Hotels.ng Vacancies for Customer Support Agents

Hotels.ng – We are an online travel agency that specialises in hotel bookings within Nigeria. We help customers book hotel rooms online, provide comprehensive help and support to our clients and make the hotel booking process smooth and easy.
We are recruiting to fill the position below:

 

 

Job Title: Customer Support Agent
Location: Ikot Ekpene, Akwa Ibom
Job Description

  • This is the application process for Customer Support Agents for the Akwa Ibom Office of Hotels.ng.
  • The job should only be filled out by applicants interested in working on-site in the state.

How to Apply
Interested and qualified candidates should:
Click here to apply

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Latest Jobs in a Hospitality Service Company

Teclab Management Services Limited – Our Client, a Hospitality Service Provider, with a 90 bedroom large International hotel of 4 standards in Lagos, requires the services of a qualified candidate to fill the position below:

 

 

Job Title: Hotel Operations Manager
Location:
 Lagos
Job Summary

  • To oversee the day-to-day operations, supervise the work of staff members while interacting with customers to ensure satisfaction.
  • Candidate should have an excellent level of commercial awareness, which can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manger / Cluster General Manager and to help formulate solutions.
  • The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.

Duties & Responsibilities

  • Fully responsible for all aspects of all departments.
  • Support and work with all Head of Departments in all aspects of running this hotel.
  • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
  • Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
  • Inspecting all departments for SOP implementation.
  • Inspecting all departments with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
  • Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
  • Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
  • Monitor the co-ordination between all departments for smooth & efficient operations.
  • Assessing and reviewing customer satisfaction and service recovery process.
  • Meet all dept. heads to review & train the staff to upkeep the human capital.
  • Identifying staff learning needs and assisting with development

Qualifications

  • A Bachelor’s Degree in Hotel, Business or Hospitality Management an MBA will be an added advantage.

Experience:

  • Minimum of 5 Years in the Hospitality Industry in the capacity of the role advertised.

Remuneration
Salary is attractive and commensurate with experience.

 

 

Job Title: Hotel Bar Manager
Location
: Lagos
Job Summary

  • Plan, direct and oversee all bar operations including managing staff, ensuring product and service standards are met and implementing and maintaining procedures for maximum operating efficiency.

Main Job Tasks and Responsibilities

  • Set objectives and targets for beverage unit/bar
  • Determine staff needs and recruit staff
  • Performance manage staff
  • Assess development needs and train and coach staff
  • Delegate duties and tasks to staff to meet objectives and maximize resources
  • Set and monitor quality and service standards for staff
  • Direct and manage staff members to meet standards and objectives
  • Ensure staff operate within company policies
  • Organize and adjust staff rotas and schedules in accordance with available resources and labor regulations
  • Oversee the preparation and presentation of beverages to meet set standards
  • Resolve customer complaints promptly
  • Monitor cleanliness and hygiene of bar area
  • Promote and practice compliance with fire, health, safety and hygiene standards and regulations
  • Oversee accurate cash-up procedures and ensure necessary paperwork is complete
  • Ensure adherence to cash management procedures
  • Ensure adherence to stock control procedures
  • Monitor and order supplies
  • Liaise with suppliers and sales representatives
  • Confirm that procurement of supplies is on the best possible terms
  • Make certain all deliveries are checked in correctly and documentation is correct
  • Check stock is correctly rotated and stored to reduce wastage
  • Oversee the bar display to maximize functionality and attractiveness
  • Set, monitor and control budget for the beverage unit/bar
  • Plan and implement cost control measures
  • Plan and implement systems to maximize sales and revenue
  • Organize promotional activities
  • Implement improvements for products and service
  • Maintain regular communication with staff and management through meetings and discussions
  • Stay current with relevant legislation regarding service of alcohol, sale of tobacco and licensing

Requirements / Qualification

  • A HND or Bachelor’s Degree in Sciences / Arts or any related field.

Skills and Experience:

  • Experience in the management of a bar or beverage service operation
  • Complete working knowledge of alcoholic and non-alcoholic beverages
  • Knowledge of business management principles and practices
  • Knowledge of basic accounting procedures
  • Knowledge of cost control procedures
  • Knowledge of administrative procedures

Key Competencies:

  • Judgment
  • Decision-making
  • Problem-solving
  • Organizing and planning
  • Resource allocation and management
  • Delegation
  • Communication
  • Attention to detail
  • Coaching
  • Stress tolerance
  • Team member

Experience:

  • Minimum of 6 Years in the Hospitality Industry and in the capacity of the role advertised.

Salary

  • Very attractive and commensurate with experience.

 

How to Apply
Interested and qualified candidates should send their CV’s to: hr@teclab-ng.com

Note: Only qualified candidates will be contacted.

 

Application Deadline: 24th August, 2017.

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Vacancy in an Industrial and Hospitality Catering Services Company for a Waiter & Waitress

Stresert Services Limited – Our client provides Industrial Catering Services and hospitality services to corporate organizations and hotels. As a result of a new contract; they seek the services of skilled persons to take orders and deliver food and beverages to our customers in the position below:

 

 

Job Title: Waiter & Waitress
Location: Surulere, Lagos (proximity to work is highly desired).
Contract: 2 weeks

Slot: 7
Role Objective

  • Provides efficient, courteous, punctual service to the guests by paying special attention to each one so that, everyone leaves the event satisfied with the organization’s services.

Responsibilities

  • Providing excellent customer service to ensure satisfaction
  • Taking customer orders and delivering food and beverages in a timely fashion.
  • Serve food and drink orders
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Clean tables and eating areas after guests
  • Remove dishes and glasses from tables or counters; take them to kitchen for cleaning.
  • Carry dirty plates, glasses and silverware to kitchen for cleaning
  • Provide excellent customer service to guests
  • Present menu and provide detailed information when asked; make menu recommendations, answering questions
  • Prepare tables by setting up linens, silverware and glasses
  • Other responsibilities assigned

Qualification and Experience
Educational Qualification:

  • At least a high school Education (SSCE) MUST be able to communicate in English language.

Relevant Working Experience:

  • Minimum of relevant 6 months background in the hospitality/Industrial catering sectors.

Required Skills
Self Confident & Communication Skill:

  • Ability to act properly on the information received and translate the information in the correct manner effectively and efficiently to ensure a repeat order from clients.

Customer Focus:

  • Efficiently and effectively ensures that customers are comfortable around the canteen by providing courteous service to customers and ensuring the environment is clean.

Team Player:

  • Ability to work with others, giving a seamless service void of mistakes to the customers.

Time Management Skill:

  • Ability to understand the importance of assigned task and prioritising them accordingly.

Multitasking & stress Management Skills:

  • Ability to do multiple task same time; be calm and in control when there is high work demand

How to Apply
Interested and qualified candidates should send their CV’s to: recruitment@stresertservices.com using ‘Waiter/Waitress’ as subject of mail.

Note:
 Experienced candidates will be contacted for interviews immediately.

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Recent Job at Sheraton for an IT Service Agent

Marriott International – Our client, Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience.
We are recruiting to fill the position below:

 

 

Job Title: IT Service Agent
Job Number: 17001JCS
Location: Lagos
Job Category: Information Technology
Brand: Sheraton Hotels & Resorts
Schedule: Full-time
Position Type: Non-Management/Hourly
Description

  • We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary

  • Follow all company policies and procedures; protect company assets. Address guests’ service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others.
  • Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support.
  • Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity.
  • Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations.
  • Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment.
  • Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program.
  • Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms.
  • Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

How to Apply
Interested and qualified candidates should:
Click here to apply

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Balcom Royal Suites Recruitment for Cooks/ Kitchen Assistants in Lagos

Balcom Royal Suites, a budget hotel, located in Amuwo Odofin, Lagos, is recruiting suitably qualified candidates to fill the position below:

 

Job Title: Cook/ Kitchen Assistant
Location: Lagos
Requirements
Interested candidates should meet the following requirements for the post of a cook/ kitchen assistant as follows:

  • Minimum qualification of SSCE/ Catering certificate.
  • Good cooking experience of 2 years or more in a hotel.
  • Must have good spoken and written English language.
  • Good team player.

How to Apply
Interested and qualified candidates should forward their CV’s to: balcomroyalsuitesamuwo@gmail.com

Or
Drop in person at
Balcom Royal Suites,
2 Abayomi Kiyomi Street,
Off Rafiu Babatunde Tinubu Road,
Apple Estate,
Amuwo Odofin (Festac) Axis,
Lagos State.
Application Deadline: 20th August, 2017.
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Current Jobs at Zeina Suites

Zeina Suites-The hotel is recruiting in Lekki Phase One, Lagos and Maitama, Abuja for the roles below. Salary packages are competitive, negotiable and in line with industry standards.

 

 

Job Title: Hotel General Manager (2 Slots)

Locations: Lekki Phase 1, Lagos & Maitama, Abuja.

Job Description (HM08)

  • Driving the business of the organisation
  • Developing and implementing marketing strategies for growing the business
  • Ensuring customer satisfaction at all times
  • Ensuring proper accountability of all hotel revenues and expenditures
  • Resolving customer issues in line with hotel policies and Industry standards
  • Establishing and maintaining communication channels with customers to ensure customer retention
  • Motivating staff for exceptional productivity and customer satisfaction
  • Maintaining statutory and regulatory interface to ensure compliance
  • Maintaining the right ambience for optimal performance

Requirements – Skill, Abilities, and Knowledge

  • Possession of Higher National Diploma/Degree and at-least 5 years work experience in a hotel setting. Further qualification in hospitality management is an added advantage
  • Computer Literacy
  • Self-motivating
  • Good crisis management skills
  • Knowledge of local environment and Industry dynamics is key
  • Excellent communication skills

 

 

Job Title: Receptionist (6 Slots)

Job Description (FD08)

  • Receiving guests to the hotel as the first point of contact.
  • Attending to guests professionally to address all enquiries
  • Receiving and maintaining guest reservations
  • Building good relationship and rapport with guests for customer satisfaction
  • Keeping clear and comprehensive records of guest room bookings and all billings for proper accountability
  • Maintaining orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times
  • Attending to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly
  • Reporting customer service issues promptly to the Manager to avoid service failures
  • Other duties as assigned by hotel manager/management

Requirements – Skill, Abilities, and Knowledge

  • Possession of at least Ordinary National Diploma with minimum of 2 years experience in a similar job
  • Excellent customer service skills
  • Good interpersonal skills
  • Excellent communication skills
  • Must be smart looking and orderly at all times
  • Ability to remain polite and calm at all times including when under intense work pressure

 

 

Job Title: Bartender (4 Slots)

Job Description (BT08)

  • Responsible for the hotel Bar reporting to the Manager.
  • Mixing and serving both alcoholic and non-alcoholic drinks for patrons of bar following standard recipes and procedures
  • Maintaining the right ambience at all times to ensure guest comfort and satisfaction
  • Ensuring that all bar stocks and sales are properly accounted
  • Working in collaboration with other bar/hotel staff to achieve synergy in customer service delivery

Requirements – Skill, Abilities, and Knowledge

  • Possession of at least Ordinary National Diploma with minimum of 1 year post qualification experience in a similar job or 2 years experience in a similar job.
  • Knowledge of alcoholic and non-alcoholic beverages
  • Experience serving drinks in bars and hotels
  • Exhibit excellent customer service skills.
  • Good interpersonal skills.
  • Must be smart and orderly at all times.
  • Good crisis management skills.
  • Ability to remain calm under intense customer pressure

 

 

Job Title: Hotel Chef/Cook (4 Slots)

Job Description (CC08)

  • Cooking/preparing the provided menu of the Hotel
  • Inspecting supplies, equipment, and work areas for cleanliness and functionality
  • Planning menus and ensuring uniform serving sizes and quality of meals
  • Developing recipes and determining how to present the food
  • Ordering and maintaining inventory of food and supplies
  • Monitoring sanitation practices and follow kitchen safety standards
  • Sanitizing food preparation and serving areas
  • Preparing, arranging and serving food to waiters for distribution
  • Placing orders for food supplies when available food is getting low
  • Getting customers’ orders and preparing food according to menu standards
  • Any other job that may be assigned to you by the Manager from time to time

Requirements – Skill, Abilities, and Knowledge

  • Minimum of 2-5 years experience in a similar job
  • Knowledge of industry standards and practices in food preparation
  • Knowledge of local and international dishes and flavours to cater for different segments of the market
  • Passion for cooking
  • Proficiency in the use of kitchen equipment
  • Ability to work with little or no supervision
  • Ability to integrate into a team

 

How to Apply:
Interested and qualified candidates should send their applications and CV’s to: zeinasuitesHR@gmail.com

 

Application Deadline: 1st September 2017

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Recent Vacancy at Marriott International for a Kitchen Steward

Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.
We are recruiting to fill the position below:

 

Job Title: Kitchen Steward
Job Number: 170011Z1
Location: Lagos
Job Category: Food and Beverage & Culinary
Brand: Renaissance Hotels
Schedule: Full-time
Position Type: Non-Management/Hourly
Description

  • You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience.
  • You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place.
  • You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours.
  • That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary

  • Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor.
  • Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock.
  • Ensure clean wares are stored in appropriate areas.
  • Sort, soak, and wash/re-wash silverware.
  • Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area.
  • Clean and mop all areas in assigned departments.
  • Dispose of glass in the proper containers.
  • Break down cardboard boxes and place them and other recyclables in the recycle bin.
  • Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Protect company assets.
  • Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing.
  • Rack and spray all racked items with hot water to loosen and remove food residue.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with others; support team to reach common goals.
  • Ensure adherence to quality expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
  • Stand, sit, or walk for an extended period of time.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.


How to Apply

Interested and qualified candidates should send:
Click here to apply

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Job Vacancies at Travelicon Nigeria Limited for Ticketing and Reservation Officers

Travelicon Nigeria Limited, a Travel management firm in Ikeja, Lagos, is currently seeking for the services of suitably qualified candidates to fill the position below:

 

Job Title: Ticketing and Reservation Officer
Location
: Lagos
Responsibilities

  • Monitor clients travel request both online and over the phone to ensure that tickets are issued out promptly and without errors.
  • Make flight and hotel reservations and bookings.
  • Follow up on customers about their reservation status before flight departure or hotel check-in date.
  • Prepare daily and weekly sales report.

Qualification and Requirements

  • Should have a minimum qualification of OND
  • Must have at least 2 – 4 years working experience in a Travel Agency or Airline in similar capacity.
  • IATA certificate and experience on Fares and Ticketing.
  • Good knowledge and usage of Microsoft Office and power point.
  • Have the ability to ratiocinate under pressure.
  • Must be a team player.
  • Ability to use two GDS (Amadeus ,Sabre and Galileo)
  • Must be adaptable, problem solver and possess the ability to effectively communicate to both clients and new customers.
  • Must be out-of-the-box thinker.


How to Apply

Interested and qualified candidates should forward their CV’s to: info@travelicon.com.ng

 

Application Deadline: 3rd August, 2017.

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Recent Job in a 5-Star Hotel for a Waiters/Waitress

Workforce Group – Our client, a 5-Star Hotel in Victoria Island, Lagos State, is currently seeking applications from suitable and qualified candidates to fill the vacant position below:

 

Job Title: Waiters/Waitress
Location: Lagos
Requirements

  • Must have a least an O’ Level Certificate.
  • Must have relevant experience as a Waiter/Waitress/Bartender.

Interview Date
1PM, Wednesday 26th – Friday 28th July 2017.

How to Apply

Interested and qualified candidates should come in for a walk-in interview at:
Workforce (The Zone),
Plot 9, Gbagada Expressway (Beside UPS),
By 2nd Pedro Bus Stop,
Gbagada,
Lagos State.


Note

  • Pls come along with a copy of your CV and be formally dressed for the interview.
  • Ask for Nnamdi (Recruitment team).
  • This role is for experienced people in the hospitality industry.

 

Application Deadline: Friday, 28th July, 2017.

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Current Jobs a Marriott International

Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.
We are recruiting to fill the position below:

 

 

Job Title: Hygiene Officer
Job Number: 17001EL9
Location: Ikeja, Lagos
Brand: Renaissance Hotel
Job Category: Rooms and Guest Services Operations
Schedule: Full-time
Position Type: Non-Management
Description

  • You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience.
  • You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours.
  • That’s why we’re not just looking for anyone. We’re looking for someone like you.
  • You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place.

Job Summary

  • Responsible verifying that operations are in compliance with hygiene and food safety standards. Advises on proper food handling practices and provides food hygiene training for all new hires and trainees. Identifies key areas of risk in various food operations and takes preemptive remedial action.
  • Provides technical advice on product labeling issues for fulfilling government requriements.

Core Work Activities

  • Managing Hygiene and Food Safety Operations
  • Verifies compliance with Brand Standard Audit (BSA) requriements of Marriott International throughout the operations.
  • Advises and monitors food handlers on the proper good handling practices and verifies their observance.
  • Identifies key areas of risk in various food operations and takes preemptive remedial action.
  • Verifies complianace with food and hygiene regulations, licensing conditions and codes of practice relating to food operations.
  • Conducts and records daily kitchen inspections on the personal, environmental and food hygiene condictions and provides corrective action plans as necessary.
  • Conducts regular vendor inspections in partnership with purchasing and culinary leadership.
  • Conducts regular internal BSA inspections with culinary leadership and kitchen cleaning staff.
  • Conducts regular inspections on the kitchen of kitchen equipment and verifies defects and non-conformities are remedied by the appropriate parties.
  • Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.
  • Provides technical advice on product labeling issues for fulfilling government requirements.
  • Provides in-house food hygiene training for all good handlers, (e.g. new hires and trainees).
  • Handles complaints or enquiries from customers and local food sategey and health departments on food hygiene matters.
  • Establishes and maintains open, collaborative relationships with employees.
  • Liases with pest control company for any pest issues and monitors pest control performance.
  • Maintains and makes improvements to hygiene standards.
  • Regularly reviews and refreshes the food safety standards of all food handlers withing the property.
  • Maintains documentation on all hygiene and food safety stadards throughout the operation.

Candidate Profile
Education and Experience:

  • High School Diploma or GED; 2 years experience in the food and beverage, culinary, or related professional area.

Or

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

Preferred:

  • Environmental Health Degree or Culinary Degree


How to Apply

Interested and qualified candidates should:
Click here to apply

 

 

Job Title: Housekeeping Supervisor
Job Number: 17001EL4
Location: Ikeja, Lagos
Brand: Renaissance Hotel
Job Category: Housekeeping & Laundry
Schedule: Full-time
Position Type: Management
Description

  • You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience.
  • You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours.
  • That’s why we’re not just looking for anyone. We’re looking for someone like you.
  • You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place.

Job Summary

  • Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
  • Assist Housekeeping management in managing daily activities.
  • Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk.
  • Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language.
  • Prepare, distribute, and communicate changes in assignment sheets/workboards.
  • Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
  • Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


How to Apply

Interested and qualified candidates should:
Click here to apply

 

 

Job Title: Assistant Director of Styling
Job Number: 17001EL6
Location: Ikeja, Lagos
Brand: Renaissance Hotel
Job Category: Housekeeping & Laundry
Schedule: Full-time
Position Type: Management
Description

  • You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience.
  • You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours.
  • That’s why we’re not just looking for anyone. We’re looking for someone like you.
  • You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place.

Job Summary

  • Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable.
  • Position works with employees to clean and maintain guestrooms and public space.
  • Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Core Work Activities:

  • Managing Housekeeping Operations and Budgets:
  • Ensures knowledge and understanding of OSHA regulations are up to date.
  • Oversees all lost and found procedures.
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guest room maintenance needs.
  • Understands and complies with loss prevention policies and procedures.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Assists in supervising an effective inspection program for all guestrooms and public space.
  • Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
  • Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service:

  • Handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Sets a positive example for guest relations.

Candidate Profile

  • Position Open for Nigerian Nationals Only

Education and Experience:

  • High School Diploma or GED; 1 year experience in the housekeeping or related professional area.

Or

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.


How to Apply

Interested and qualified candidates should:
Click here to apply

Note

  • Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
  • Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
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