suitably qualified candidates to fill the position below:

 

 

Job Title: Bursar
Location:
 Osun

The Job

  • The Bursar is the Chief Financial Officer of the University and is responsible to the Vice- Chancellor for the day-to-day administratIon and control of the financial affairs of the University.
  • The Bursar shall hold office for a period of five years from the effective date of his/her appointment and on such terms and conditions as may be specified in the letter of appointment.

The Person

  • The person to be appointed must have exhibited in the past, considerable ability, competence, industry and integrity. He or she must be proactive and capable ofefficient and effective management of a coordinated system of deccntralized Bursary.
  • He/she must possess good human relations.

Qualification and Experience

  • The applicant must possess a good University honours Degree in Accounting or related discipline with at least 10 years relevant experience preferably in University accounting system or that of comparable institution of higher learning, Industry, commerce or any other arms of the Public Service.
  • Possession of a relevant higher degree will be an added advantage while adequate knowledge of computer applications and Certificate of the Final Examinations of any of the recognized bodies viz: ICAN, ANAN, ACCA or any other recognized and acceptable accounting professional qualification.
  • The applicant must have served for at least five (5) years in Senior Management position not lower than Deputy Bursar or its equivalent.
  • The candidate should not be older than 60 years of age by May 10, 2018.

Entitlements and Benefits

  • A consolidated salary as for Bursars of Federal Universities with benefits which include a subsidized hard-furnished residential accommodation on the University campus, medical care for the appointee, spouse and up to five (5) children.
  • Forty-two (42) working days annual paid leave, official car and driver, Contributory Pension Scheme, gardener, and such other benefits as may be determined from time to time by the Federal Government of Nigeria and the University Governing Council.

 

 

Job Title: Registrar
Location:
 Osun

The Position and Duties

  • The University Registrar is a Principal Officer and the Chief Administrative Officer of the University, who is responsible to the Vice-Chancellor for the day-to-day administration of the University except for financial matters which fall within the purview of the Bursar.
  • The Registrar is also the Secretary to the Governing Council, Senate, Convocation, Congregation and other statutory bodies as defined by the University Laws.
  • He/She shall also perform all other duties assigned to him/her by the Council and/or the Vice-Chancellor from time to time.

Qualifications

  • The ideal candidate must possess a good University honours Degree and a Masters Degree.
  • He/She must also have at least fifteen (15) years post qualification experience, out of which a minimum of five (5) years must have been spent in a position not less than Deputy Registrar in a Federal University.

Conditions of Service

  • The appointment is for a single tenure of five (5) years only, while salary and other conditions of service shall be as approved for Registrars of Federal Universities by the Federal Government of Nigeria and the Governing Council of Obafemi Awolowo University, Ile-Ife.

The Candidate

  • The person who will be Registrar, given the complexity and scientific nature of the administrative processes of a 21st century University, must not only be a goal-getter but must also be able to show drive, exceptional initiative, great ability for institutional networking with the outside world and must have a suave mien that typifies a 21st Century world class University.

In addition, the ideal candidate shall be:

  • Less than 60 years of age by June 1, 2018;
  • A person of impeccable integrity and strong moral character with ability to relate excellently with staff, students and the general public;
  • A person with an articulate vision for the development of the University in general and the Registry in particular. combined with a strong passion to implement the vision;
  • Highly conversant with the intricacies and peculiarities of a Federal University system;
  • Of good physical and mental health, pleasant disposition
  • Up-to-date in Information and Communication Technology (ICT) skills.
  • A person of strong character sound leadership skills and ability to instill confidence and engender trust in his/her members of staff;
  • Devoid of any criminal record; and
  • Able to demonstrate sagacity and wisdom in the face of crisis or undesirable situations.

 

 

How To Apply
Interested and qualified candidates should submit twenty-five (25) copies of word-processed applications and up-to-date detailed Curriculum Vitae and names of three (3) referees to the Vice-Chancellor and marked ‘Confidential: for the attention of the Vice-Chancellor’ at the left hand top corner of the envelope. Late applications will NOT be entertained and only applications of shortlisted candidates will be acknowledged:

  • Full Name (Surname first in capital letters).
  • Post Applied for.
  • Date and place of birth (attach birth certificate/sworn affidavit).
  • Nationality.
  • State of Origin, Senatorial District and Local Government Area (if a Nigerian).
  • Permanent Home Address.
  • Current Postal Address/including G.S.M Telephone number.
  • Marital Status
  • Number of Children and their Ages.
  • Institutions Attended with dates.
  • Academic/Professional qualifications and distinctions obtained with dates (attach copies of credential)
  • Work Experience with dates.
  • Present Employment. Status, Salary (if any).
  • Service to national and international bodies.
  • Extra-curricular Activities.
  • Any physical challenge?
  • Names and Addresses of three (3) referees who must have been closely associated with candidate’s academic/work experience.
  • Signature and Date

Each application should include twenty-five (25) copies of the candidates Vision for the University as well as the names and addresses of three 3) referees.

Each referee must be contacted by the applicant to forward, directly to the Vice-Chancellor, a confidential report on the candidate’s character, academic and managerial competencies in a properly sealed envelope marked ‘Job Title of position applied for: Referee’s report” at the top left corner of the envelope within the period allowed for the submission of the application. Interested and qualified candidates should:

Click Here to complete an online Application and print out the completed form. The printed (online application form, along with the hard copies of the application document, is to be submitted under confidential cover, to:
The Vice-Chancellor,
Obafemi Awolowo University,
Ile-Ife,
Osun State.

 

Application Deadline 23rd May, 2018.

Latest Job Vacancies at Standard Metallurgical Company (SMC) Limited

Standard Metallurgical Company (SMC) Limited is a steel manufacturing company located in Sagamu, Ogun State, Nigeria licensed under RC 882535 dated April 2010. Our Mission is to produce highly standardized steel products for both the constructional and industrial sectors in the market. Our project constitutes of 4 phases that is projected to end in 2022. Meanwhile, the factory has finished its first phase and started manufacturing a high quality reinforced rebar and wire rod in coils of various sizes and lenghts.

We are recruiting to fill the following vacant positions in Ogun State below:

 

 

Job Title: EAF Furnace Operator
Location:
 Sagamu, Ogun

Qualification

  • Candidates should possess relevant qualifications

 

 

Job Title: IT Service Desk Officer
Location:
 Sagamu, Ogun

Qualification

  • Candidates should possess relevant qualifications

 

 

Job Title: Windows Server Administrator
Location:
 Sagamu, Ogun

Qualification

  • Candidates should possess relevant qualifications

 

 

Job Title: Service Instrumental Engineer
Location:
 Sagamu, Ogun

Qualification

  • Candidates should possess relevant qualifications

 

 

Job Title: Air Separation Plant (ASP) Operator
Location:
 Sagamu, Ogun

Qualification

  • Candidates should possess relevant qualifications

 

 


How To Apply

Interested and qualified candidates should forward their application letter along with CV’s to: recruiter@smc.com.ng

 

Application Deadline 25th April, 2018.

New Job Openings at e.Stream Networks Limited

e.Stream Networks Limited, an ISO9001 Quality Certified company is a licensed broadband communications provider dedicated to providing suitable connectivity solutions for businesses.With over a decade in the ICT sector and presence all over Nigeria, we leverage on providing a unique combination of industry experience and expertise in our service offering to all our clients across the country.

We are recruiting to fill the vacant position below:

 

 

Job Title: Service Desk Officer (Strategic Account Support)
Location:
 Nigeria
Reports to: Assistant Manager, Service Desk
Direct reports: N/A

Job Purpose

The primary goal for the position of Service Desk Strategic Account Support is;

  • To act as a single point of contact for all user incidents, requests and general communication on services for eStream Strategic Account Support (Class D, & E customers).
  • To restore ‘normal service operation’ as quickly as possible in the case of disruption & follow up till incident resolution life cycle.
  • To improve user awareness of service issues and use of services.
  • To manage user communication and escalating incidents and requests using defined procedures.
  • To enhance customer relationships, meeting organizational & operational objectives.

Duties and Responsibilities
Strategic Insight and Integration

Technical / Analysis and Problem Solving:

  • Use of eStream approved monitoring software’s, to proactively monitor links; remotes, PoPs, & backhauls, (End to End) for all Strategic account services.
  • Prompt communication of incident status & progress to customers, & in house till resolution.
  • Systematically troubleshoot incidents through all point of failures and attempt resolution of such incidents for all links being managed.
  • Escalate all unresolved incidents to affected (Outsource service support) / eStream 2nd/ 3rd level support and follow through to resolution life cycle.
  • Coordinate & manage user (Customer) requests related service.
  • Ensure documentation of all incidents and user requests on Microsoft Dynamic CRM.
  • Ensure service performance reports are sent to customers on weekly, monthly and quarterly basis.
  • Provide & report detailed intelligence on service performance for all service being managed to Line manager.
  • Reconcile customer service performance against target on monthly/quarterly basis.
  • Enhance Customer relationship with the company through planned, anticipatory calls to review service performance.
  • Escalate all twice recurring incidents to Line Manager and follow up till resolution & update the customer on complaint/incident status.
  • Liaise with Outsource service support in response to organisational request for access to supplier (Vendor) premises for service

Maintenance and incident management:

  • Responsible for ensuring that service level target is adhered to during incident resolution process. Maintenance of existing customer accounts through Customer Retention Ratio (CRR) Interpersonal, Relationship Management & Collaboration
  • Constantly liaise with service desk team members and all stakeholders to ensure customer satisfaction

Communication:

  • Reporting service impacting incidents on a weekly/monthly basis to service manager.
  • Reporting service performance to customers on weekly / monthly/quarterly basis

Customer Focus:

  • Maintain constant communication with the customer, identify potential issues, and implement appropriate solutions.
  • Work with customers face-to-face or via telephone, attending on-site meetings when necessary.

Financial Management:

  • Increasing revenue through quarterly business chargeback reduction by prudent surcharge negotiation with customers

Requirements
Education & Work Experience:

  • B.Sc/HND,in either Computer Science, Computer Engineering, Electrical Electronics Engineering, Telecommunications Engineering or any other relevant discipline
  • At least 3-5 years of customer support experience, part of this working as a Service Desk /Team Leader role
  • Possession of relevant certification and member of relevant association is required
  • Fluent in English and any other local language is an advantage

Competency, Skills & Certifications:

  • ITIL certified or have knowledge of ITIL. CCNA, CWNA
  • Customer service, Soft skill, Service Mgt training and other relevant certificate applicable
  • Strong knowledge of & any other monitoring that may be used by the organisation.
  • Experience in the use of software applications including; (Solarwind’s, Cacti, iMonitor, WinBox, Microsoft Dynamics CRM, Air-control, CNS Server. etc
  • Technical understanding of network infrastructure.
  • Ability to drive initiatives with minimal supervision.
  • Planning and organizing skills
  • Relationship & People Management
  • Process Awareness & Implementation
  • Service Desk Experience
  • Emphasizing Excellence

KPIs:

  • Reduce time to resolve incidents
  • Average time to escalate Incidents & Follow ups.
  • Improve Customer satisfaction to reduce churn rate
  • Maintain good relationship with Customers
  • Ensure proper documentation of customer records.
  • Strict Compliance to QMS Standards.

Working conditions:

  • The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
  • The incumbent may occasionally work off-site

Physical requirements:

  • This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.

Interested and qualified candidates should: Click here to apply

 

 

Job Title: Service Delivery Officer
Location:
 Nigeria
Reports to: Service Delivery Team Lead
Direct reports: NIL

Job Purpose

  • Service Delivery Officer is responsible for planning, coordinating and facilitating the delivery of services to customers in line with e.Stream standard.
  • The incumbent is expected to develop realistic project schedule, conduct risk management and stakeholder management toward attaining customer’s satisfaction.

Duties and Responsibilities
Strategic Insight and Integration:

  • Work collaboratively with the technical team to maintain thorough knowledge of product capabilities with regards to customer requirement.
  • Responsible for ensuring and confirming that newly deployed services are done in line with e.Stream standard.

Technical / Analysis and Problem Solving:

  • Coordinates the activities of the project team and external vendors in order to ensure services delivered consistently meet customers’ expectation.
  • Ensures the delivery of services to customers within the agreed timeline.
  • Responsible for ensuring effective quality control processes are in place to monitor services delivered to customers.
  • Ensure accurate documentation of services delivered to customers on the CRM.

Leadership:

  • Contribute in creating and driving a vision for the unit in line with corporate goals.
  • Lead and motivate team members – encouraging them to deliver quality results

Interpersonal, Relationship Management & Collaboration:

  • Liaise with internal stakeholders and 3rd party vendors to deliver projects.
  • Promote customer service and track timelines for delivery of services to customers.

Communication:

  • Deliver periodic and regular reports to line manager on service delivery activities, challenges and results.
  • Provide regular important update to customers and internal stakeholders.
  • Seek and provide useful feedback to line manager.
  • Generate and submit periodic report on service delivery issues to management for informed decision.

Customer Focus:

  • Ensure delivered services meet customer’s requirement.
  • Provide platforms to receive customers’ feedback.
  • Ensure prompt delivery of services to customers.

Requirements
Education & Work Experience:

  • Bachelor’s degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
  • Minimum of 3 years work experience in a relevant role.
  • Network experience in an ISP environment or a systems integration company with specialization in enterprise and service provider routing and switching solutions.
  • Affiliation with relevant professional bodies

Competency, Skills & Certifications:

  • Project Management Training/Certifications (PMP, Prince 2, etc.)
  • Certification in CCNA & ITIL
  • Strong verbal/written communication ethics
  • ISP Network Design
  • RF Technology Skills
  • Leadership
  • Customer Service
  • Relationship & People Management

KPIs:

  • Successful delivery of projects within the agreed timeline.
  • 100% compliance to QMS standard.

Working conditions:

  • The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
  • The incumbent may be required to travel out of station seldom.

Physical requirements:

  • This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.

Interested and qualified candidates should: Click here to apply

Vacant Job For Client Service Executive at AIICO Insurance Plc

AIICO Insurance Plc (NSE Ticker: “AIICO”) is an insurance, pensions management, Established in 1963,

AIICO Insurance Plc.

we are currently recruiting qualified persons for the position of:

Job Title: Client Service Executive

Location: Nigeria

Ref No: (JOB CODE AIC002)

Qualification:

  • Minimum qualification OND

 

 

Job Title: Risk Advisor

Location: Nigeria

Ref No: (JOB CODE AIC002)

Qualification:

  • Minimum qualification OND

 

 

How To Apply
Interested candidates should send their CV’s to: ngozi.odum@aiicoplc.com Stating the (JOB CODE AIC002) as the subject of the mail

Latest Job Vacancies at Chelis Education Consult Limited

Chelis Education Consult Limited, is recruiting on behalf of its clients in various sectors, to fill the following vacant positions below:

 

 

Job Title: IT Personnel
Location
: Ilorin, Kwara

Requirements
Qualifications:

  • B.Sc, HND or OND in relevant fields

Experience & Skill:

  • A minimum of 3 years cognate experience in a reputable institution.
  • Excellent and effective communication skill & good team player
  • Excellent knowledge of Nursing in an academic environment.
  • Excellent knowledge of Standard operational procedure.
  • Computer & Internet literate: Microsoft Word, Excel Spreadsheet, PowerPoint etc

 

 

Job Title: Class Teacher
Location
: Ilorin, Kwara

Requirements
Qualifications:

  • B.Sc, HND or OND in relevant fields.

Experience & Skill:

  • A minimum of 3 years cognate experience in a reputable institution.
  • Excellent and effective communication skill & good team player
  • Excellent knowledge of Nursing in an academic environment.
  • Excellent knowledge of Standard operational procedure.
  • Computer & Internet literate: Microsoft Word, Excel Spreadsheet, PowerPoint etc

 

 

Job Title: School Librarian (Female)
Location
: Ilorin, Kwara

Requirements
Qualifications:

  • B.sc, HND or OND in relevant fields

Experience & Skill:

  • A minimum of 3 years cognate experience in a reputable institution.
  • Excellent and effective communication skill & good team player
  • Excellent knowledge of Nursing in an academic environment.
  • Excellent knowledge of Standard operational procedure.
  • Computer & Internet literate: Microsoft Word, Excel Spreadsheet, PowerPoint etc

 

 

Job Title: School Nurse (Female)
Location
: Ilorin, Kwara

Requirements
Qualifications:

  • School of Nursing Certificate, B.Sc, HND or OND in relevant fields

Experience & Skill:

  • A minimum of 3 years cognate experience in a reputable institution.
  • Excellent and effective communication skill & good team player
  • Excellent knowledge of Nursing in an academic environment.
  • Excellent knowledge of Standard operational procedure.
  • Computer & Internet literate: Microsoft Word, Excel Spreadsheet, PowerPoint etc

 

 

Job Title: Administrative/Marketing Officer
Location
: Kaduna

Requirements/Qualifications

  • Male/Female
  • B.Sc, HND or OND in relevant fields

Experience & Skill:

  • A minimum of 3 years cognate experience in a reputable institution.
  • Excellent and effective communication skill & good team player
  • Excellent knowledge of marketing in an academic environment.
  • Excellent knowledge of Standard operational procedure.
  • Computer & Internet literate: Microsoft Word, Excel Spreadsheet, PowerPoint etc
  • Very fluent in Hausa language.

 

 


How To Apply

Interested and qualified candidates should send their Applications, CV’s and 1 recent Passport to: info@cheliseducation.com

 

Application Deadline 30th April, 2018.

Recent Job Vacancies at Stonewatch Consulting Limited

Stonewatch Consulting Limited is an indigenous company which began operations in 2015 and a duly incorporated company under the Nigerian  Company and Allied Matters Act 1990. Stonewatch Consulting Limited  is a comprehensive engineering firm with uncommon capabilities for planning, designing, executing construction projects, offering core mechanical, electrical, and plumbing design, as well as fire protection, architectural lighting technology, commissioning and sustainable consulting services.

We are recruiting to fill the position below:

 

 


Job Title: 
Mail Clerk
Location: 
Lagos

Job Brief

  • We are looking for a Mail Clerk to handle, sort and distribute envelopes and packages.
  • In this role, you should be diligent and reliable. You should have attention to detail, good literacy skills and the ability to remain calm and productive when handling urgent mail or postage mistakes.
  • Your goal will be to ensure our mail reaches its recipients in good condition.

Responsibilities

  • Sign for incoming registered or certified mail
  • Sort mail by department, location or category (e.g. bills, notices, personal)
  • Stamp and record date of receipt and sender’s name
  • Keep records of incoming packages, including their weight, return address and description
  • Collect and prepare correspondence to be mailed (e.g. applying appropriate stamps, verifying addresses)
  • Correct and reforward misdirected mail
  • Arrange for express delivery when needed
  • Distribute mail to individuals or departments
  • Track mailroom supplies (e.g. stamps, envelopes, address labels)

Requirements

  • Proven experience as a Mail Clerk or Office Clerk
  • Experience with mail sorting and postage meter machines is a plus
  • Good computer skills
  • Well-organized, with sharp attention to detail
  • Ability to work under pressure
  • Good communication and literacy skills
  • High school diploma preferred Application Method

 

 

Job Title: Office Assistant
Location: 
Lagos

Job Brief

  • We are looking for a competent Office Assistant to help with the organization and running of the daily administrative operations of the company.
  • The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

Responsibilities

  • Organize office and assist associates in ways that optimize procedures
  • Sort and distribute communications in a timely manner
  • Create and update records ensuring accuracy and validity of information
  • Schedule and plan meetings and appointments
  • Monitor level of supplies and handle shortages
  • Resolve office-related malfunctions and respond to requests or issues
  • Coordinate with other departments to ensure compliance with established policies
  • Maintain trusting relationships with suppliers, customers and colleagues
  • Perform receptionist duties when needed
  • Using “back-office” computer systems (ERP software)

Requirements

  • Proven experience as an back office assistant, office assistant, virtual assistant or in another relevant administrative role
  • Knowledge of “back-office” computer systems (ERP software)
  • Working knowledge of office equipment
  • Thorough understanding of office management procedures
  • Excellent organizational and time management skills
  • Analytical abilities and aptitude in problem-solving
  • Excellent written and verbal communication skills
  • Proficiency in MS Office

Remuneration
#75,000 – #100,000 Monthly

 

 

Job Title: Production Supervisor
Location: 
Lagos
Job brief

  • We are looking for an experienced Production Supervisor to oversee our production operations. You’ll guarantee that manufacturing remains a smooth and efficient process by monitoring employees and organizing workflows.
  • In a fast paced environment like production, the supervisor is an integral part of the manufacturing process. They must be competent and comprehend complex operations. You should also be able to optimize day-to-day activities while minimizing the costs.
  • The goal is to ensure that production processes deliver products of maximum quality in a profitable manner.

Responsibilities

  • Set daily/weekly/monthly objectives and communicate them to employees
  • Organize workflow by assigning responsibilities and preparing schedules
  • Oversee and coach employees
  • Ensure the safe use of equipment and schedule regular maintenance
  • Check production output according to specifications
  • Submit reports on performance and progress
  • Identify issues in efficiency and suggest improvements
  • Train new employees on how to safely use machinery and follow procedures
  • Enforce strict safety guidelines and company standards

Requirements

  • Proven experience as Production Supervisor or similar role
  • Experience in using various types of manufacturing machinery and tools
  • Advanced skills in MS Office
  • Organizational and leadership abilities
  • Communication and interpersonal skills
  • Self-motivated with a results-driven approach
  • Problem-solving skills
  • High School Diploma; Degree in a Technical, Engineering or relevant field will be an advantage

Remuneration
#80,000 – #120,000 Monthly

 

 

How To Apply
Interested and qualified candidates should forward their CV’s to: info@stonewatchconsulting.com.ng

 

Application Deadline  24th April, 2018

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