Recent Openings at United Bank For Africa, 23rd May, 2018

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria, UBA has grown to become a Pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the vacant position below:

 

 

Job Title: Treasurer
Reference No: TRN001
Location: Lagos Island, Nigeria
Job Functions: Analytics,Banking
Industries: Accounting & Auditing, Banking / Finance & Investment, Financial, Services, Investments

Specification

  • Proprietary trading, exchange Income generation and exceeding profit targets
  • Selling the banks treasury products
  • Development of Hedge products for the subsidiary and its customers
  • Maximize return on investments by exploring available instruments that are within the Bank’s risk exposure guidelines
  • Source and meet customers’ foreign exchange requirements by providing a competitive price and excellent service
  • Develop and Implement an Effective Liquidity Management Strategy
  • Establish procedure for monitoring risks, ensuring adherence to delegated/approved limits, for liquidity credit and market risk parameters and proper risk reporting
  • Structure interest rate risk to protect the Bank’s earnings against adverse rate movements, while exploiting profit opportunities incurring acceptable risk
  • Build and maintain a foreign currency sales capability to service the Bank’s customer needs efficiently and profitability
  • ALCO reporting and implementation of strategies and directives
  • Maintain prudent liquidity in support of the Bank’s business needs, while investing excess funds effectively and profitably
  • Ensure that all aspects of Treasury are conducted within the letter of all applicable laws, regulations and procedures within the region
  • Balance sheet management
  • Liquidity management
  • Develop and Implement an effective Liquidity Management Strategy
  • Create new business relationships
  • Risk Measurement, Reporting, Monitoring and Control of the Treasury & Securities in line with the group’s business goals, objectives

Requirements

  • First degree in a numerate discipline
  • A postgraduate degree in a business/finance course or professional qualification (ACA, ACCA, CFA)
  • Knowledge of derivatives products
  • Knowledge of money market operations
  • Knowledge of foreign exchange operations
  • Knowledge of financial markets
  • Knowledge of the workings of the economy

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Customer Service Officer
Reference #: HRLWCA001
Location: Akure South, Ondo
Contract Type: Permanent
Job Functions: Banking
Industries: Banking / Finance & Investment

Job Objective

  • To ensure the business office provides excellent quality banking service to all customers.
  • To maintain contact with new and existing customers on routine account management activities.
  • To engage customers in cross selling of the bank’s products and services including E-sales
  • Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
  • Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
  • Sale to prospective customers UBA’s E-banking products, enrol new customers, and resolve related issues.
  • Engage customers to cross sell bank products and services
  • Increase product sales, and customer loyalty by maintaining good client relationship.
  • Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
  • Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
  • Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.
  • Ensure proper documentation for all new and existing accounts.
  • Ensure timely opening of new accounts on the system.
  • Support branch sales and service team.
  • Cheque book issuance and maintenance.
  • Dormant account reactivation
  • Meeter/Greeter

Customer Service Ambassador:

  • Service improvement
  • Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.

Service issues resolution:

  • Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.
  • Follow up customers with pending cases, and keep him/her informed.
  • Compile and publish customer satisfaction score daily
  • Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff

Requirements 
Educational Qualification:

  • Minimum – B.Sc. in any related discipline

Age:

  •  27 years and below

Experience & Knowledge:

  • Prior experience in banking operations is highly desirable
  • Relevant banking experience preferably supporting retail customers
  • Sales knowledge, skill & experience (added advantage)
  • Sound knowledge of Banking products and services
  • Good understanding of the operational, credit and regulatory risks facing the business
  • Business Development and acquisition

Key Skills:

  • Excellent customer service orientation
  • High level of integrity
  • Good verbal & written communication skills
  • Selling skills
  • Focused, Motivated & Results Oriented
  • Paying attention to details
  • Good interpersonal skills
  • Fast and error-free processing
  • Strong problem resolution skills
  • Selling & Marketing Skills

Interested and qualified candidates should:Click here to apply

 

Application Deadline 31st May, 2018.

Latest Job Vacancies at Stanbic IBTC Bank, 21st May, 2018

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

 

 

Job Title: Business Banker
Job ID: 32192
Location: Aleshinloye, Oyo
Job Sector: Banking

Job Purpose

  • To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions

Key Accountabilities

  • Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
  • Selling includes acquiring and opening new business accounts (walk-in customers)
  • Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
  • Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc.
  • Mining existing customer data to identify expansion and/or additional business opportunities.
  • Identifying opportunities to migrate top-end customers.
  • Performing a liaison role between customers and back-office service fulfillment and credit functions.
  • Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
  • Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)

Preferred Qualifications and Experience
Educational Qualification:

  • Minimum of a 2.2 B.Sc degree from an accredited University

Work Experience:

  • Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
  • Business Assistant experience to the Business Manager is ideal.
  • This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
  • Experience in Credit origination.
  • Previous experience running a small business.

Technical Competencies:

  • Business and Financial Advisory
  • Knowledge of Asset Management Products
  • Credit Analysis
  • E-Channel management

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Business Banker
Job ID: 29481
Location: Agodi Gate, Oyo
Job Sector: Banking

Job Purpose

  • To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions

Key Accountabilities

  • Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
  • Selling includes acquiring and opening new business accounts (walk-in customers)
  • Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
  • Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc.
  • Mining existing customer data to identify expansion and/or additional business opportunities.
  • Identifying opportunities to migrate top-end customers.
  • Performing a liaison role between customers and back-office service fulfillment and credit functions.
  • Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
  • Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)

Preferred Qualifications and Experience
Educational Qualification:

  • Minimum of a 2.2 B.Sc degree from an accredited University

Work Experience:

  • Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
  • Business Assistant experience to the Business Manager is ideal.
  • This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
  • Experience in Credit origination.
  • Previous experience running a small business.

Technical Competencies:

  • Business and Financial Advisory
  • Knowledge of Asset Management Products
  • Credit Analysis
  • E-Channel management

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Branch Manager
Job ID: 32190
Location: Owerri, Imo
Job Sector: Banking

Job Details
Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful Branch Manager to help fulfill our business objectives and build customer loyalty.

Job Purpose

  • Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre.
  • To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs. Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
  • Ensure the effective rollout of change management initiatives to the service centres.
  • Maintain a high level of integrity and ethical standards.

Key Responsibilities/Accountabilities
Customer Service:

  • Set and ensure that service standards are maintained, in line with differentiated requirements of the market segments.
  • Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channels.
  • Ensure that the centres strive for continuous service improvement.

Management of Credit and Operational Risk:

  • Identify the major risks affecting the centres and ensure that the necessary steps are taken to measure, monitor and manage these risks.
  • Recommend revision of internal controls to provincial operations where appropriate, to address new or previously uncontrolled risks.
  • Manage assets, eg cash and cost accountabilities, with emphasis on the containment of controllable costs.
  • Manage and ensure overall operational readiness/efficiency of the centres’ infrastructure (including premises, ATMs, systems), physical security, opening/closing procedures and operational issues such as fraud, losses and differences.
  • Ensure irregularities highlighted in routine control reports are attended to.
  • Co-ordinate the checking of centre tellers/treasury/blank forms.
  • Complete monthly centre housekeeping checklist.
  • Report premises/equipment issues to regional operations.
  • Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated.
  • Ensure that levels of authority and limits of access to information/systems are adhered to.
  • Ensure that all routine controls relating to new business are effectively applied.
  • Ensure compliance with OHS (Occupational Health and Safety) requirements

Management of Service Improvement:

  • Manage the customer problem resolution process and ensure the accurate logging of information.
  • Set and monitor turn-around times for resolving customer queries and complaints.
  • Ensure that problem root causes are resolved by facilitating corrective action and regular liaison with support entities (including issues relating to ATM and Auto E terminals).
  • Ensure that service measurement is maintained and action adverse trends.
  • Implement service recovery to facilitate customer retention.
  • Ensure that customers provide/have provided documentation as required in terms of FICA/KYC legislation

Management of responsive sales and relationship management:

  • Develop sales and relationship management plans to achieve responsive sales targets for the centers.
  • Manage the sales and relationship management tracking system and provide feedback and coaching to the team.
  • Identify different local market segments prevalent in geographical area and keep up to date with changes/developments.
  • Drive the lead referral system.
  • Coach the responsive relationship management team on product knowledge, cross-selling opportunities and assist subordinates in generating meaningful and value-added solutions for customers resulting in maximum business development.
  • Ensure the territory where the branch is situated has adequate feel of the bank and its products

Increased cross-selling ratios:

  • Effective migration of customers/transactions to more appropriate channels.
  • Requisite stationery and cash supplies held.
  • Effective, customer-orientated telephone management.
  • Retention of satisfied, well-informed customers as measured by Customer Evaluation of Bank Service (CEBS) ratings.
  • Staff effectiveness and motivation Positive findings of Inspection Compliance reports

Convene regular customer discussion forums and action the results:

  • Maintain awareness of serious customer complaints and attend to resolution.
  • Ensure that opportunities for migration of customers to more appropriate/cost-effective channels and migratable teller/enquiry transactions are identified and actioned.
  • Ensure efficient, customer-orientated telephone procedures.
  • Discuss staffing requirements as predicted by Branch Scheduling Tool (BST) with Provincial Productivity
  • Ensure BST schedule adherence for all reporting Service Centres

People Management:

  • Delegate authority and responsibility in line with business objectives and service standards to ensure the empowerment, motivation and effectiveness of all subordinates.
  • Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff.
  • Prepare a flexible staffing plan to meet service/sales demands in the centres, taking into account local conditions, resourcing options and costs.
  • Overall staff complement to be in line with productivity measurements. – Branch Scheduling Tool
  • Visibly assist the centres in achieving targets and standards of performance by providing consistent encouragement and guidance.
  • Ensure that equity requirements are met and transformation initiatives supported.
  • Identify strengths and development areas and ensure tat subordinates receive the required coaching/training
  • Turn-around times for processing and one-on-one customer interaction in terms of segment standards, efficient service.
  • Control operational losses and minimise risk compliance with laid-down instructions and effective management of credit risk, physical security etc.
  • Costs contained within budget.
  • Availability of ATMs and within target, site cleanliness requirements met, minimal vandalism.

Preferred Qualifications and Experience

  • A Bachelor’s degree in any related field
  • Minimum 2 years Banking Operations experience
  • Minimum 6-8 years Retail Banking, Business Development experience
  • At least one professional qualification, e.g CIBN, ICAN

Knowledge/Technical Skills/Expertise:

  • Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
  • Business acumen – Ability to spot opportunities and optimize revenue generation for the business
  • A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
  • A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs
  • Through knowledge and understanding of market segmentation and management.
  • Knowledge of Personal and Business Banking products and services.
  • Knowledge of the country’s Personal and Business Banking Strategy.
  • Knowledge of sales and marketing theory and principles.
  • Knowledge of business and financial management principles and practice, including business economics.
  • Knowledge of risk management and credit principles.
  • Knowledge of the bank system. Knowledge of branch transaction processes.
  • Knowledge of distribution channels.
  • Knowledge of human resources principles.
  • Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
  • Business acumen – Ability to spot opportunities and optimize revenue generation for the business
  • A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
  • A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Branch Manager
Job ID: 32188
Location: Asaba, Delta
Job Sector: Banking

Job Details
Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful Branch Manager to help fulfill our business objectives and build customer loyalty.

Job Purpose

  • Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre.
  • To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs. Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
  • Ensure the effective rollout of change management initiatives to the service centres.
  • Maintain a high level of integrity and ethical standards.

Key Responsibilities/Accountabilities
Customer Service:

  • Set and ensure that service standards are maintained, in line with differentiated requirements of the market segments.
  • Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channels.
  • Ensure that the centres strive for continuous service improvement.

Management of Credit and Operational Risk:

  • Identify the major risks affecting the centres and ensure that the necessary steps are taken to measure, monitor and manage these risks.
  • Recommend revision of internal controls to provincial operations where appropriate, to address new or previously uncontrolled risks.
  • Manage assets, eg cash and cost accountabilities, with emphasis on the containment of controllable costs.
  • Manage and ensure overall operational readiness/efficiency of the centres’ infrastructure (including premises, ATMs, systems), physical security, opening/closing procedures and operational issues such as fraud, losses and differences.
  • Ensure irregularities highlighted in routine control reports are attended to.
  • Co-ordinate the checking of centre tellers/treasury/blank forms.
  • Complete monthly centre housekeeping checklist.
  • Report premises/equipment issues to regional operations.
  • Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated.
  • Ensure that levels of authority and limits of access to information/systems are adhered to.
  • Ensure that all routine controls relating to new business are effectively applied.
  • Ensure compliance with OHS (Occupational Health and Safety) requirements

Management of Service Improvement:

  • Manage the customer problem resolution process and ensure the accurate logging of information.
  • Set and monitor turn-around times for resolving customer queries and complaints.
  • Ensure that problem root causes are resolved by facilitating corrective action and regular liaison with support entities (including issues relating to ATM and Auto E terminals).
  • Ensure that service measurement is maintained and action adverse trends.
  • Implement service recovery to facilitate customer retention.
  • Ensure that customers provide/have provided documentation as required in terms of FICA/KYC legislation

Management of responsive sales and relationship management:

  • Develop sales and relationship management plans to achieve responsive sales targets for the centers.
  • Manage the sales and relationship management tracking system and provide feedback and coaching to the team.
  • Identify different local market segments prevalent in geographical area and keep up to date with changes/developments.
  • Drive the lead referral system.
  • Coach the responsive relationship management team on product knowledge, cross-selling opportunities and assist subordinates in generating meaningful and value-added solutions for customers resulting in maximum business development.
  • Ensure the territory where the branch is situated has adequate feel of the bank and its products

Increased cross-selling ratios:

  • Effective migration of customers/transactions to more appropriate channels.
  • Requisite stationery and cash supplies held.
  • Effective, customer-orientated telephone management.
  • Retention of satisfied, well-informed customers as measured by Customer Evaluation of Bank Service (CEBS) ratings.
  • Staff effectiveness and motivation Positive findings of Inspection Compliance reports

Convene regular customer discussion forums and action the results:

  • Maintain awareness of serious customer complaints and attend to resolution.
  • Ensure that opportunities for migration of customers to more appropriate/cost-effective channels and migratable teller/enquiry transactions are identified and actioned.
  • Ensure efficient, customer-orientated telephone procedures.
  • Discuss staffing requirements as predicted by Branch Scheduling Tool (BST) with Provincial Productivity
  • Ensure BST schedule adherence for all reporting Service Centres

People Management:

  • Delegate authority and responsibility in line with business objectives and service standards to ensure the empowerment, motivation and effectiveness of all subordinates.
  • Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff.
  • Prepare a flexible staffing plan to meet service/sales demands in the centres, taking into account local conditions, resourcing options and costs.
  • Overall staff complement to be in line with productivity measurements. – Branch Scheduling Tool
  • Visibly assist the centres in achieving targets and standards of performance by providing consistent encouragement and guidance.
  • Ensure that equity requirements are met and transformation initiatives supported.
  • Identify strengths and development areas and ensure tat subordinates receive the required coaching/training
  • Turn-around times for processing and one-on-one customer interaction in terms of segment standards, efficient service.
  • Control operational losses and minimise risk compliance with laid-down instructions and effective management of credit risk, physical security etc.
  • Costs contained within budget.
  • Availability of ATMs and within target, site cleanliness requirements met, minimal vandalism.

Preferred Qualifications and Experience

  • A Bachelor’s degree in any related field
  • Minimum 2 years Banking Operations experience
  • Minimum 6-8 years Retail Banking, Business Development experience
  • At least one professional qualification, e.g CIBN, ICAN

Knowledge/Technical Skills/Expertise:

  • Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
  • Business acumen – Ability to spot opportunities and optimize revenue generation for the business
  • A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
  • A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs
  • Through knowledge and understanding of market segmentation and management.
  • Knowledge of Personal and Business Banking products and services.
  • Knowledge of the country’s Personal and Business Banking Strategy.
  • Knowledge of sales and marketing theory and principles.
  • Knowledge of business and financial management principles and practice, including business economics.
  • Knowledge of risk management and credit principles.
  • Knowledge of the bank system. Knowledge of branch transaction processes.
  • Knowledge of distribution channels.
  • Knowledge of human resources principles.
  • Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
  • Business acumen – Ability to spot opportunities and optimize revenue generation for the business
  • A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
  • A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Branch Manager
Job ID: 29265
Location: Onitsha Head Bridge, Anambra
Job Sector: Banking

Job Details
Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful Branch Manager to help fulfill our business objectives and build customer loyalty.

Job Purpose

  • Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre.
  • To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs. Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
  • Ensure the effective rollout of change management initiatives to the service centres.
  • Maintain a high level of integrity and ethical standards.

Key Responsibilities/Accountabilities
Customer Service:

  • Set and ensure that service standards are maintained, in line with differentiated requirements of the market segments.
  • Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channels.
  • Ensure that the centres strive for continuous service improvement.

Management of Credit and Operational Risk:

  • Identify the major risks affecting the centres and ensure that the necessary steps are taken to measure, monitor and manage these risks.
  • Recommend revision of internal controls to provincial operations where appropriate, to address new or previously uncontrolled risks.
  • Manage assets, eg cash and cost accountabilities, with emphasis on the containment of controllable costs.
  • Manage and ensure overall operational readiness/efficiency of the centres’ infrastructure (including premises, ATMs, systems), physical security, opening/closing procedures and operational issues such as fraud, losses and differences.
  • Ensure irregularities highlighted in routine control reports are attended to.
  • Co-ordinate the checking of centre tellers/treasury/blank forms.
  • Complete monthly centre housekeeping checklist.
  • Report premises/equipment issues to regional operations.
  • Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated.
  • Ensure that levels of authority and limits of access to information/systems are adhered to.
  • Ensure that all routine controls relating to new business are effectively applied.
  • Ensure compliance with OHS (Occupational Health and Safety) requirements

Management of Service Improvement:

  • Manage the customer problem resolution process and ensure the accurate logging of information.
  • Set and monitor turn-around times for resolving customer queries and complaints.
  • Ensure that problem root causes are resolved by facilitating corrective action and regular liaison with support entities (including issues relating to ATM and Auto E terminals).
  • Ensure that service measurement is maintained and action adverse trends.
  • Implement service recovery to facilitate customer retention.
  • Ensure that customers provide/have provided documentation as required in terms of FICA/KYC legislation

Management of responsive sales and relationship management:

  • Develop sales and relationship management plans to achieve responsive sales targets for the centers.
  • Manage the sales and relationship management tracking system and provide feedback and coaching to the team.
  • Identify different local market segments prevalent in geographical area and keep up to date with changes/developments.
  • Drive the lead referral system.
  • Coach the responsive relationship management team on product knowledge, cross-selling opportunities and assist subordinates in generating meaningful and value-added solutions for customers resulting in maximum business development.
  • Ensure the territory where the branch is situated has adequate feel of the bank and its products

Increased cross-selling ratios:

  • Effective migration of customers/transactions to more appropriate channels.
  • Requisite stationery and cash supplies held.
  • Effective, customer-orientated telephone management.
  • Retention of satisfied, well-informed customers as measured by Customer Evaluation of Bank Service (CEBS) ratings.
  • Staff effectiveness and motivation Positive findings of Inspection Compliance reports

Convene regular customer discussion forums and action the results:

  • Maintain awareness of serious customer complaints and attend to resolution.
  • Ensure that opportunities for migration of customers to more appropriate/cost-effective channels and migratable teller/enquiry transactions are identified and actioned.
  • Ensure efficient, customer-orientated telephone procedures.
  • Discuss staffing requirements as predicted by Branch Scheduling Tool (BST) with Provincial Productivity
  • Ensure BST schedule adherence for all reporting Service Centres

People Management:

  • Delegate authority and responsibility in line with business objectives and service standards to ensure the empowerment, motivation and effectiveness of all subordinates.
  • Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff.
  • Prepare a flexible staffing plan to meet service/sales demands in the centres, taking into account local conditions, resourcing options and costs.
  • Overall staff complement to be in line with productivity measurements. – Branch Scheduling Tool
  • Visibly assist the centres in achieving targets and standards of performance by providing consistent encouragement and guidance.
  • Ensure that equity requirements are met and transformation initiatives supported.
  • Identify strengths and development areas and ensure tat subordinates receive the required coaching/training
  • Turn-around times for processing and one-on-one customer interaction in terms of segment standards, efficient service.
  • Control operational losses and minimise risk compliance with laid-down instructions and effective management of credit risk, physical security etc.
  • Costs contained within budget.
  • Availability of ATMs and within target, site cleanliness requirements met, minimal vandalism.

Preferred Qualifications and Experience

  • A Bachelor’s degree in any related field
  • Minimum 2 years Banking Operations experience
  • Minimum 6-8 years Retail Banking, Business Development experience
  • At least one professional qualification, e.g CIBN, ICAN

Knowledge/Technical Skills/Expertise:

  • Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
  • Business acumen – Ability to spot opportunities and optimize revenue generation for the business
  • A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
  • A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs
  • Through knowledge and understanding of market segmentation and management.
  • Knowledge of Personal and Business Banking products and services.
  • Knowledge of the country’s Personal and Business Banking Strategy.
  • Knowledge of sales and marketing theory and principles.
  • Knowledge of business and financial management principles and practice, including business economics.
  • Knowledge of risk management and credit principles.
  • Knowledge of the bank system. Knowledge of branch transaction processes.
  • Knowledge of distribution channels.
  • Knowledge of human resources principles.
  • Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
  • Business acumen – Ability to spot opportunities and optimize revenue generation for the business
  • A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
  • A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs

Interested and qualified candidates should:Click here to apply

 

Application Deadline 25th May, 2018.

Recruitment For Head of International Sales & Distribution at Ecobank, May 2018

Ecobank Development Corporation (Ecobank Capital) is the investment banking and securities trading company of Ecobank Transnational Inc., the Pan African financial institution with banking and financial services operations across 34 countries in Africa, United Arab Emirates and the United Kingdom. We operate across 5 regional offices in Africa namely: Nigeria, Ghana, Kenya, Cameroun and Ivory Coast.

We are recruiting to fill the vacant position below:

Job Title: Head of International Sales & Distribution
Ref No: 18000016
Location: Lagos
Reports to: Group Head, Securities Wealth & Asset Management (SWAM)

Job Purpose

  • To sell securities products such as DCM/Private Placement across all countries in Ecobank footprint by implementing sales plans and supervising country sales managers.
  • To be in charge of International Distribution efforts for securities transactions (primary placement, capital raising, secondary market sales, balance sheet sell down, and others)

Key Responsibilities
Sales (DCM/Private Placement)

  • Determines annual sales plans by implementing marketing strategies.
  • Works closely with country sales managers on achieving sales targets.
  • Maintains sales staff results by counseling and disciplining sales managers; planning, monitoring, and appraising job results.
  • Contributes personally to team effort by accomplishing personal sales targets.
  • Establishes sales objectives by forecasting and developing annual sales targets for countries; projecting expected sales volume and profit for existing and new products.
  • Implements sales programs by developing field sales action plans.
  • Maintains sales volume, product mix by keeping current with market potential, changing trends, economic indicators, and competitors.

Distribution:

  • Fully involved in the CIB Distribution Vertical
  • Works closely with Securities Business to distribute all transactions (primary and secondary) with Internal (Ecobank affiliates) or External investors (Banks and Non-Bank Financial Institutions).
  • Partner with Investment Banking business in syndication and distribution efforts for all transactions
  • Assist Corporate Bank for all syndication/secondary sales/balance sheet sell-down efforts.

Selection Criteria

  • Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing Processes, Market Knowledge, Developing Budgets, Staffing.
  • Ability to proactively manage and motivate sales staff.
  • Understanding of sales cycles and customer service and the ability to transfer that knowledge into business plans.
  • Ability to develop benchmarks and measurements that will support the business plan.
  • Understanding of the Securities and Banking industry, product knowledge, investment management, and client-service strategies.

Qualifications

  • A strong track record gained including a minimum of 7-10 years’ business development experience in Securities & Asset Management business and/or within Financial Institutions (FI) departments in the banking industry.
  • Think like an entrepreneur – Action driven
  • Earn the client’s trust and act with Integrity
  • Make-It-happen and Can-Do attitude
  • Excellent communication and presentation skills and a sales-oriented character.
  • Good academic background, minimum university degree or equivalent qualification.
  • Excellent command of written and spoken French and English.

 

 


How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 25th May, 2018.

Guaranty Trust Bank Internship Programme, May 2018

Guaranty Trust Bank, plc is a foremost Nigerian financial institution with vast business outlays spanning Anglophone West Africa and the United Kingdom.

GTBank has a corporate banking bias and strong service culture that have enabled it record consistent growth in clientele and key financial indices since its inception in 1990.

We are recruiting to fill the position of:

 

 

Job Title: Internship Programme
Location:
 Nationwide
Internship Programmes

At Guaranty Trust Bank, emphasis is placed on growing talents. We offer internship opportunities for students and graduates to learn from a world-class organization. Our internship programmes will enable you to gather technical expertise and personal skills which will enable you to make an impact in your career and benefit from vital on-the-job experience. Its a great way to explore the career choices that lie ahead of you.

Application process

Our criteria for internship programme is as detailed below. Candidate must:

  • Be no more than twenty-six (26) years of age
  • Have completed WAEC/NECO with at least 5 credits including Mathematics and English
  • Have a minimum of 2.5 CGPA
  • Have 1 Guarantor (GTBank) or 2 Guarantors (Other organizations as listed in the application form)*

Guarantor Details

  • Your guarantor must be a full/core staff of the organization he/she works for.
  • You are expected to provide a clear copy of your guarantor’s work ID card.
  • Download and fill the guarantor’s form, you will be required to upload a scanned copy of the filled form during application

 

 

How To Apply
Interested and qualified candidates should:

Click here to apply

Click here to download Guarantor’s Form (PDF)

Documents Required (To be Uploaded) During Application

  • Check the table information below for documents required to complete application process as applies to you (OND Internship, University (SIWES) Programme, Vacation Job or Pre-NYSC candidates):
  • Birth Certificate
  • Valid Means of ID Card
  • WAEC/NECO Certificate or Online PrintOut (must include 5 credits inclusive of Mathematics and English Language)
  • School ID Card
  • IT Letter (candidates that are looking for Vacation Job or waiting for nysc (Pre-NYSC) would not upload this document)
  • Statement of Results (Candidates waiting for NYSC would not upload this document)
  • School Certificate/Statement of Final Result (Only candidates waiting for NYSC would upload this document)
  • 1 Passport Photograph (with White Background)
  • Guarantor Form
  • Guarantor’s Official ID Card

Nationwide Graduate Entry Level Recruitment at Skye Bank, 24th April, 2018

Skye Bank is one of Nigeria’s leading Financial Institutions. A Systematically Important Bank (SIB) committed to promoting customer convenience and lifestyle through its wide-range of electronic banking solutions.

We are in search of passionate, result-oriented candidates willing to work across our 300 pIus branches within Nigeria to build a banking career in the capacity below:

 

 


Job Title: 
Entry Level Recruitment
Location
: Nationwide

Detailed Description

  • Are you result-oriented, smart, innovative and customer-centric ? Do you have the right attitude to thrive in a highly motivated work environment ?
  • If yes, then you can become a part of Skye Bank family!
  • At Skye Bank we pride ourselves as being an employer of choice. We offer a competitive work environment and attractive compensation & incentives that enable our employees meet their career aspirations.
  • If you are confident that you have what it takes to succeed in a challenging position and thrive, this is your opportunity to shine!

Requirements
What you need to get in on this?

  • A university degree with a minimum of Second Class Lower from any accredited institution
  • Completed the mandatory NYSC or have an exemption certificate
  • 26 years or younger
  • Willing and ready to work in any part of the country

 

 


How To Apply

Interested and qualified candidates should
Click Here To Apply


Application Procedure

  • When the link above opens, go to the top of the page and click the “Register Here” button, then, follow other instructions.

 

 

Test Date 28th April, 2018.

 

Note: Only shortlisted candidates will be contacted.

Graduate Trainee Recruitment 2018 At Sterling Bank

Sterling Bank Plc is a full service national commercial bank licensed by the Central Bank of Nigeria. Its shares trade under the Banking sector of the Nigerian Stock Exchange with the symbol STERLNBANK.

Are you interested in a career that aligns with your passion, where talents are nurtured and challenged to express their capabilities in an innovative and agile environment?

If Yes…..Then join the Sterling Bank Graduate Trainee Program 2018.

 

Job Title: Graduate Trainee
Who we seek
We seek candidates with the following qualities:

  • Passionate
  • Adaptable
  • Team-spirited
  • Innovative
  • Takes Responsibility and Ownership
  • Integrity.

Basic Qualifications & Requirements

  • Second Class Upper Graduates from a recognised University.
  • Applicants must have completed NYSC.
  • Applicants must not be older than 26 years of age.

 

Application Process
You will be invited to go through the following steps:
Step 1: Computer-Based Test.
Step 2: Assessment center & Documentation.
Successful candidates from the Computer Based Test would be invited for an Assessment Centre. Candidates are expected to demonstrate key capabilities and also exhibit qualities and skills required for smooth operations in the Bank. Candidates will also be required to provide evidence of relevant qualifications/credentials for verification.
Step 3: Final Interview.
Successful candidates from the Assessment Centre would be required to meet with a member of the Executive Management Team for the final selection process.
Step 4: Foundation School.
Successful candidates from the final interview will be offered a place in our Graduate Trainee foundation school programme, where successful candidates will be trained and tested on practical, social, and technical aspects of the Bank. Thereafter, successful candidates from the school will be offered employment into the Bank.

 

How to Apply
Qualified and interested candidates should Click Here to Apply

 

Application Deadline  before 11:59pm on the 10th of February 2018.

United Bank for Africa Plc (UBA) recruitment for Graduate Interns

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

In 2005, UBA was born through one of the biggest mergers on the African continent capital markets with the business combination with Standard Trust Bank (STB) Plc. From the merger UBA has emerged as a Pan-African provides a full range of solutions and services that span the full value chain from retail to corporate. UBA is also the acclaimed leader in electronic payments in the sub-region.

UBA is recruiting to fill the vacant position below:

 

Job Title: Intern
Reference #: INTDC001
Location: Lagos Island, Lagos
Contract Type: Temporary 6 Months
Job Functions: Intern
Industries: Banking / Finance & Investment

Education Requirement

  • B.Sc (Pre- NYSC) in any discipline with a minimum of 2nd class lower.

Specification
Successful candidates’ focus will be on all the Bank’s digital banking products and their responsibilities will include the following:

  • Customer enrollment on Bank’s digital products
  • Issue reporting and tracking on Group Response Portal
  • First-level support

 


How To Apply

Interested and qualified candidates should:
Click here to apply

 

Application Deadline  31st January, 2018.

Retail Communications and Promotions Officer at Oscar Temple

Oscar Temple – We are a fast-growing recruitment organisations with several specialist divisions that share a common goal of exceptional service and results. An opportunity to join our exciting office in Lagos has come up for a top-level graduate or experienced sales person. Our recruitment brands specialise in Financial Services, Telecoms, ICT, Oil & Gas and Power. Our training is known in the market place for being the very best in the industry.

We are recruiting to fill the position below:

Job Title: Retail Communications and Promotions Officer (Retail Banking)

Location: Lagos
Level: ET to give ABO

Job Summary

  • Collaborate with Retail Segments, Alternative Channels and Retail Products with support from Planning, product marketing and call centre to deliver on all quarterly campaigns.
  • Deliver on  the quarterly campaign task list that will cover:
  • The campaign Ideas for the quarter
  • Possible bundles based on collation of the ideas
  • Coordinating the Campaign communication schedule
  • Trade marketing in branches
  • Campaign Videos
  • Emails to customers
  • SMS to customers
  • ELearning for staff and possibly EMS
  • Telemarketing scripts
  • Be the communication and messaging channel across Retail, influencing to ensure that all communications are timely and relevant to the appropriate receiver.
  • Internal communications to Retail staff
  • Organise Retail Intranet
  • Weekly Posts on Head of Retail  Blog
  • Birthday Messages from Head of Retail
  • Develop with Business unit  emails , SMS and Telemarketing scripts for approval by Corporate Affairs
  • Weekly Retail Quizzes

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume to: resourcing@oscartemple.com

United Bank for Africa Plc (UBA) Entry-level & Fresh Graduate Job Recruitment

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the following vacant positions below in Lagos State:

1.) Entry-level Digital Champs Recruitment

Click Here To View Details

2.) Graduate Digital Champs Recruitment

Click Here To View Details

Application Closing Date 
20th January, 2018.

FBNQuest Merchant Bank Graduate Trainee Programme 2018

FBNQuest Merchant Bank – We are client-focused and committed to finding innovative solutions for our wide client base of high net-worth individuals (HNIs), small and medium enterprises (SMEs), corporations, financial institutions and governments, catering to their diverse financial needs.

Applications are invited for:

Title: Graduate Trainee Programme 2018

Location: Nigeria

Program Summary

  • The FBNQuest Merchant Bank Graduate Trainee Programme is aimed at equipping recent graduates with the skills required to make the transition into our business environment and groom them into future leaders at FBNQuest Merchant Bank.

The Graduate Trainee Programme is designed to:

  • Develop a steady stream of graduates who will ultimately become future leaders and support our overall strategy.
  • Ensure graduates acquire the highest level of professional and ethical standards.
  • Develop business leaders who possess an understanding of the business garnered through job rotations which provide experience across the various departments of the Bank

Requirements

  • You must have graduated with a minimum of a Second Class Upper degree in any discipline from a recognized university within or outside Nigeria
  • You must have no more than two (2) years post-NYSC work experience
  • You must have completed the mandatory year of national service (NYSC) at the start of the programme

Selection Criteria:

  • Academic and analytical excellence
  • Exceptional leadership qualities
  • Impeccable moral character

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click Here to Start Application

Application Steps
New applicants should click on the “Start Application” menu when the page opens and provide their basic information. On submission of your basic information, you will instantly receive an acknowledgement e-mail from the portal containing the link that will enable you continue the application process. You MUST click on the link (or copy and paste the URL into your browser) to continue the application. You will be automatically redirected back to the application portal where you can continue and complete your application.

Please note that you would not receive an e-mail from the portal if your e-mail address is incorrect, non functional or has been deactivated as a result of inactivity of same for a long period of time. You should therefore, ensure that your e-mail account is active and open before you start your application.

Returning applicants should click on the “Continue Application” menu and login with their email address and password.

** If you have any complaints or encounter challenges in the course of your application, Please send an email to: careers@fbnquestmb.com or call any of the help lines: 07013472135, 08097178248.

Note

  • Only applicants shortlisted for the recruitment exercise of the FBNQuest Merchant Bank 2018 Graduate Trainee Programme selection process will be notified
  • You would be required to upload a passport photograph with a maximum size of 50 kb

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