Financial Advisor Job Vacancy at ARM Life Plc

ARM is a leading group of companies situated in Nigeria with branches scattered across the country. ARM Life is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non bank financial services firms in Nigeria with a focus on asset management of quoted equities and fixed income securities.

We are recruiting to fill the position below:

 

 

Job Title: Financial Advisor
Location:
 Lagos, Nigeria

Job summary

  • Drive Sales of insurance policies to individuals and corporate bodies
  • Meeting the organization’s set goals and targets.
  • Follow up and source for new clients
  • Drive/Market the organisation’s products to individuals and corporate bodies
  • Provide financial advisory services to customers
  • Manage all client queries

Minimum Requirements

  • OND & NCE
  • Only those who reside in Lagos should apply

 

 

How to Apply
Interested and qualified candidates should send their CV’s to: isaac.osaigbevo@armlife.com.ng

 

Application Deadline 29th June, 2018.

Vacant Job For Enterprise Solutions Sales Manager at Hewlett Packard (HP)

Hewlett Packard (HP) is the largest technology solutions provider in Europe, Middle East and Africa (EMEA) and worldwide. The company’s offerings span from IT infrastructure, personal computing and access devices to global services, imaging and printing. Our customers are virtually everybody: consumers, small and medium sized companies, large corporations as well as Government institutions.

We are recruiting to fill the position of:

 

 

Job Title: Enterprise Solutions Sales Manager – Central Africa
Job ID: 3018747
Location: Lagos, Nigeria

Job Description

  • Due to continued growth, we are currently recruiting for a high-performing Sales Manager to join our market leading Enterprise Solutions Business to help drive our customer acquisition and revenue growth targets in Central Africa.
  • Based in Lagos, Nigeria you will be responsible for leading and coaching a team of experienced sales professionals to even higher levels of success.

Responsibilities

  • As a market leading global organisation our business environment is extensive, diverse and dynamic and ideally we are looking for an individual who has demonstrated success within commercial, government or education.
  • Experience of working within large complex environments and operating within a governance framework whilst bringing your unique and complimentary corporate working style to our organisation will be key to your success. Our business environment is evolving at a dynamic pace, so your ability to move and adapt will be crucial.
  • We are looking for a passionate leader, who can drive change, and ‘walk the talk’ for our sales team and internal and external stakeholders.

If you are our Enterprise Solutions Sales Manager for the Personal Systems and Printing Business, you will have an opportunity to:

  • Partner and collaborate with our internal business and management teams at a local, regional and global level, including representing the business at a Pan-HP level in broader leadership forums
  • Manage, lead and coach a sales team exceptionally well at an operational level, whilst maintaining a high attention to detail
  • Engage with existing and new major customers, partners and alliances at managerial and executive levels to understand business priorities and communicate our value and brand
  • Lead the way with sales strategy setting, business planning, forecasting and sales pipeline development and management

Requirements
Are you a high flyer? To be successful in this role, you will need:

  • A Business related Degree
  • Inspirational leadership qualities (including mentoring and coaching skills) that can take a team through change and motivate them towards further success
  • Rigor in sales management governance, planning, strategy, and strong business and financial acumen.
  • Seasoned sales team leadership experience in large and complex organizations
  • Strong sales leadership experience in enterprise customer business environments in the commercial and public sectors
  • Highly developed understanding of the IT market in Central Africa, preferably with strong existing enterprise/public sector customer relationships
  • An IT background with good understanding of the personal system market and customer environment
  • A down to earth and engaging outlook with strong communication skills
  • Proven experience with funnel hygiene opportunity management and the ability to handle detail whilst driving a balanced outcomes;
  • An outcome and goal orientated approach and proven ability to drive opportunity and sales territory planning
  • An appetite for achieving sales goals and growth

 

 

How To Apply
Interested and qualified candidates should:
Click here to apply

Vacant Job For an Accountant at Smart Partners Consulting Limited

Smart Partners Consulting Limited – Our client in the retail business, is recruiting to fill the vacant position below:

 

Job Title: Accountant
Location:
 Lagos

Job Summary

  • Our client in the retail business, urgently need to hire a highly competent and qualified Accountant with proven track record in preparing asset, liability and capital account entries, can effectively compile and analyze financial account and recommend financial actions.

Job Description

  • Prepare and analyze financial statement, budgeting and planning.
  • Procurement, operating expenses and payroll execution and management
  • Managing Cash flows, costing and factory accounting.
  • Monitor compliance in line with accepted accounting principles and company procedures.
  • Training and Development of team
  • Managing vendor and store rental payments
  • Oversee financial operations management including banking relationships and negotiations
  • Performs statistical, cost and financial analysis of financial reports and data, and prepares subsequent narrative analysis for management.
  • Manage retention and preparation of tax records, tax returns and other required reports and provide advisory services to management.
  • Supervision of account payable, receivables and inventory

Skills and Requirements

  • Must be excellent in Retail store Business accounting
  • Good leadership and communication skills
  • Accurate numerical and presentation skills
  • Excellent in the use of Microsoft properties
  • Must be good in negotiation, Fraud monitoring and have investigating skills
  • Minimum of 6years working experience with more than 3years from Retail store Business

Software:

  • The ideal candidate must be good with the use of Quickbook, Retailpro and Excel

Certification:

  • B.Sc in Accounting
  • ICAN or ACCA or Masters in Finance

 

 

How to Apply
Interested and qualified candidates should forward their detailed CV’s including verifiable achievements to: talent@smartpartnersng.com

 

Application Deadline 13th June, 2018.

Latest Job Vacancies at Reboot

Reboot is a social impact firm dedicated to inclusive development and accountable governance. We help governments, foundations, and international organizations achieve their missions.

We  are recruiting to fill the position below:

 

 

Job Title: Program Manager
Location: 
Abuja

Job Description

  • Reboot works with change agents who care about creating a better future—within governments, foundations, international organizations, media, and civil society groups.
  • We innovatively apply methods pulled from ethnography, design, political science, and other disciplines to the challenges of global development and public sector innovation. Reboot puts empathy for people and user-centered design at the core of our work in our three program areas:
    • Reboot Governance: Co-creating open, participatory, and accountable governance;
    • Reboot Media: Fostering vibrant information ecosystems;
    • Reboot Institutions: Putting innovation into practice with leading organizations.
  • We are seeking an experienced Program Manager to be part of our Programs team. This person will be a key member of our team, helping lead and manage a range of projects that bring together media, civil society, communities, and government to advance social justice, with a focus on user-centered design and ethnographic research. The Program Manager’s portfolio of work will primarily include media development and open government programs.
  • Our ideal candidate is deeply committed to the issues Reboot works on, and has the intellectual courage and curiosity to develop innovative new solutions. You are equally comfortable meeting government officials in Abuja or chatting with patients at a rural health clinic. You are enterprising and have the chops to become a star all on your own, but you value being part of a multidisciplinary team.
  • This is a full-time position based at our West Africa hub in Abuja, Nigeria. During project periods, the position will require significant travel throughout Nigeria and beyond (approximately 30%).

Responsibilities
Project Work (80%):

  • Lead projects from start to finish, which includes research, design, implementation, and evaluation. Manage collaborations with diverse subject matter experts, both internal teams and external consultants.
  • Manage key relationships with clients and partners through proactive communication and successful project execution, always with a strong focus on optimizing the partnership experience.
  • Manage project staff and consultants, ensuring their timely and effective inputs. Ensure the high performance of project staff, subcontractors, and consultants; provide additional training or support as needed.
  • Coordinate work across team members, project schedules, and budgets to ensure high quality, timely delivery of project activities within budget.
  • Manage partnerships and relationships with media organizations, journalists, civil society organizations, and government MDAs across various Reboot engagements.
  • Design, produce, and facilitate project workshops, which may include dynamic co-design and capacity building exercises.
  • Help partners understand Reboot’s design approach, and lead discussions on project scope, methodology, and outputs.

Organizational Growth & Innovation (10%):

  • Contribute to process innovation within Reboot to improve organizational agility, efficiency, and impact.
  • Ensure lessons from industry best practices and client engagements are effectively integrated across Reboot’s work.
  • Ensure frequent knowledge transfer between programmatic team members and technical specialists, and support cross-pollination of expertise across the organization.

Communication & Business Development (10%):

  • Identify and cultivate new areas of business growth and project opportunities to expand our West Africa media and governance portfolio.
  • Contribute to Reboot’s internal learning and external communications and advocacy by creating content (including articles and blog posts), representing Reboot at events, sharing articles for discussion, and contributing to Reboot’s online presence.

Requirements
An ideal candidate has:

  • At least 8 years of relevant professional experience, ideally in fast-paced and growing company, social enterprise, or nonprofit. At least 5 years of experience in media development and open government programming at the national level.
  • Graduate degree in a relevant field, including journalism, international development, public policy, political science, or anthropology. Candidates with an undergraduate degree and significant professional experience will also be considered.
  • Excellent written and verbal communication skills, including the ability to effectively synthesize and present complex ideas to diverse audiences. Written and spoken fluency in English is required, knowledge of Nigeria’s local languages and context is an asset.
  • Knowledge of user-centered design, user-centered design processes, ideally with experience using design methods to discover, define, and develop programs and policies to address social issues.
  • Significant work experience in low resource settings and ability to operate effectively in unfamiliar cultural contexts and poor infrastructure environments. Experience working in West Africa required.
  • Established media network in Nigeria, and a familiarity with the broader regional and global media development space.
  • Experience leading deep qualitative research exercises, with expertise in: applied ethnography, generative design research, political economy analysis, and/or institutional ethnography.
  • Comfort with public speaking and workshop facilitation.
  • Poise, professionalism, and client services orientation.
  • Ability to work under tight time constraints. Can multitask with ease and adapt to frequently changing priorities.
  • Appreciation of complexity. Comfort with ambiguity. Sense of humor.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Digital Media Advisor
Location: 
Abuja

Job Description

  • We are seeking a consultant to serve as a Digital Media Advisor to work on a project aimed at supporting more accountable delivery of public goods and services for citizens in Nigeria.
  • The Advisor will work closely with the Reboot Nigeria team and local partners to gather and analyze ICT and social media research and information related to project focal areas.
  • The Advisor will use this information to implement projects in partnership with PERL and partner organizations and institutions.
  • Additionally, the Advisor will be expected to provide training, input, and guidance on program planning, implementation and research.
  • Experience or background in ICT and/or social media research and program implementation is required.

Duration of Commitment:

  • The Advisor will start immediately and will work part-time for an initial contract period ending December 31, 2018, with the potential for extension dependent upon project needs.

Responsibilities

  • Consultants will be responsible for digital media related research, documentation, and technical support to Reboot’s partners.

Key responsibilities include, but are not limited to:
Research:

  • Participate in desk and field research activities to inform project priorities and direction
  • Coordinate research preparations, including travel arrangements and logistics;
  • Lead research interviews and schedule respondents
  • Participate in  check-ins with local project staff in- person and with Reboot staff
  • Participate in group synthesis of data;
  • Support documentation of research findings and final outputs

Technical Support:

  • Assess digital media capabilities of local partners (media, civil society, government, etc);
  • Review program concept notes and provide recommendations for integration of digital media;
  • Support design and implementation of training of local partners (in media, civil society, government, etc).

Requirements

  • Successful candidates will bring a mix of skills and experiences to the role.

Ideal candidates have:

  • A university degree in relevant field. An advanced degree preferred;
  • 3 to 5 years relevant professional experience working on digital media related projects for governance, advocacy, consulting or media;
  • Prior experience in managing relationships with stakeholders in government agencies, donor organizations, and/or NGOs;
  • Excellent communication skills in English and needed local languages is necessary;
  • Demonstrated interest in qualitative research;
  • Computer proficiency (especially MS Office and Google apps) required;
  • Willingness to travel, up to 15% or as needed.

Interested and qualified candidates should:Click here to apply

Project Engineer Job at Geogrid Energy Company Limited

Geogrid Energy Company Limited is a privately-held independent power generation company, borne out of the vision of its founders to help tackle the power challenges as well as contributing immensely to the power sector in Nigeria. Over the years the nation has continually experienced a deficit in its Power generation vis-a-vis the consumption of same, thus resulting in the enactment of new laws in the power sector, meant to address this challenge.This situation has helped Geogrid Energy Company position itself, as the foremost power solutions company in Nigeria and the West African Sub-region at large.

 

 

Job Title: Project Engineer
Location: Nigeria

Responsibilities:

  • Evaluates electrical systems, products, components, and applications by designing and conducting research
  • programs,applying knowledge of electricity and materials.
  • Determines project specifications by studying product design, customer requirements, and performance
  • standards, completing technical studies, preparing cost estimates.
  • Plan layout of electric power generating plants and distribution lines and station

Requirements:

  • Degree in Engineering (Electrical)
  • At least 1- 3 years relevant experience in Power generation and Energy Industry
  • Design Skills, Project Management, Manufacturing Methods and Procedures, Process Improvement, Technical Understanding, Documentation Skills, Safety Management,Supervision, Auto CAD/CAM Circuit Design

 

 

How To Apply
Interested and qualified candidates should send their CV’s to: jobs.novelhouse@yahoo.com with the subject ”Project Engineer”

 

Application Deadline 22nd June, 2018

Fan Milk Plc recruitment for a Graduate Quality Control Officer

Fan Milk Plc, is a leading manufacturer and marketer of healthy, nutritious and safe frozen dairy and non-frozen dairy food products with distribution channels across the length and breadth of Nigeria. Fan Milk Nigeria is a well established and fast growing food processing industry offering wide range of products.

We are recruiting to fill the position below:

 

 

Job Title: Quality Control Officer
Location: 
Ibadan, Oyo
Responsibilities 

The Quality Control Officer primary responsibilities will include:

  • Floor Support: Support investigation or improvement process
  • Plant & personnel hygiene Sanitation Audit
  • Carry out company policy on all required Good Manufacturing Practices,
  • Food Safety requirements & escalate Food safety findings or incidents
  • Support the compliance for ISO 22000.
  • Support improvement initiatives within & outside the factory
  • Support to assure Water Quality for product processing
  • Support verification of finished products
  • Support assessment of equipment efficiency
  • Support to assure laboratory efficiency
  • Raw materials, packing materials inspection analysis & documentation as specified in ISO 22000 Quality manual file
  • Monitoring of in-process relating inspection, finished products analysis & documentation as specified in ISO 22000 Quality manual file.
  • Perform a variety of standard microbiological, chemical, physical or sensory testing as specified in ISO 22000 Quality manual file.
  • Maintaining daily/weekly logs & data records associated with job function( non-conforming materials/analysis, correction action log, on hold logs & net content files etc) as specified in the ISO 22000 Quality manual file

Critical Qualifications/Skills/Experience (IPE Factor: Knowledge)
The Qualified Applicant possesses the following Background:

  • Basic knowledge of laboratory analysis of products
  • Attention to Detail, Thoroughness and ability to deal with Complexity
  • High Interest to the Job and expression of  Zeal, Commitment and Ownership
  • HND/B.Sc in Food Technology, Microbiology, Chemistry, Biochemistry with other related fields preferred (3months – 1year industrial experience in a food industry would be an added advantage)
  • Good Communication skill to follow through both the up and down stream in the organization.
  • Possess active will to achieving set goals and promoting strong team spirit with the team members across the organization.
  • Ability to work with time to achieve set goals
  • Process improvement and proactive

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

Vacancy For Head of Finance at La Sien Bottling Company Limited

La Sien Bottling Company Limited, an FMCG company that has been producing and distributing premium bottled water since 2010; and has a vision to “be available on every table in every locality”; requires the services of a Head of Finance to lead our dynamic team into the next phase of success for our business.

We are recruiting to fill the position below:

 

 

Job Title: Head of Finance
Location
: Port Harcourt, Rivers
Department: Finance & Accounts
Reports to: Business Manager
Supervises: Accountant, Finance Officer
Job type: Full Time

Summary of Job Purpose

  • The successful candidate will hold a key leadership role within the company and will be required to lead the finance and accounts department in financial planning, cash flow management, financial forecasting, analysis, book keeping, financial reporting and tax settlement.
  • Contribute to the overall leadership, strategic planning and management of the company.

Main Responsibilities

  • Ensure accurate, complete & timely financial and management reporting.
  • Ensure company’s financial policies & processes are in place and are adhered to.
  • Responsible for all insurance processes; ensure that cover is appropriate and sufficient for the company.
  • Report on factors influencing business performance.
  • Maintain external relationships with auditors, lawyers, bankers and statutory organizations e.g. FIRS.
  • Undertake financial analysis from time to time.
  • Contribute to the formation of strategic and long-term business plans.
  • Monitor cash flows and provide prediction of future cash requirement.
  • Manage budget processes & consolidation, including periodic re-forecasts.
  • Carry out continuous review of all finance policies & internal control procedures
  • Responsible for all tax affairs – Corporate Tax, VAT, PAYE, etc.

Required Education and Experience

  • B.Sc or HND in any field (Strong preference for Finance)
  • ICAN or ACCA Certified
  • 7 years’ experience with at least 3years in a similar role.
  • Experience in banking is an added advantage.

Required Competencies:

  • The capacity to make quick but rational decisions
  • Good IT skills.
  • Sound financial risk management
  • A highly developed sense of discretion and confidentiality
  • Commercial and business awareness
  • Ability to present sound financial reports
  • High numeracy and sound technical skills
  • Negotiation/Problem-solving skills and initiative
  • Strong attention to details and an investigative nature
  • The ability to work as part of a youthful and vibrant team and to build strong working relationships

 

 

How to Apply
Interested and qualified candidates should send their CV’s to: applications@lasienbottlingcompany.comUsing “Head of Finance” as the subject of the mail.

 

Application Deadline 15th June, 2018.

Vacancy For Solution Sales Executive at Simeon’s Pivot Resources

Simeons Pivot Resources – Our client is a system integrator in Nigeria with offices in Lagos and Abuja. The company develops and sells proprietary software and services. Our client requires a Solution Sales Executive for the commercial sector to cover software opportunities in the financial services, Telecommunication, Manufacturing and Oil Gas sectors. This is a highly strategic position in the company as role will be responsible for showcasing and driving the sales solutions in these sectors.

They are recruiting to fill the position below:

Job Title: Solution Sales Executive
Location:
 Lagos

Expected Responsibilities and Duties

  • Understanding customers’ diverse, specific business needs and applying product knowledge to meet those needs;
  • Presenting and demonstrating solutions to technical and business decision makers in the industry;
  • Networking with existing customers in order to maintain links and promote additional products and upgrades
  • Responding to tender documents, writing proposals, reports and supporting literature;
  • Managing your own diary in order to organize and prioritize daily and weekly goals;
  • Contributing to team or progress meetings and updating Management;
  • Identifying opportunities across the industries covered and prioritizing among them to achieve best results
  • Identifying and developing new business through networking and courtesy and follow-up calls
  • Developing effective sales plans using sales methodology;
  • Preparing and delivering customer presentations and demonstrations of the software articulately and confidently;
  • Maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals;
  • Providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale
  • Advising on software features and how they can be applied to assist in a variety of contexts;
  • Meeting sales targets set by managers and contributing to team targets;

Requirements

  • Candidate is expected to possess vast industry knowledge in commercial sector
  • Ability to identify potential customers(customer acquisition management) and retain them as esteemed clients;
  • Candidate should possess leadership skills and ability to work within a local and virtual team
  • Experience in working with local technology companies as business partners;
  • Ability to work under pressure, to multitask, to focus and to deliver.
  • Excellent demonstrations and Presentation skills;
  • Good pre-sales experience;
  • Ability to identify business opportunities and proffer solutions that are of value to our customers through our products and services;
  • Solid Territory Management and Account planning skills

Experience:

  • Minimum of 3 years successful working experience as a business analyst, presales or sales professional in an IT company.

Qualification:

  • HND, University Degree or equivalent.

Salary
N120,000- N150,000 (Negotiable)

 

 

How to Apply
Interested and qualified candidates should send their CV’s to: jobs@simeonspivot.com with the subject as Solution Sales Executive.

Latest Job Vacancies at Jumia Nigeria, June, 2018

Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are recruiting to fill the position below:

 

 

Job Title: Head of Social Media
Location:
 Lagos
Job type: Full Time
Department: Marketing

Responsibilities

  • In this position, you will be responsible for supporting Jumia with the development, execution and maintenance of social media engagement, monitoring, reporting, and analysis within the Marketing team.
  • This position ensures all social media content and communication is in brand alignment.

In particular you will:

  • Develop the local social media strategy for Jumia Nigeria in alliance with the central strategy and group goals
  • Plan and execute the social media content and activities calendar to engage online followers, drive conversations and turn followers into recurring customers of Jumia Nigeria
  • Lead Social Media executives as well as assign tasks across social media team
  • Coordinate cross functional relationships between commercial team, graphic design team, digital marketing and social media team
  • Analyze and report social media performance for Jumia Nigeria
  • Developing content marketing and distribution strategies with key partners and reporting strategies and progress to senior marketing management.
  • Maintain a constant awareness of social media trends locally as well as internationally and incorporate these trends in Jumia Nigeria’s social media content
  • Working with the central Marketing and Communications teams to ensure alignment with company-wide best practices and policies

Professional Skills & Qualifications

  • Bachelor’s degree in Marketing, Communications, or Business required.
  • 7+ years of social media and campaign management, publishing, writing and content creation required (brand or agency).
  • Success with marketing global brands via social media, transforming creative ideas into successful campaigns across multiple brands and platforms with the ability to deliver results; engagement, growth, brand sentiment, credibility, innovation
  • Strong, senior relationships with social media platforms. Self-starter with a hands-on approach, a good sense of prioritization and the ability to work under pressure in a fast paced environment.
  • Familiar with social scheduling software such as Hootsuite and Tweetdeck.
  • In-depth knowledge and understanding of Social Media platforms (Twitter, YouTube, LinkedIn, Facebook, Instagram, snapchat, etc.), their audience and how each platform can be most effectively utilized

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Interested and qualified candidates should:Click here to apply

 

 

Job Title: B2B Sales Executive
Location: 
Lagos

Job Description

  • As a B2B Executive, you will become an integral part of our high performing and motivated Sales team.
  • You will be primarily accountable for creating sales plans that capitalizes on market/industry opportunity and aggressively hunt new business client in your territory to drive results and grow your wallet.

In particular, you will:

  • Present, promote and sell products/services using solid arguments to prospective business customers.
  • Perform cost-benefit and needs analysis of potential prospects to meet their needs.
  • Establish, develop and maintain positive business and customer relationships.
  • Reach out to business leads through cold calling.
  • Coordinate sales effort with team members and other departments.
  • Keep abreast of best practices, new promotional trends.
  • Ability to re-orient the ‘pitch’ when losing customer engagement.
  • Continuously improve through feedback.
  • Ability to learn about products and services and describe/explain them to prospects.
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.
  • Client Relationship Management & strengthening business in the existing accounts.
  • Will be accountable for monthly volume & value targets.

Required Skills & Qualifications

  • Candidate must possess at least Bachelor’s Degree in relevant field.
  • At least 4 Year(s) of B2B/B2C Sales & Marketing.
  • Excellent in English both oral and written.
  • Have a hunter mentality, ready to aggressively drive sales with both existing and new clients
  • Have demonstrated sales and marketing capabilities emphasizing consultative, solutions-based networking and sales
  • Must be able to lead in a fast-paced and competitive industry
  • Demonstrable track record of high performance in a sales environment
  • Strong customer focus and high level of customer service ethics

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Inbound Associate, Email
Location: Lagos
Department: Operations
Job Type: Full Time

Responsibilities

  • As an Inbound Associate, Email, your responsibility is to provide exceptional customer service in a prompt, respectable and courteous manner to ensure customer concerns are resolved in both written and verbal format.

In particular you will:

  • Provides accurate (90% accuracy rate), timely, and professionally written responses to chats & emails within set guidelines.
  • Support customers by responding to inbound email and chat and phone support as needed.
  • Interacting with vendors via Emails(Sales Force) to resolve all issues relating to operational performance.
  • Consistently ensure world class customer service that fully supports Jumia brand promises in written and verbal format.
  • Work independently to make sound decisions and resolve complex customer situations.
  • Identify critical customer service issues and report them.
  • Achieve all effectiveness and efficiency metrics, including Email Handle Time (EHT), Chat Handle Time (CHT), Chat Wrap Up, Phone Handle Time (PHT), Quality and Voice of the Customer (VOC), Schedule Compliance, and Unavailable time.
  • Contributing to good vendor experience by resolving > 90 % of vendor complaints within 24 hours to ensure vendor satisfaction

Required Skills & Qualifications

  • Bachelor’s Degree in Communications/English/Journalism preferred OR equivalent work experience.
  • Minimum 4 years of customer service experience (call center experience strongly preferred).
  • Ability to effectively communicate both verbally and in writing.
  • Must possess exceptional written (ex: spelling, grammar, punctuation) and oral communication skills. Must be willing to provide a writing sample, upon request.
  • Minimum of 1-2 years’ experience preferred with professional/work-related email and chat.
  • Demonstrated ability to handle conflict verbally and in written correspondence.
  • Must have the ability to multi-task and alternate between high volumes of channels (calls, emails, chats).
  • Good knowledge of the Online Marketplace and the Ecommerce Industry

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Interested and qualified candidates should:Click here to apply

Nigerian Bottling Company Limited Naija Coke Summership Programme, June, 2018

Nigerian Bottling Company Limited (NBC), a member of the Coca-Cola Hellenic Bottling Company, is the sole bottler of Coca-Cola products and one of the biggest companies in the non-alcoholic beverage industry in Nigeria. The operations of the Coca-Cola Hellenic Group spans 28 countries, bottling and distributing the most iconic beverage brands globally and serving more than 581 million people across the world.

Applications are invited for:

 

 

Title: Naija Coke Summership Programme 2018
Location: 
Nigeria

Summary

  • We are launching our first “Naija Coke Summership” – a three-month internship program designed to attract final year undergraduate and postgraduate / MBA students who share our passion for excellence and strive to learn with speed and agility.
  • The Coke Summership Program provides a robust developmental platform for Nigerian students at home and abroad to intern with us to gain industry experience during their academic Summer breaks.
  • This year, the program will commence in July and end in September in our Lagos locations only. If you fit the profile below we invite you to make the move and develop your career with us.

Eligibility Criteria

  • Currently in final year of undergraduate or postgraduate study
  • A minimum G.P.A of (3.75/5 or 3/4)
  • Must be at least 18 years of age by date of application
  • Students from any of the listed faculties; (Engineering, Pure and Applied Sciences, Social Sciences and Arts and Humanities)

In addition, candidates will be required to demonstrate the following attributes:

  • Strong analytical and presentation skills
  • Strong verbal and written communication skills.
  • Strong passion for excellence, ambition and enthusiasm to be the best.
  • Good problem-solving skills, curiosity and a great appetite for learning
  • Excellent interpersonal and team working skills

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

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